topic Re: Basemaps in ArcGIS Online Questions

Basemaps

Anthony_AWalker — Thu, 19 Sep 2013 16:57:40 GMT

Hello,

I recently have been unable to see the list of basemaps while logged in to our ArcGIS Online subscription. It appears that I have the latest Java update and I can access the maps by visiting this link: http://www.esri.com/software/arcgis/arcgisonline/maps/maps-and-map-layers

In the edit settings under My Organization, the maps tab, basemap gallery is set to esri default. Are there any suggestions?

Re: Basemaps

KevinShipman — Thu, 19 Sep 2013 21:18:40 GMT

I am having the same issue. If I search for Esri content to add I have the basemaps available. But if I hover on the basemaps tab in any situation, all I get is one option for an agency map I've created. No standard Esri basemaps are available for me to switch to.

Re: Basemaps

MikeMinami — Fri, 20 Sep 2013 15:25:54 GMT

1. First off, aggressively clear your browser cache (in chrome speak, "since the beginning of time").
2. Have an administrator verify that the basemap group is set to Esri Default, or to a group that has Esri basemaps in it. (One of you has already).

Other than these two, I can't think of any reason why it wouldn't be working. Searches in arcgis.com (which effectively what getting the basemaps does) have been a little slower due to load. Does it display if you wait a bit?

Mike

Re: Basemaps

KevinShipman — Fri, 20 Sep 2013 15:42:00 GMT

Very good Mike that worked, thank you!