topic Re: AGOL Print - Basic Viewer Template in ArcGIS Online Questions

AGOL Print - Basic Viewer Template

JeffWard — Wed, 10 Sep 2014 22:21:42 GMT

Hi All,

I am in the process of transitioning a few flex viewer web apps over to AGOL web apps. I have everything working except the print functionality. I have seen several posts that have had problems but no resolutions. When I replace the default print task with my print task on our ArcGIS Server that works in the flex viewer apps, I get not results and no errors. The print templates I have to choose from are still those associated with the default Esri print service. When I choose one of those templates, the print button changes to say "Printing" for a short period, then it changes back to "Print", no link to get my printout.

I am using a print task created using this tutorial (which works in my flex app).

Thanks,

Jeff Ward

Summit County GIS

Re: AGOL Print - Basic Viewer Template

KellyHutchins — Thu, 11 Sep 2014 16:21:01 GMT

Jeff,

Can you try running the print task from the application with the developer tools open to see if any error messages are generated. If your app is public can you send the link?

Re: AGOL Print - Basic Viewer Template

JeffWard — Thu, 11 Sep 2014 16:56:35 GMT

Kelly,

Thanks for the response. Here is the link to my app.

I did turn on the developer window, but I didn't see any errors. It would send a post request to my service, and that was it. I used the Export Web Map geoprocessor tool to create my print service. It works fine in this flex viewer app.

Thanks,

Jeff

Re: AGOL Print - Basic Viewer Template

KellyHutchins — Thu, 11 Sep 2014 17:08:47 GMT

Jeff I can't access the map - it prompts for credentials. Can you make it public?

Re: AGOL Print - Basic Viewer Template

JeffWard — Thu, 11 Sep 2014 17:15:29 GMT

Try it now. I wasn't sharing the map it was based on as public.

Re: AGOL Print - Basic Viewer Template

KellyHutchins — Thu, 11 Sep 2014 17:25:11 GMT

I just tested using Chrome with your app and it worked for me. Here's a screenshot of the app and the printout. Which browser + version are you using?

Re: AGOL Print - Basic Viewer Template

KellyHutchins — Thu, 11 Sep 2014 17:26:18 GMT

Wait nevermind its using the default utility print service. Perhaps your org is set to disable anonymous access? If so this would prevent all non-logged in users from using your print service. Can you send me the url to your print service and I'll test it locally.

Re: AGOL Print - Basic Viewer Template

KellyHutchins — Thu, 11 Sep 2014 17:35:25 GMT

Ok the problem is because your print service uses different layout options. To display the custom layout options for your service configure the template using the 'Configure App' button and check the 'Display all Layout Options' checkbox at the very bottom of the config panel. Once you save it should show your custom layout options and the print should work.

Re: AGOL Print - Basic Viewer Template

JeffWard — Thu, 11 Sep 2014 17:55:44 GMT

That helped, but the imagery/basemap doesn't end up in the printout image. Any ideas?

Re: AGOL Print - Basic Viewer Template

KellyHutchins — Thu, 11 Sep 2014 18:01:03 GMT

Works for me in the latest version of Chrome. Which browser are you using?

Re: AGOL Print - Basic Viewer Template

JeffWard — Thu, 11 Sep 2014 22:29:31 GMT

Sorry, it does show imagery until you zoom to the lowest scale level, then just the operational layers.

Re: AGOL Print - Basic Viewer Template

RebeccaStrauch__GISP — Thu, 11 Sep 2014 22:56:00 GMT

Jeff, I had a similar thing happen yesterday where my basemap/image would display at full scale, but when I tried to print, only operational layers would show. For me, I had to go back to my basemap ArcGIS Server service and change the "minimum scale" in my case. I did this in ArcGIS Server Manager, selecting properties for the service I was having issues with. This is a custom and cached/tiled basemap, tiled from 1:16m to 1:24k.
In manager, I was allowed to change the "minimum scale" to 30m. I saved and refreshed the service. That seems to have fixed it for me. I was not able to find this in Catalog (their it was "minimum cached scale" , not "minimum scale")

I'm not sure that this is the way it should work, but it did. My guess is that since my cache was set to 1:16,000,000 and displayed correctly, when I when to print is was attempting to get different tile scale and was then blank. For my immediate purposes of testing printing with custom templates and geopdf, that's what I needed. I'll be messing with it more myself in the future.

Hope this helps giveyou some ideas to try.

Re: AGOL Print - Basic Viewer Template

JeffWard — Fri, 12 Sep 2014 14:20:09 GMT

Thanks for the input Rebecca Strauch‌. The cached service I am using is the Esri imagery service, so I don't have control over the tiles.

Re: AGOL Print - Basic Viewer Template

KellyHutchins — Fri, 12 Sep 2014 16:31:50 GMT

I zoomed in as far as possible and was still able to get the imagery to print. Do you have the same issue using the out of the box print service or is it only reproducible with your custom service?

Re: AGOL Print - Basic Viewer Template

JeffWard — Fri, 12 Sep 2014 16:50:04 GMT

It is just my custom print service. It works with the default print service, but not my own. Is there a setting I need to change in my print service? I like my printouts to have a disclaimer and other custom stuff associated with my own layouts.

Re: AGOL Print - Basic Viewer Template

JeffWard — Fri, 12 Sep 2014 17:02:37 GMT

The imagery exports if I choose the MAP_ONLY option, but all of my other layouts won't export the lowest level of imagery.

Re: AGOL Print - Basic Viewer Template

KellyHutchins — Fri, 12 Sep 2014 17:07:24 GMT

Jeff I just ran a quick test using the rest Services directory for your print service and can reproduce the issue with the imagery not printing. Perhaps there is something that needs to be updated on the service. Maybe try posting this question in the ArcGIS Server space?

Here are my test steps:

1. Go to the REST services directory for your service: Execute Task (Export Web Map)

2. Enter pdf for Format

3. Enter 11 x 17 Portrait for Layout Template

4. Enter the following for Web Map as JSON

{"mapOptions":{"showAttribution":true,"extent":{"xmin":-12015578.141286803,"ymin":4659919.495362616,"xmax":-12015131.462402897,"ymax":4660042.511204976,"spatialReference":{"wkid":102100}},"spatialReference":{"wkid":102100},"scale":1128.4971760040912},"operationalLayers":[{"id":"layer1","title":"layer1","opacity":1,"minScale":591657527.591555,"maxScale":1128.497176,"url":"http://services.arcgisonline.com/ArcGIS/rest/services/World_Imagery/MapServer"},{"id":"Weather_Warnings_Watches_Advisories_Statements_7721","title":"Weather_Warnings_Watches_Advisories_Statements_7721","opacity":0.29000000000000004,"minScale":50000000,"maxScale":1500000,"url":"http://tmservices1.esri.com/arcgis/rest/services/LiveFeeds/Weather_Warnings_Watches_Advisories_Statements/MapServer","layers":[{"id":0,"layerDefinition":{"source":{"type":"mapLayer","mapLayerId":0},"definitionExpression":"EVENT = 'Red Flag Warning'"}}]},{"id":"NOAA_METAR_current_wind_speed_direction_6464","title":"NOAA_METAR_current_wind_speed_direction_6464","opacity":1,"minScale":0,"maxScale":0,"url":"http://tmservices1.esri.com/arcgis/rest/services/LiveFeeds/NOAA_METAR_current_wind_speed_direction/MapServer","layers":[{"id":0,"layerDefinition":{"source":{"type":"mapLayer","mapLayerId":0}}}]},{"id":"MODIS_Thermal_9833","title":"MODIS_Thermal_9833","opacity":0.73,"minScale":0,"maxScale":72223,"url":"http://tmservices1.esri.com/arcgis/rest/services/LiveFeeds/MODIS_Thermal/MapServer","layers":[{"id":0,"layerDefinition":{"source":{"type":"mapLayer","mapLayerId":0}}}]},{"id":"Wildfire_Activity_3790","title":"Wildfire_Activity_3790","opacity":0.78,"minScale":0,"maxScale":0,"url":"http://tmservices1.esri.com/arcgis/rest/services/LiveFeeds/Wildfire_Activity/MapServer","layers":[{"id":0,"layerDefinition":{"source":{"type":"mapLayer","mapLayerId":0}}},{"id":1,"layerDefinition":{"source":{"type":"mapLayer","mapLayerId":1}}},{"id":3,"layerDefinition":{"source":{"type":"mapLayer","mapLayerId":3}}}]},{"id":"mapDiv_graphics","opacity":1,"minScale":0,"maxScale":0,"featureCollection":{"layers":[]}}],"exportOptions":{"outputSize":[800,1100],"dpi":96},"layoutOptions":{"titleText":"US Wildfire Activity","scaleBarOptions":{},"legendOptions":{"operationalLayers":[]}}}

Re: AGOL Print - Basic Viewer Template

JeffWard — Fri, 12 Sep 2014 17:33:35 GMT

I'll do that. Thanks for all of your help Kelly.