topic Re: Error Publishing a Map Service for ArcMap to ArcGIS Online in ArcGIS Online Questions

Error Publishing a Map Service for ArcMap to ArcGIS Online

AdamInglis — Wed, 20 Jun 2012 21:45:58 GMT

I have been through the process several time and I keep getting a very generic error message when I try to publish a service that I uploaded from ArcMap.

The first warning I get is when publish from ArcMap, cache generation failed:
[ATTACH=CONFIG]15384[/ATTACH]

The service uploads without an issue, but when I view it online and try to publish it there I get this message, "There was an error":
[ATTACH=CONFIG]15385[/ATTACH]

Tough message to troubleshoot, any suggestions?

Thanks,

Adam

Re: Error Publishing a Map Service for ArcMap to ArcGIS Online

Anonymous User — Wed, 20 Jun 2012 22:30:52 GMT

Original User: mikem

Can you check and see if there is a more detailed error in the Geoprocessing Results window of ArcMap? Click the Geoprocessing menu, then Results.

Thanks,

Mike

Re: Error Publishing a Map Service for ArcMap to ArcGIS Online

AdamInglis — Sat, 11 Dec 2021 14:42:41 GMT

There doesn't seem to be much info on the error/warning in the results window. Here is the python snipet:

arcpy.UploadServiceDefinition_server("C:/Users/ainglis/AppData/Local/ESRI/Desktop10.1/Staging/My Hosted Services/AMEBC_Hard_Restrictions_Source_online.sd","My Hosted Services","#","#","FROM_SERVICE_DEFINITION","#","STARTED","USE_DEFINITION","NO_SHARE_ONLINE","PRIVATE","NO_SHARE_ORGANIZATION","#")

and here are the messages:

Executing: UploadServiceDefinition "C:\Users\ainglis\AppData\Local\ESRI\Desktop10.1\Staging\My Hosted Services\AMEBC_Hard_Restrictions_Source_online.sd" "My Hosted Services" # # FROM_SERVICE_DEFINITION # STARTED USE_DEFINITION NO_SHARE_ONLINE PRIVATE NO_SHARE_ORGANIZATION #
Start Time: Thu Jun 21 09:01:52 2012
Succeeded at Thu Jun 21 09:04:16 2012 (Elapsed Time: 2 minutes 24 seconds)

Re: Error Publishing a Map Service for ArcMap to ArcGIS Online

Anonymous User — Thu, 21 Jun 2012 16:21:59 GMT

Original User: mikem

Do you know how many tiles you're trying to create?
Do you have enough credits to do so? On the My Organization page, you can see how many credits you have.

Thanks,

Mike

Re: Error Publishing a Map Service for ArcMap to ArcGIS Online

AdamInglis — Fri, 22 Jun 2012 18:10:36 GMT

The services I'm trying to publish are 20MB each:
[ATTACH=CONFIG]15439[/ATTACH]

and I have 199 credits remaining:
[ATTACH=CONFIG]15440[/ATTACH]

Re: Error Publishing a Map Service for ArcMap to ArcGIS Online

Anonymous User — Fri, 22 Jun 2012 19:02:20 GMT

Original User: mikem

Now, go a specific service definition and click on the Manage Tiles link. See how many tiles a given service is trying to create. With 199 credits, you can create 199,000 tiles. But then, you'd be out of credits. I suspect you are trying to create a cache that is too big for the number of credits. You need to reduce the number of levels.

The size of the service definition is not related to the number of tiles you'd need to create.

Thanks,

Mike

Re: Error Publishing a Map Service for ArcMap to ArcGIS Online

AdamInglis — Fri, 22 Jun 2012 20:45:13 GMT

Sorry Mike, I don't see anywhere to manage the tiles under a specific service definition:
[ATTACH=CONFIG]15443[/ATTACH]

When I calculated the estimated cache size in ArcMap it was less than 100Mb.

Re: Error Publishing a Map Service for ArcMap to ArcGIS Online

Anonymous User — Fri, 22 Jun 2012 20:55:25 GMT

Original User: mikem

Sorry I meant map service not service definition.

When you publish a service definintion from ArcMap, you'll get a map service of the same name in the same folder. I assume the map service was created, but it has no tiles. On the item details page, scroll down until you see Tiles. and there should be a Manage Tiles link that will allow you to build tiles. This also shows you how many tiles per scale.

Mike

Re: Error Publishing a Map Service for ArcMap to ArcGIS Online

AdamInglis — Fri, 22 Jun 2012 21:03:57 GMT

OK, I'm not seeing a map service in that directory, just a service definition. Is there an example scree cap you can send me?

Re: Error Publishing a Map Service for ArcMap to ArcGIS Online

Anonymous User — Fri, 22 Jun 2012 23:36:34 GMT

Original User: mikem

If you're not seeing the map service, then it didn't get created when the service definition was updated. What you can try is when you publish from Desktop, choose the option to build the cache manually later (see image). Then, hopefully you see a map service with the same name as your service definition in your My Content. Then, look at the details of the map service and click the Manage Tiles link. This will tell you how many tiles there are per scale level. You can check a few levels and then create tiles.

Mike

Re: Error Publishing a Map Service for ArcMap to ArcGIS Online

RyanMitchell2 — Mon, 25 Jun 2012 15:26:15 GMT

I'm having the same problem (see http://forums.arcgis.com/threads/60579-Problem-Publishing-Hosted-Tile-Map-Service). I tried building the cache manually and automatically, and didn't have any luck. I'm not seeing the map service in my contents or the option to manage tiles on the details page.

Any other suggestions?

Thanks,
Ryan

Re: Error Publishing a Map Service for ArcMap to ArcGIS Online

Anonymous User — Mon, 25 Jun 2012 16:12:51 GMT

Original User: adaminglis

Hmmmm, I don't seem to have the Manage Tiles link. I just recreated the SD file with the build cache manually option selected and it look pretty much the same as all my other attempts:
[ATTACH=CONFIG]15466[/ATTACH]

Re: Error Publishing a Map Service for ArcMap to ArcGIS Online

AdamInglis — Mon, 25 Jun 2012 22:37:21 GMT

hopefully you see a map service with the same name as your service definition in your My Content.

If we don't see a map service of the same name what should be our next course of action?

Re: Error Publishing a Map Service for ArcMap to ArcGIS Online

Anonymous User — Mon, 25 Jun 2012 22:53:18 GMT

Original User: mikem

On the item details page of the service definition, there is a publish button. Can you try publishing it again?

Thanks,

Mike

Re: Error Publishing a Map Service for ArcMap to ArcGIS Online

AdamInglis — Tue, 26 Jun 2012 01:02:52 GMT

There was an error.
[ATTACH=CONFIG]15473[/ATTACH]

Here are the warnings I get when I analyze during the publishing process:
[ATTACH=CONFIG]15485[/ATTACH]
None of these seem serious. Is there a demo dataset I should try to see if I can publish anything successfully?

Re: Error Publishing a Map Service for ArcMap to ArcGIS Online

Anonymous User — Tue, 26 Jun 2012 16:16:19 GMT

Original User: lcbpgis

Adam,

I had the same errors. It doesn't seem like these should stop you from publishing the service successfully. But to be sure, I resolved them by re-projecting the data source, setting a custom extent, and setting min/max scales for the layer in the TOC. Still no luck.

Somebody must be publishing tile map services to AGOL subscription successfully. Anyone? Bueller?

-Ryan

Re: Error Publishing a Map Service for ArcMap to ArcGIS Online

AdamInglis — Tue, 26 Jun 2012 16:51:23 GMT

I just did the same thing, projected the one FC to WGS_1984_Web_Mercator_Auxiliary_Sphere. Still no luck publishing anything.

Re: Error Publishing a Map Service for ArcMap to ArcGIS Online

Anonymous User — Tue, 26 Jun 2012 17:09:03 GMT

Original User: mikem

I forgot to ask the obvious question here...Are you guys running ArcGIS Desktop 10.1?

If so, could you share your service definition with me? You can invite my username (mikem) to a group if you don't want to share it publicly.

Thanks,

Mike

Re: Error Publishing a Map Service for ArcMap to ArcGIS Online

RyanMitchell2 — Tue, 26 Jun 2012 17:26:11 GMT

Yes, I'm using 10.1.

My service is here:

https://lcbp.maps.arcgis.com/home/item.html?id=c22ea5ea0a6d461c97698e590031bc6f

Thanks,
Ryan

Re: Error Publishing a Map Service for ArcMap to ArcGIS Online

Anonymous User — Tue, 26 Jun 2012 17:55:22 GMT

Original User: adaminglis

I'm also on 10.1. You can view my SD here:
http://www.arcgis.com/home/search.html?q=amebc&t=content

Do I need to add you to the members list so that you can see the SD? If so, do I need your e-mail?