topic Re: Social media template - the Twitter log-in isn't redirecting in ArcGIS Online Questions

Social media template - the Twitter log-in isn't redirecting

KimberlyMeinert — Thu, 29 Jun 2017 16:49:32 GMT

I just got done showing the Social Media monitoring app to a bunch of emergency management types this week and today when I tried to use it, the Twitter feed doesn't seem to be working. I log-in, the window pops up, I put in my password, give it permission to access my Twitter account and then the pop-up never redirects back to the website. Same thing happens to Instagram. I tried clearing my cache and all that, nothing seems to fix it. Any ideas? (Oh, and I know my log-ins for those particular services work.)

Re: Social media template - the Twitter log-in isn't redirecting

IanWittenmyer — Thu, 29 Jun 2017 17:04:52 GMT

Hi Kimberly,

Can you share the application you are working with? what browser are you using?

I've tested using the public information template and have been able to sign in to both twitter and instagram and see results on the map.

Re: Social media template - the Twitter log-in isn't redirecting

KimberlyMeinert — Mon, 03 Jul 2017 14:17:25 GMT

Sorry, I promptly went on vacation. Link below:

Public Information Map

I tried it again this morning and it still won't redirect. Chrome and Edge. I'm at home today so I'm going to go try it on my home PC right now.

Re: Social media template - the Twitter log-in isn't redirecting

KimberlyMeinert — Mon, 03 Jul 2017 14:43:10 GMT

Nope, doesn't work on my home PC either, which leads me to believe it's the app. It seemed to break after they updated ArcOnline the middle of last week, but maybe they're unrelated. If I have to re-publish a new app I can, but I kind of didn't want to do that since the URL will change...

Re: Social media template - the Twitter log-in isn't redirecting

KimberlyMeinert — Thu, 06 Jul 2017 15:06:10 GMT

Today I had time to play with this - I tried publishing a brand new one and that one had the same behavior. Hoping I can get to someone next week at the UC to see what the problem might be.

Re: Social media template - the Twitter log-in isn't redirecting

ISP_graynic — Tue, 08 Aug 2017 19:24:23 GMT

Any luck with this? It's still not re-directing for Instagram or Twitter.

Thanks!

Re: Social media template - the Twitter log-in isn't redirecting

KimberlyMeinert — Tue, 08 Aug 2017 19:29:13 GMT

Yes, actually! I talked to someone at the UC who found me the workaround until it could get fixed. If you add the secure "s", as in, https:// instead of http, it works fine for me. He got back to me a couple of weeks after the conference and said that he bug was fixed and will be in the next release in late September.

Re: Social media template - the Twitter log-in isn't redirecting

ISP_graynic — Tue, 08 Aug 2017 19:37:11 GMT

Awesome. Thanks Kimberly! That seems to do the trick!

Re: Social media template - the Twitter log-in isn't redirecting

RandallBerry — Fri, 25 Aug 2017 18:35:00 GMT

I'm having problems with the redirect today. I've just set up the Twitter account but it looks like everything should work.

Re: Social media template - the Twitter log-in isn't redirecting

ISP_graynic — Tue, 29 Aug 2017 16:50:52 GMT

Does the URL show "https" in your browser? If not, it's probably not re-directing you correctly.

Re: Social media template - the Twitter log-in isn't redirecting

RandallBerry — Tue, 29 Aug 2017 17:22:19 GMT

Here is a link to the app I've been using: Hurricane and Cyclone Overview No https on this link and when I add it the 'Social Data' tab doesn't open. Without the https I can see the Twitter login (under layers). I saw the https when I tried to log in but it doesn't connect.

Re: Social media template - the Twitter log-in isn't redirecting

ISP_graynic — Tue, 29 Aug 2017 18:10:13 GMT

Try changing the "Social Data" tab URL to have https when it is added to the Story Map. So don't change the Overview app URL, but just the Social Data tab one.

Re: Social media template - the Twitter log-in isn't redirecting

RandallBerry — Tue, 29 Aug 2017 18:37:38 GMT

It's not my app but I will contact the owner. I'll let you know.