topic Re: Arconline Issues? in ArcGIS Online Questions

Arconline Issues?

TiffanyRufo — Wed, 28 Jun 2017 13:54:33 GMT

IS anyone else having trouble with ArcOnline and/or Survey123 loading maps and layers? It seems to take a lot longer and the 'trouble adding layer to the map. Still trying' pop-up is showing up quite frequently?

Just wondering if this is resultant from the update/change (It looks fresh btw) or if I need to purse this internally.

Thanks!

Re: Arconline Issues?

MicahBabinski — Wed, 28 Jun 2017 14:08:40 GMT

Hi Tiffany,

We had similar issues at my workplace yesterday. I think they were related to a service interruption hosted feature services which was reported at status.arcgis.com.

It should be up and running as normal today, I hope.

Good luck,

Micah

Re: Arconline Issues?

AdrianWelsh — Wed, 28 Jun 2017 14:08:56 GMT

Tiffany,

It looks like all services are running as expected:

ArcGIS Online Health Dashboard

Is your map behavior slower than normal? Where is the data pulling from?

Re: Arconline Issues?

TiffanyRufo — Wed, 28 Jun 2017 14:14:00 GMT

Adrian,

The map is pulling data from hosted feature layers that are housed in My Content. It seems to be slow and the 'having trouble loading xxx feature layer. Still trying' comes up for nearly every feature layer in any given map when you open the map. Each layer takes at least twice as long to load as it did yesterday when it loads at all.

Several other users in other departments within the city have reported the same issues today. Yesterday it was working just fine.

Re: Arconline Issues?

GarrettDarrah — Wed, 28 Jun 2017 14:22:11 GMT

I've been having the same issue since this morning. Hosted feature layers, and associated maps and apps, that usually take a few seconds at most to load are taking several minutes or not loading at all.

-Alex

Re: Arconline Issues?

AdrianWelsh — Wed, 28 Jun 2017 14:27:09 GMT

Well, y'all got me curious. I too am having issues in my hosted content in ArcGIS Online!

I am not sure what is going on....

Re: Arconline Issues?

KellyGerrow — Wed, 28 Jun 2017 14:28:21 GMT

Thank you all for reporting the issue.

Could you share a web map where this is occurring and/or contact Technical Support so we can investigate this issue further?

Thanks,

Kelly

Re: Arconline Issues?

TiffanyRufo — Wed, 28 Jun 2017 14:32:41 GMT

This is the one that I am working on right now. Will I need to share it to everyone for you to be able to access it?

I do not have access in my organization to submit a technical support case...

http://arcg.is/14TLmj

Re: Arconline Issues?

KellyGerrow — Wed, 28 Jun 2017 14:43:10 GMT

Thank you all,

We are currently investigating this issue. The issue has been posted on ArcGIS Online Health Dashboard .

I'll update this post as we work through the issue, but please refer to the health dashboard for updates. We are currently looking at the potential causes and ways to address the issue as soon as possible.

-Kelly

Re: Arconline Issues?

RebeccaStrauch__GISP — Wed, 28 Jun 2017 15:41:51 GMT

fwiw Kelly Gerrow‌ the same "intermittent issues..." for hosted feature services message was show also appearing last night at the time of this thread https://community.esri.com/message/696990-re-are-arcgis-analysis-tools-down-right-now Just in case that helps pin down the timeline.

Re: Arconline Issues?

GarrettDarrah — Wed, 28 Jun 2017 16:26:34 GMT

Thanks for the response, Kelly. Things seem to be working fine on my end now, but let me know if it would still be helpful to share a web map that was having the issue before.

-Alex

Re: Arconline Issues?

KellyGerrow — Wed, 28 Jun 2017 16:42:10 GMT

Thanks Alex,

We are currently mitigating the issue and should post about its resolution once it is confirmed to be resolved. Please let us know if you are continuing to see issues.

-Kelly

Re: Arconline Issues?

KellyGerrow — Wed, 28 Jun 2017 16:42:51 GMT

Thanks Rebecca,

We are looking into the issues.

-Kelly

Re: Arconline Issues?

AdrianWelsh — Wed, 28 Jun 2017 17:44:59 GMT

Things are working ok on my end. Thanks for getting this settled!

Re: Arconline Issues?

TiffanyRufo — Wed, 28 Jun 2017 17:55:11 GMT

Things seem to be getting back to normal on my end too. Thank you for the quick response time!

Re: Arconline Issues?

PaulStephenson — Wed, 28 Jun 2017 19:58:26 GMT

Realize this is a known issue, but also experiencing issues with hosted layers, and associated maps, WAB apps, and Collector working slowly/intermittently.

Thanks

Paul

Re: Arconline Issues?

AdrianWelsh — Wed, 28 Jun 2017 20:22:02 GMT

Paul,

It might be helpful to share a link to your web maps (for Esri testing).

Re: Arconline Issues?

PaulStephenson — Wed, 28 Jun 2017 21:56:22 GMT

If it helps, here is an example of one that has been erratic today - Thanks

Re: Arconline Issues?

KellyGerrow — Wed, 28 Jun 2017 22:06:33 GMT

Adrian and Paul,

As an update,

Our hosted features services have stabilized but are being sometimes affected by an issue introduced by yesterday's update. This is causing sporadic slow performance and sometimes timeouts on various hosted feature services. We are working to fix the problem and update the affected clusters.

Thanks and we'll try to get a resolution to this as soon as possible.

-Kelly

Re: Arconline Issues?

DerekLaw — Thu, 29 Jun 2017 06:31:21 GMT

All,

FYI, a fix was applied to ArcGIS Online at approx 10 pm PST on June 28th.

ArcGIS Online Health Dashboard

(click the more link for Hosted Feature Services)

Hope this helps,