topic Re: Issue with publishing a Feature Service in ArcGIS Online Questions

Issue with publishing a Feature Service

MatthesRieke — Wed, 03 Jul 2013 13:14:05 GMT

Hi all,

I have been trying to publish a hosted Feature Service based on a local data frame using ArcMap 10.1's "Share As/Service" feature (following the tutorial at http://resources.arcgis.com/en/help/arcgisonline/index.html#//010q00000087000000 ). Though, the service appears in "My Contents" (as a Service Definition, is that correct?) it is not published or accesible in any way (I have been trying to access it from GeoEvent Processor Beta). When I try to publish it manually (through the Item view's "Publish" button), I get an error message "Invalid tenant Id Invalid tenant login".

Publishing the same local data frame to my own ArcGIS Server 10.1 instance works. The TileService for the same data frame works as well. I am currently using the 30-day trial subscription, could this be an issue?

Thanks in advance,
Matthes

Re: Issue with publishing a Feature Service

MikeMinami — Wed, 03 Jul 2013 14:55:46 GMT

Thanks for reporting this. We are aware of this issue and it seems to be related to newly started subscriptions. Did you just sign up for your trial? We are working to resolve this and push the fix out.

Thanks,

Mike

Re: Issue with publishing a Feature Service

MatthesRieke — Thu, 04 Jul 2013 06:16:58 GMT

Hi Mike,

thanks for your quick response. Yes indeed, I signed up for the trial this tuesday.

Kind regards,
Matthes

Re: Issue with publishing a Feature Service

AlbertoAloe — Tue, 16 Jul 2013 07:23:11 GMT

Hi everybody
I have exactly the same issue. I cannot publish a feature service from ArcMap 10.1. I see a service definition but when I try to publish it I get that message.....

Alberto

Re: Issue with publishing a Feature Service

MatthesRieke — Tue, 16 Jul 2013 09:16:49 GMT

for me this works now. Maybe the fix is user-dependent?

Re: Issue with publishing a Feature Service

AlbertoAloe — Tue, 16 Jul 2013 13:36:19 GMT

I think so. I'll e-mail ESRI support.

Thanks

Alberto

Re: Issue with publishing a Feature Service

fredfred1 — Tue, 16 Jul 2013 14:31:42 GMT

Hi,
how long it takes before the publication of entity service is functional once you create a tria account?

Re: Issue with publishing a Feature Service

MikeMinami — Tue, 16 Jul 2013 14:50:29 GMT

You should be able to publish services right away once you've activated the subscription.

Thanks,

Mike

Re: Issue with publishing a Feature Service

fredfred1 — Tue, 16 Jul 2013 15:18:02 GMT

Thanks for replying Mike,
but till now, it didn't seems to work for me and I get the following message "Invalid tenant Id Invalid tenant login" every time when I try to publish a feature service.

I just created my trial account ArcGIS Online and I can upload shape files in my content but I can't create feature services

Re: Issue with publishing a Feature Service

MikeMinami — Tue, 16 Jul 2013 15:49:57 GMT

When did you create your trial subscription?

Thanks,

Mike

Re: Issue with publishing a Feature Service

fredfred1 — Wed, 17 Jul 2013 06:45:06 GMT

Hi Mike,
I created my trial account yesterday and still now I can't publish the feature service.

Re: Issue with publishing a Feature Service

AlbertoAloe — Wed, 17 Jul 2013 11:47:13 GMT

Mike,
I have the same problem (see above).

I'm about to open a ticket with support.

Alberto

Re: Issue with publishing a Feature Service

MikeMinami — Wed, 17 Jul 2013 17:19:26 GMT

This is an isolated problem with some organization accounts. Please call tech support and give them your subscription ID and we will fix the problem. Or alternatively, post your subscription ID here.

Sorry for the inconvenience,

Mike

Re: Issue with publishing a Feature Service

fredfred1 — Thu, 18 Jul 2013 06:50:05 GMT

Hi,
ID : 3605498555

I got the same message error :"Invalid tenant Id Invalid tenant login". And I don't want to publish sevice feature from ArcMAP but by uploading zip files.
I have a trial organisation account.

Thanks.

Re: Issue with publishing a Feature Service

irishadar — Thu, 18 Jul 2013 06:59:11 GMT

hi 🙂

I'm having the same problem , I've created the subscription on the 16 of July, and i cant make any analysis .

a prompt fix we be much appreciated.
my Subscription ID: 8973724458
do you need my customer ID as well ?

thank's

Iris Hadar
Gis administrator
Israel Antiquities Authority

Re: Issue with publishing a Feature Service

AlbertoAloe — Thu, 18 Jul 2013 07:01:04 GMT

Mike,
my subscription ID is: 3623150623

I e-mailed ESRI Belux support but I did not get an answer.

Thanks

Alberto

Re: Issue with publishing a Feature Service

MikeMinami — Thu, 18 Jul 2013 22:12:03 GMT

For those that posted their ID, you should be able to publish now.

Thanks,

Mike

Re: Issue with publishing a Feature Service

irishadar — Sun, 21 Jul 2013 04:06:44 GMT

Mike hi,

now i can upload and publish but I don't have the analyze option at all .
can you help us with that ?

iris hadar

Re: Issue with publishing a Feature Service

MikeMinami — Mon, 22 Jul 2013 16:07:49 GMT

Iris,

So you don't see the "Perform Analysis" option on the context menu of the layer in the map viewer? Did you publish the layer as features? You can't do analysis on Tiled layers, as there are no features to analyze.

Thanks,

Mike

Re: Issue with publishing a Feature Service

BelindaOliver1 — Tue, 23 Jul 2013 04:05:01 GMT

I am also having this problem. I activated my subscription last week.

Id - 1711721102