topic Re: Cannot save login credentials for secured service in ArcGIS Online Questions

Cannot save login credentials for secured service

MarkLeVeque — Wed, 23 Apr 2014 13:36:21 GMT

Until this morning I have been able to save login credentials to secure ArcGIS map services that I add to maps in ArcGIS Online. Now this morning I am not getting that option any more, but instead must enter the credentials every time I open the map.

I note this in the help documentation:
. You can add secure services created with ArcGIS Server 10 SP1 and higher if you know the user name and password. You will be prompted for this information when you add a secure service to the map. Anybody viewing your map will also be prompted for the login.

This is different from what ArcGIS Online allowed as recently as a few days ago. In the "What's New" section of ArcGIS Online Help I do not see any reference to any change regarding secure services.

Can someone please enlighten me on why I can't save the login credentials when I add the service? If this feature has been removed, it will have a severe impact on the way we use ArcGIS Online.

Re: Cannot save login credentials for secured service

MikeMinami — Wed, 23 Apr 2014 15:00:10 GMT

The level of support for ArcGIS Server has not changed. What version of ArcGIS Server are you running?

Thanks,

Mike

Re: Cannot save login credentials for secured service

MarkLeVeque — Wed, 23 Apr 2014 21:04:24 GMT

The level of support for ArcGIS Server has not changed. What version of ArcGIS Server are you running?

Thanks,

Mike

We have version 10.1 of ArcGIS for Server.

Re: Cannot save login credentials for secured service

DavidTong — Mon, 28 Apr 2014 10:02:06 GMT

Hi,

Are you adding the secure service direct to a map, or referencing it through My Content?

Login details can only be saved through My Content. If you add it direct to a map you will always be asked for details.
Please find a workflow below:

Go to My Content

Add Item > On the Web

Paste in the URL of the basemap

ArcGIS Online will detect it�??s a secure service and ask you for the credentials and whether you want them stored.

Click Add Item to save the service in My Content

Go to the Map tab and create a new map

Click Add > Search for layers

Search for your service name

Click Add to add it to your map

If you want to use the map as a basemap then rather than clicking Add from the search results you need to click the name

This open a new dialog box that allows you to �??Use As Basemap�?�

The standard basemap is now replaced with your new map service

Regards,

Dave

Re: Cannot save login credentials for secured service

MarkLeVeque — Mon, 28 Apr 2014 13:05:57 GMT

Hi,

Are you adding the secure service direct to a map, or referencing it through My Content?

Login details can only be saved through My Content. If you add it direct to a map you will always be asked for details.
Please find a workflow below:

Go to My Content

Add Item > On the Web

Paste in the URL of the basemap

ArcGIS Online will detect it�??s a secure service and ask you for the credentials and whether you want them stored.

Click Add Item to save the service in My Content

Go to the Map tab and create a new map

Click Add > Search for layers

Search for your service name

Click Add to add it to your map

If you want to use the map as a basemap then rather than clicking Add from the search results you need to click the name

This open a new dialog box that allows you to �??Use As Basemap�?�

The standard basemap is now replaced with your new map service

Regards,

Dave

Thanks for this response. Yes, that was the exact problem. I was trying to take a shortcut by creating the map first and then adding the map layer to the report before I registered it. If I click "Add Item" first as you describe above I still get the option to save my user credentials.

Re: Cannot save login credentials for secured service

JörgMoosmeier — Wed, 25 Jun 2014 11:36:41 GMT

Hi,
I'm using this exact workflow and it works fine when I am referring to an ArcGIS for Server which is visible in the internet.

When I'm trying to add an secured service from an internal ressource (not visible for the internet) I can add it when I choose the option 'Do not store....' Everything works as expected.
When I choose the option to store the credentials I always get the message 'Invalid service credentials'.
Can I only store the credentials for secured services, when the server/service is visible in the Internet?

Thank you,
JM

Re: Cannot save login credentials for secured service

C_EHoward — Wed, 08 Oct 2014 14:43:16 GMT

Does it have to be secured on the service level or can it be at the folder level? What if you secure the service/folder after you publish the map-- how can you save credentials? I don't want to republish since I have a lot of popups configured and I do not want to lose all that work

Re: Cannot save login credentials for secured service

MikeMinami — Wed, 08 Oct 2014 15:38:13 GMT

Jörg Moosmeier

Yes, the service has to be externally visible. There is no way for AGOL to validate the credentials if the service is not visible.

Mike

Re: Cannot save login credentials for secured service

MikeMinami — Wed, 08 Oct 2014 15:47:50 GMT

It has to be secured with ArcGIS Server Token based security and externally visible on the internet. Can you share the URL to your server? Like this: https://<domain>/ArcGIS/rest/info

Is the token endpoint visible?

https://<domain>/ArcGIS/tokens

Who is your certificate provider? Self-signed certificates are not allowed.

Thanks,

Mike

Re: Cannot save login credentials for secured service

C_EHoward — Wed, 08 Oct 2014 17:26:11 GMT

Thanks for the response.

I have not enabled tokens on the service (as far as I know,ha).

my token endpoint is visible. I have not used tokens in a while since my last app (a Flex viewer) used login/password to secure things. I am trying some different approaches now.

URL to server Server Info

Services are externally visible as long as you log in with a user that has access to the secured folder

certificate is network solutions I believe-- there was an issue way back about AGOL not being able to use them but supposedly that was resolved

Re: Cannot save login credentials for secured service

MikkelHylden — Tue, 12 Jan 2016 21:44:28 GMT

Did you ever get a response to this? I have the same issue, where I have an existing service entered in a map that I really don't want to go through and completely reconfigure, but I need to be able to save the credentials now, which wasn't done at the time it was created.

Just trying to avoid the PITA and re-doing all the popups...

Thanks very much,

Mikkel

Re: Cannot save login credentials for secured service

C_EHoward — Wed, 13 Jan 2016 00:27:48 GMT

not specifically. I have had luck with creating content and then saving credentials there, and then updating the URL used in the map service in the AGO assistant. when you save credentials, it gives your service a new URL so yiu need to point yiur web map layers there, but it should save you the pain of readding.

Re: Cannot save login credentials for secured service

MikkelHylden — Wed, 13 Jan 2016 15:08:51 GMT

Thanks - that's the route I've started going down, and seems to be the right way to go.

Re: Cannot save login credentials for secured service

ChadKopplin — Wed, 13 Jan 2016 15:51:26 GMT

Mikkel, when you publish the service are you making it available to everyone, and then once it is available, are you going into AGOL and creating a User/Role and securing the service with that User/Role in AGOL?

Re: Cannot save login credentials for secured service

MikkelHylden — Wed, 13 Jan 2016 17:33:43 GMT

Not exactly. I had created the service as secured in our server instance, but when I added it to AGOL by connecting to that AGS instance, I didn't check the box to 'save credentials', so whenever a user was accessing the service first or refreshed the page they were asked to log in again. I think that as CE Howard mentioned above, I can create a new Map Image service in AGOL, and then use AGOL Assistant to change the service URLs in my Web Map to point to the new service that does have the credentials saved.

Re: Cannot save login credentials for secured service

Anonymous User — Tue, 26 Jan 2016 19:26:29 GMT

I'm having the same problem, but I'm going through My Content > Add Item > From the web. It's not prompting me to store.

Re: Cannot save login credentials for secured service

NathanBruce1 — Thu, 25 Jul 2019 13:40:41 GMT

Regarding the same issue, I bumped into this because of a lack of knowledge. I kept inputting the general internal server URL rather than the URL thrown by the web connector in the add items menu of ArcGIS Online. It would accept the internal and post the data but not offer the credential storing options below the credential input from the add items menu. Once I used the proper web adapter URL the options appeared.