topic Re: Layers are inaccessible/not responding when added to map in ArcGIS Online in ArcGIS Online Questions

Layers are inaccessible/not responding when added to map in ArcGIS Online

deleted-user-t80PGWgEXLgV — Tue, 19 Jul 2016 15:15:34 GMT

I have quite a few feature layers that I routinely use in my maps on ArcGIS Online. I've never had any issues before, but today, some of the layers suddenly aren't responding in the maps. Everything was working fine a few days ago. Even stranger, the error is only occurring with some of the layers, and when I log out and log back in, different layers are getting the error. Any ideas as to what could be causing this? I tried using a different browser, and also re-adding shapefiles from my computer, but nothing's worked so far.

Re: Layers are inaccessible/not responding when added to map in ArcGIS Online

PhilipOhlinger3 — Tue, 19 Jul 2016 15:17:55 GMT

I have the same issue today - I was in contact with ESRI support this morning, and am waiting to hear back what the issue is.

Re: Layers are inaccessible/not responding when added to map in ArcGIS Online

JosephSegretto__GISP — Tue, 19 Jul 2016 15:18:05 GMT

Are the layers hosted feature services in ArcGIS Online, or are they from your own ArcGIS Server?

Re: Layers are inaccessible/not responding when added to map in ArcGIS Online

PhilipOhlinger3 — Tue, 19 Jul 2016 15:20:00 GMT

Mine are all ArcGIS Online hosted. I've changed nothing on the layers, but the last few days they have been slow to load, and today they don't load at all.

Re: Layers are inaccessible/not responding when added to map in ArcGIS Online

deleted-user-t80PGWgEXLgV — Tue, 19 Jul 2016 15:22:40 GMT

Joseph: mine are also hosted feature services in ArcGIS Online. Philip: interesting to hear you're having the same issue. The last few days they have been slow for me as well.

Re: Layers are inaccessible/not responding when added to map in ArcGIS Online

PhilipOhlinger3 — Tue, 19 Jul 2016 15:26:01 GMT

I manage multiple ArcGIS online accounts, but it is only affecting one of them. I checked the others and they are all functioning normally. I'm thinking it is an issue with just one of ESRI's servers, as it is not affecting all accounts. Really frustrating though, as a client needs to use the system ASAP...

Re: Layers are inaccessible/not responding when added to map in ArcGIS Online

PhilipOhlinger3 — Tue, 19 Jul 2016 15:27:33 GMT

Also, if I wait a long time some of the layers will load, but will disappear after I zoom around the map. The problem is present on multiple machines, as well as when accessing the data via collector on a mobile device.

Re: Layers are inaccessible/not responding when added to map in ArcGIS Online

JosephSegretto__GISP — Tue, 19 Jul 2016 15:48:44 GMT

Unfortunately I don't have any suggestions that will help you with hosted feature services. If you were hosting them on your own ArcGIS Server, I would recommend you stop and start the services. Occasionally this happens on our ArcGIS Server and a quick stop/start fixes the problem.

Re: Layers are inaccessible/not responding when added to map in ArcGIS Online

RebeccaStrauch__GISP — Tue, 19 Jul 2016 15:56:13 GMT

my suggestion would be to contact customer support. Since it is only affecting some accounts...and maybe one of there servers, maybe they aren't showing as an issue on ArcGIS Online Health Dashboard so maybe they are not aware of it? Not know the actual infrastructure of Online, I don't know if that could be an issue or not.

Re: Layers are inaccessible/not responding when added to map in ArcGIS Online

KellyGerrow — Tue, 19 Jul 2016 19:51:17 GMT

Hi,

Thank you for reporting this issue! The ArcGIS Online Health Dashboard has been updated to reflect the intermittent issue that occurred this morning. This issue is has been resolved.

Thanks,

Kelly

Re: Layers are inaccessible/not responding when added to map in ArcGIS Online

deleted-user-t80PGWgEXLgV — Tue, 19 Jul 2016 19:56:40 GMT

Thank you! Everything is working much better now.