topic Re: 10.2.1 Upgrade Problems in ArcGIS Online Questions

10.2.1 Upgrade Problems

TrevorHart1 — Tue, 07 Jan 2014 20:45:32 GMT

Has anyone successfully upgraded Portal 10.2 to 10.2.1?

I've tried 3 times on a backed up Portal install and each time it fails and the Portal is broken. Other people in my organisation are having the same issue.

After the "upgrade" I have two copies of my portal folders ie;

content
content_10.2
db
db_10.2
index
index_10.2
logs
temp

I can access the Portal but when I try to sign in it asks me to create a new initial administrator account. If I attempt to do this (even though it was previously set up) it hangs for a while and then says there was a problem.

I've tried to list and create a users through the command line tools but it says its looking for a file called config-store-connection.json which is not present.

Under the hood it look like Postgres is not starting up when the service is started.

Any ideas? Similar experiences?

Thanks

Re: 10.2.1 Upgrade Problems

RaviNarayanan — Wed, 08 Jan 2014 16:42:26 GMT

Hi Trevor,

In case you have not already reviewed these documents, here are couple of upgrade help topics for review:

http://resources.arcgis.com/en/help/main/10.2/index.html#//017s00000084000000
http://resources.arcgis.com/en/help/main/10.2/index.html#/Upgrading_an_earlier_version_of_Portal_for_ArcGIS/017s00000082000000/

A few questions to understand the environment:

1. Is this upgrade from 10.2 Final?
2. Is portal installed on Windows or Linux?
3. Was 10.2 uninstall prior to installing 10.2.1 or is this an upgrade with 10.2 install in place?
4. Are all components of portal (webadaptor, portal, content-directory etc) installed on the same machine?
5. Were there any errors reported during the upgrade or did it complete successfully?
6. Are you able to login to portal using https://portal.domain.com:7443/arcgis/home
7. Are there any errors reported in the portal logs from content-dir: arcgisportal\logs\runtime, content-dir: arcgisportal\logs\webserver and portal install directory/framework/service/logs)
8. When attempting to repeat the upgrade, you mention using a backed up portal install. I assume, this is 10.2 Final portal which has not been upgraded previously.

Thanks

Re: 10.2.1 Upgrade Problems

TrevorHart1 — Wed, 08 Jan 2014 21:56:33 GMT

Thanks Ravi. I have read the upgrade documents several times.

1) Yes it was 10.2 final
2) Windows
3) Upgrade in place
4) All on one machine (including federated ArcGIS Server)
5) No errors from the UI. There are some errors in the log advising the upgrade failed (no reasons given). The messages also say to delete all contents under the arcgisportal directory
6) No I am unable to login. When I try it asks me to create the IAA account (again). If I do this it fails with an error.
7) I will check
😎 The machine is a VM (Hyper-V). When I said backed up I simply restore the VM to a previous state _ im not able to do this now though as I recently corrupted my backup drive.

As I said there are others in my organisation who have tried and also failed (BTW I work for an Esri distributor).

Thanks

Re: 10.2.1 Upgrade Problems

TrevorHart1 — Wed, 08 Jan 2014 22:17:47 GMT

Ravi

There are some NullPointerExceptions in the runtime log

The web server log has these exceptions (full log attached);

Jan 07, 2014 12:21:44 PM com.esri.arcgis.portal.admin.core.site.SiteManager migrate
SEVERE: Migration failed. Failed to migrate from 10.2 to 10.2.1.
java.lang.Exception: Failed to migrate from 10.2 to 10.2.1.
at com.esri.arcgis.portal.admin.core.site.SiteManager.migrate(SiteManager.java:677)
at com.esri.arcgis.portal.admin.core.site.SiteManager.createNewSite(SiteManager.java:235)
at com.esri.arcgis.portal.admin.rest.site.SiteResource.createNewSite(SiteResource.java:101)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:57)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43)
at java.lang.reflect.Method.invoke(Method.java:606)
at com.sun.jersey.spi.container.JavaMethodInvokerFactory$1.invoke(JavaMethodInvokerFactory.java:60)
at com.sun.jersey.server.impl.model.method.dispatch.AbstractResourceMethodDispatchProvider$ResponseOutInvoker._dispatch(AbstractResourceMethodDispatchProvider.java:205)
at com.sun.jersey.server.impl.model.method.dispatch.ResourceJavaMethodDispatcher.dispatch(ResourceJavaMethodDispatcher.java:75)
at com.sun.jersey.server.impl.uri.rules.HttpMethodRule.accept(HttpMethodRule.java:288)
at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
at com.sun.jersey.server.impl.uri.rules.ResourceClassRule.accept(ResourceClassRule.java:108)
at com.sun.jersey.server.impl.uri.rules.RightHandPathRule.accept(RightHandPathRule.java:147)
at com.sun.jersey.server.impl.uri.rules.RootResourceClassesRule.accept(RootResourceClassesRule.java:84)
at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1483)
at com.sun.jersey.server.impl.application.WebApplicationImpl._handleRequest(WebApplicationImpl.java:1414)
at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1363)
at com.sun.jersey.server.impl.application.WebApplicationImpl.handleRequest(WebApplicationImpl.java:1353)
at com.sun.jersey.spi.container.servlet.WebComponent.service(WebComponent.java:414)
at com.sun.jersey.spi.container.servlet.ServletContainer.service(ServletContainer.java:537)
at com.sun.jersey.spi.container.servlet.ServletContainer.doFilter(ServletContainer.java:895)
at com.sun.jersey.spi.container.servlet.ServletContainer.doFilter(ServletContainer.java:843)
at com.sun.jersey.spi.container.servlet.ServletContainer.doFilter(ServletContainer.java:804)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.opensymphony.sitemesh.webapp.SiteMeshFilter.obtainContent(SiteMeshFilter.java:129)
at com.opensymphony.sitemesh.webapp.SiteMeshFilter.doFilter(SiteMeshFilter.java:77)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.esri.commons.web.AppFilter.doFilter(AppFilter.java:266)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at com.esri.arcgis.portal.admin.rest.filters.AdminFilter.doFilter(AdminFilter.java:55)
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:243)
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:210)
at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:222)
at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:123)
at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)
at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:171)
at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:99)
at com.esri.arcgis.portal.util.TomcatValve.invoke(TomcatValve.java:43)
at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:118)
at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:408)
at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1023)
at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:589)
at org.apache.tomcat.util.net.JIoEndpoint$SocketProcessor.run(JIoEndpoint.java:310)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:615)
at java.lang.Thread.run(Thread.java:724)
Caused by: java.lang.Exception: Failed to start the database server. The startup timed out. Please check the log file at C:\arcgisportal\logs\database\pgsql.log.
at com.esri.arcgis.portal.util.PostgresUtil.startServer(PostgresUtil.java:223)
at com.esri.arcgis.portal.admin.core.site.SiteManager.migrate(SiteManager.java:409)
... 49 more

Jan 07, 2014 12:21:44 PM com.esri.arcgis.portal.admin.core.site.SiteManager createNewSite
SEVERE: Failed to migrate from 10.2 to 10.2.1. Please delete all files from 'arcgisportal' folder and try again.
com.esri.arcgis.portal.admin.core.site.SiteCreationException: Failed to migrate from 10.2 to 10.2.1. Please delete all files from 'arcgisportal' folder and try again.

Re: 10.2.1 Upgrade Problems

RaviNarayanan — Thu, 09 Jan 2014 15:52:34 GMT

Hi Trevor,

Thanks for this additional info. Will take a look at the logs.

Can you also let us know the content of this file prior to upgrade: ArcGIS\Portal\webapps\arcgis#home\builddate.txt?

Is there any additional info in C:\arcgisportal\logs\database\pgsql.log

thanks

Re: 10.2.1 Upgrade Problems

TrevorHart1 — Mon, 13 Jan 2014 17:43:34 GMT

Hi Trevor,

Thanks for this additional info. Will take a look at the logs.

Can you also let us know the content of this file prior to upgrade: ArcGIS\Portal\webapps\arcgis#home\builddate.txt?

Is there any additional info in C:\arcgisportal\logs\database\pgsql.log

thanks

Ravi, pgsql.log is empty (and from what I can see Postgres does not start up at all).

I will get the build number for you asap.

Re: 10.2.1 Upgrade Problems

TrevorHart1 — Mon, 13 Jan 2014 19:07:08 GMT

Hi Trevor,

Thanks for this additional info. Will take a look at the logs.

Can you also let us know the content of this file prior to upgrade: ArcGIS\Portal\webapps\arcgis#home\builddate.txt?

Is there any additional info in C:\arcgisportal\logs\database\pgsql.log

thanks

Build date below;

ArcGIS Online build date: Thu Jun 20 10:15:51 PDT 2013

Re: 10.2.1 Upgrade Problems

TrevorHart1 — Mon, 13 Jan 2014 23:04:56 GMT

I tried to uninstall 10.2.1 and reinstall 10.2 (reverting the names of the Portal content folders) but same issue - Postgres fails to start.

I did a clean install of Portal (i.e. did not configure after install) and it upgraded fine.

So its definitely something to do with a configured install.

Re: 10.2.1 Upgrade Problems

RaviNarayanan — Wed, 15 Jan 2014 21:32:30 GMT

Hi Trevor,

Thanks for this additional info. The build date does match with 10.2 Final.

Since you mention, upgrade works with a fresh install of 10.2 Final, are there any special configuration on this portal that you see could be causing the reported behavior?

If this continues to be an issue, please open an incident with esri Tech Support so we can look into this further.

Ravi

Re: 10.2.1 Upgrade Problems

TrevorHart1 — Thu, 16 Jan 2014 06:30:35 GMT

Hi Trevor,

Thanks for this additional info. The build date does match with 10.2 Final.

Since you mention, upgrade works with a fresh install of 10.2 Final, are there any special configuration on this portal that you see could be causing the reported behavior?

If this continues to be an issue, please open an incident with esri Tech Support so we can look into this further.

Ravi

Ravi

The only difference between the fresh install and the installs I have tried to upgrade is that the other installs have an ArcGIS Server site federated with it. No other customisation has taken place.

I've just tried it on a customer development environment and the same problem has happened. Only the tomcat service starts - there is no Postgres service starting.

I'll talk to our support team tomorrow and get them to raise a ticket with Esri Tech Support.

Thanks

Re: 10.2.1 Upgrade Problems

TrevorHart1 — Thu, 16 Jan 2014 20:32:17 GMT

Actually Ravi, the customers Portal site was upgraded successfully. I think the issue is that (unlike the upgrade instructions) I am prompted to create the initial administrator account. At this point I thought it had failed.

I created this account (again) using the exact same username, password, email, security question and answer. The account was created successfully and only after this step does the postgres executables appear in the task manager.

I think I did this step incorrectly on my other attempts.

I did also have to recreate the indexes using the empty_index.zip file (as per another forum post).

Im still curious as to why I am being prompted to create the initial administrator account. As I mentioned earlier in the thread several colleagues have tried to upgrade Portal with the same results. One colleague said he has upgraded Portal with no problems and he did NOT get prompted to create the initial administrator account again.

Very odd.

Re: 10.2.1 Upgrade Problems

SaraSanchez — Fri, 31 Jan 2014 23:07:27 GMT

Hi Trevor -

I�??m glad to see your portal site was upgraded successfully.

To alleviate confusion when upgrading from 10.2 > 10.2.1, the Initial Administrator Account (IAA) will most likely need to be recreated (ie: as it was in 10.2) in order to proceed.

Once the IAA is created, so is the config-store-connection.json file. So, in this case, not proceeding with the creation of the IAA initially caused the file to not exist.

From the point of pressing Create on the IAA page to the time your Portal is accessible may take several minutes. While the upgrade is in progress, it may not be immediately clear whether it is updating or hanging. To ensure the upgrade is in progress and not hanging, I would recommend:

View your content directory to verify new files are being created

Watch for the database processes to appear in Task Manager. They will appear toward the completion of the upgrade process.

One question I have for you - when upgrading, was your portal�??s content directory on a shared network directory or a non-default location? It may be that a non-default content directory location triggers the IAA creation but I will have to verify that to be sure.

Hope that helps.
Sara

Re: 10.2.1 Upgrade Problems

GISSupport3 — Mon, 15 Dec 2014 00:39:34 GMT

I got the same thing going from 10.2.2 -> 10.3 ... except I could not remember the original security question and answer.

I did a full uninstall and then have hit some other issues that may or may not be related that I am working through.

Maybe I'm the only one

Re: 10.2.1 Upgrade Problems

KevinKnight — Thu, 08 Jan 2015 15:43:38 GMT

You are not the only one with a problem going from 10.2.2 to 10.3. It fails to create the IAA from an upgrade or even from a fresh install on a separate server. I'm trying to get a support ticket in.

Re: 10.2.1 Upgrade Problems

HerveKOKOUE1 — Wed, 16 Sep 2015 18:33:10 GMT

currently running to the same issue while upgrading Portal from 10.3 to 10.3.1 and did use non-default content when installing previous 10.3

Did you actually verify it Sarah?

Please check a post of my log file

<Msg time="2015-09-16T16:52:59,621" type="SEVERE" code="209024" source="Portal Admin" process="17428" thread="13" methodName="" machine="MIXXXXXXXXXXXXXXXXXXXX.ORG" user="" elapsed="">The process of creating a new site failed. Reverting site creation. Migration failed. Failed to start the database server. The startup timed out. Please check the log file at C:\arcgisportal\logs\\database\pgsql.log.</Msg>

Thanks in advance for your support

Re: 10.2.1 Upgrade Problems

SaraSanchez — Wed, 16 Sep 2015 19:00:20 GMT

Hi Herve -

You should be prompted to create the IAA regardless of whether your content directory resides in default or non-default location. Once you complete the required fields for IAA and click Create, the upgrade is triggered and backup folders are created for content, site information, and security settings.

Sara

Re: 10.2.1 Upgrade Problems

HerveKOKOUE1 — Thu, 17 Sep 2015 08:51:43 GMT

Oh thanks for your feedback Sara!

That is actually where I am stuck!

Any time I want to create the IAA I get the error below

I don't know what I did wrong but can't move on since 3 days!

I shared the log file info in my previous msg!

Any advice will be very much appreciated!

Re: 10.2.1 Upgrade Problems

SaraSanchez — Mon, 21 Sep 2015 23:11:58 GMT

Hi Herve -

Do the logs at C:\arcgisportal\logs\database\pgsql.log reveal any additional information on the issue?

My best recommendation to you is to contact Esri Technical Support for assistance.

Sara

Re: 10.2.1 Upgrade Problems

HerveKOKOUE1 — Tue, 22 Sep 2015 09:19:45 GMT

Hi Sara!

Thx for getting back to me!

I finally sort it out

It was just a mistake on my end during configuration of the Portalnow working fine!

I am a little stuck with enterprise account configuration together with built-in account I am able to set-up both so far and the documentation is a little confusing to me

so opted for Enterprise user account and built-in group but don't know if it is commun configuration!

My desire is to be able to login either with Built-in or our Domaine User

Thanks for your tremendous support though! Hervé Michel KOKOUE

De : Sara Sanchez <geonet@esri.com>

À : Herve KOKOUE <herve_kokoue@yahoo.fr>

Envoyé le : Lundi 21 septembre 2015 23h12

Objet : Re: - 10.2.1 Upgrade Problems

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10.2.1 Upgrade Problems

reply from Sara Sanchez in Web GIS - View the full discussionHi Herve - Do the logs at C:\arcgisportal\logs\database\pgsql.log reveal any additional information on the issue? My best recommendation to you is to contact Esri Technical Support for assistance.

Sara

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