topic Re: ArcGIS Online Print widget PDF legend name displayed as "Override1" in ArcGIS Online Questions

ArcGIS Online Print widget PDF legend name displayed as "Override1"

ChennaKishore — Wed, 26 Apr 2017 19:29:46 GMT

we have created a web map and shared the map with WebApp Builder with launchpad template. we configured the print template with default values. when we print the map you can see the map in the pdf and legend you can see the correct symbols but only the item names "Override 1" "Override 2" etc is displaying.

Please see the attachment

Re: ArcGIS Online Print widget PDF legend name displayed as "Override1"

davetinkle — Wed, 24 Jan 2018 00:02:04 GMT

A more general Q: when these matters go unresolved for so long, what is the next step in the use-of-force continuum? It seems others have had this issue for many years, and it has largely gone ignored, or met with esoteric and arcane suggestions, with no response for clarity when asked.

I'm intelligent enough to deploy & use most of the features from 3.22 & up to present release; why not fix this in the API, or at least give a clear work-around?

Re: ArcGIS Online Print widget PDF legend name displayed as "Override1"

KellyGerrow — Mon, 29 Jan 2018 20:39:33 GMT

Hi Dave,

This issue is being actively worked on with the 10.6 print service. We are in the process of verifying fixes and hope to have this addressed in an upcoming release of ArcGIS Online.

-Kelly

Re: ArcGIS Online Print widget PDF legend name displayed as "Override1"

davetinkle — Mon, 29 Jan 2018 21:07:30 GMT

Hi Kelly,

To confirm, users of the JS API [as of this writing version 4.6] invoke the 10.6 print service with the PrintTask? I'm only familiar with the developer API, and don't know how the 2 communicate.

Any estimate when 10.6 will be released? I will get asked this question by the user and need to provide accurate info.

Thanks!

-Dave

Re: ArcGIS Online Print widget PDF legend name displayed as "Override1"

KellyGerrow — Mon, 29 Jan 2018 23:16:54 GMT

Hey David,

ArcGIS Enterprise is available at 10.6 currently. The default print service for ArcGIS Online has not been upgraded to the next version yet. We hope to do this in the next release or two. I will update this post with updates when possible.

-Kelly

Re: ArcGIS Online Print widget PDF legend name displayed as "Override1"

RichardHughes2 — Sat, 17 Mar 2018 13:00:04 GMT

Hi Kelly,

I missed the Dev Summit this year, or else I would have an answer. Right now I am the AGOL print service and find that the legend items only work when the web map and its layers are not altered in any way. After publishing. I am thinking that that if the feature layer definition does not match the original service definition, then the AGOL print service won't render the label.

You mentioned in the previous comment that a solution is in the works for a future AGOL update. For me, in a situation where we are deploying apps now, do you have any api documentation on how best I should work with the current AGOL legend for Feature Layer and Feature Layer Views? It seems that Feature Layers Views are not supported, but Feature Layers are if they are not modified after publishing to AGOL.

I am at a crossroads where I should either render my own and it too the MAP ONLY print along with the log and North arrow I am adding, or use the AGOL Legend.

Thanks,

Rich

Re: ArcGIS Online Print widget PDF legend name displayed as "Override1"

KellyGerrow — Mon, 19 Mar 2018 12:52:17 GMT

Hi Rich,

There are a few bugs in the current print service that result in the aforementioned legend bugs. Most of these bugs are associated with specific smart mapping renderers. Some workarounds have been implemented in map viewer to overcome these issues for the time being, but won't be applied until the print service is upgraded. This is tentatively scheduled for the upcoming release of ArcGIS Online scheduled for April 10.

If you can wait until April 10, I would suggest testing out the print service in the early adopters community to ensure that it works for you. If you need to deploy before then, test the symbology you use for print ability in the legend.

For more information about the early adopters community, check out this blog:

https://community.esri.com/community/gis/web-gis/arcgisonline/blog/2018/03/07/test-the-next-version-of-arcgis-online?sr=search&searchId=7395f0b9-32c3-4a47-8940-dc48a38dac19&searchIndex=1‌

Thanks,

Kelly

Re: ArcGIS Online Print widget PDF legend name displayed as "Override1"

RichardHughes2 — Fri, 23 Mar 2018 15:58:49 GMT

Hi Kelly,

That Early Adopter AGOL site is blocking my access because I am not an esri employee.

Just to be clear regarding my question. I am using the Unique Value Renderer, and want to pass Legend Layers into the Print Task for AGOL.

My Question: Do I need to be more detailed about building the renderer for the LegendLayers so that AGOL print task will honor it, or is it a waste of time because the PrintTask will always show Override1, Override 2, etc? Currently, the renderer is being retrieved from a LayerView on AGOL and applied to the layer in the map.

My next approach is to build a new renderer after retrieving the json and adding the types with a label one by one, but I don't know if that will resolve the Override issue. It is simply that I need to have a label next to the color for the type in the legend. The colors are there but the label always says Override.

I will be testing with building the LegendLayer renderer again today.

Re: ArcGIS Online Print widget PDF legend name displayed as "Override1"

davetinkle — Mon, 23 Apr 2018 21:38:28 GMT

I just fired up 4.7, printed, and not only is it NOT fixed, but what used to be Override 1, Override 2...Override N is now *all* Override 1 [icon colors are distinct, FWIW]

here's the question: as paying users, when can we expect this to be fixed? is there a hotfix you can push? this needs to be fixed, and very, very soon.

please escalate soonest & feel free to pass along my info so I can give any developers excruciating details. I will make myself available 24/7, because this needs to fixed ASAP, as we have people who are paying us in kind for our services as well.

Re: ArcGIS Online Print widget PDF legend name displayed as "Override1"

KellyGerrow — Wed, 25 Apr 2018 22:53:17 GMT

HI Dave,

Can you please contact Support Services to look into this specific issue? This way someone can look into the specific issue and log your information:

https://support.esri.com/en/contact-tech-support

Thanks,

Kelly

Re: ArcGIS Online Print widget PDF legend name displayed as "Override1"

davetinkle — Mon, 07 May 2018 15:57:46 GMT

Hi Kelly,

I promptly opened a ticket, and I have not yet so much as even been acknowledged by a human.

To re-cap, in January 2018, you stated, "This issue is being actively worked on with the 10.6 print service", and in March 2018, you stated, "Some workarounds have been implemented in map viewer to overcome these issues for the time being, but won't be applied until the print service is upgraded. This is tentatively scheduled for the upcoming release of ArcGIS Online scheduled for April 10. "

We're getting pressure from our user community to have this fixed ASAP, but what we're getting from the ESRI side is broken promises & crickets.

Please reply back here very shortly with a timeline of when this will be fixed. If there is a work-around in the interim, please clearly convey that here on this thread, and not through private message or email or some other manner that will only benefit me, and not the community.

Thanks,

Dave

Re: ArcGIS Online Print widget PDF legend name displayed as "Override1"

AlanRex1 — Mon, 07 May 2018 16:53:13 GMT

Hi Dave,

Would you be able to PM me with either your case number (this would be provided in the initial confirmation email when the case was first created) or your customer number so I can look up the case? Unfortunately I don't have an answer to your technical question but I would like to follow up on your case to determine why it hasn't been responded to and make sure you get support.

Thank you,

Alan

Re: ArcGIS Online Print widget PDF legend name displayed as "Override1"

davetinkle — Mon, 07 May 2018 17:14:18 GMT

Hi Alan,

I'm choosing to reply here instead of PM in case others have happen to them what has now happened to me - my case got deleted! My customer number is XXXXXXXXXX, but I do not believe I used that for my ticket. If you believe the customer number to be sensitive info, please advise & i'll edit this post to remove it. I went to "Manage my Cases" and although it had a link to it, the content is no longer accessible, as if I've been "ghosted". I see there was a case opened quite a while ago relating to my issue: https://support.esri.com/bugs/nimbus/RU5ILTAwMDEwMzEyMw== [Bug ENH-000103123]

Do you think we need to start from scratch? I'm not sure how to move forward with the cutoff in communication.

Thanks,

Dave

Re: ArcGIS Online Print widget PDF legend name displayed as "Override1"

AlanRex1 — Thu, 10 May 2018 16:41:11 GMT

Hi Dave,

That's your subscription number (but that definitely works, I've looked up your CN with that). I honestly can't think of anything nefarious that anyone could do with your Sub ID...but in general I would say it's best not to share any identifiable information over the web, so I'd recommend you edit your post to hide that.

Unfortunately I don't see you listed as an authorized contact for that customer number. I'm going to get a case created for you anyway, not tied to that customer number. You'll get an automated email when the case is created and then an analyst will reach out to you. I don't have your phone number, so initial contact will be made over email.

I will also be reaching out to our Technical Account Manager for your organization to see if we can determine why you're not listed in our contacts, and get you added.

Regards,

Alan

Re: ArcGIS Online Print widget PDF legend name displayed as "Override1"

Mehretab — Tue, 09 Apr 2019 12:21:11 GMT

Hi Kelly,

Is it possible to manipulate/change the print widgets item name/label using the JS API? Not about this specific "Override1" issue but generally changing the display name that appears on the print layout of the printer.

Mehretab

Re: ArcGIS Online Print widget PDF legend name displayed as "Override1"

SupakornAngaumnuaysiri1 — Fri, 30 Aug 2019 15:58:59 GMT

I found this problem when I need to print map contain WFS Layer. The legend print Override 1 text with the symbol of added layer.

Somebody can tell what is solution? Wait esri supporter for answer longtime.

Re: ArcGIS Online Print widget PDF legend name displayed as "Override1"

AdrianShephard — Wed, 13 Nov 2019 22:09:12 GMT

This is an extremely frustrating issue.

I've spent a good few days working around the lazy SceneView implementation of printing ("printing"; it's a glorified screenshot).

After getting a 3D SceneView to send all layers, scene, and data to the print service and successfully return a pdf (like it should in the first place), I get "Override 1, Override 2" in my legend. I do some research, and find multiple threads saying this bug has existed for years, with these customers getting bug tickets lost and shuffled about, not getting any answer whatsoever.

To add, I'm using SceneView as a work around to get dynamically visible labels. So I am going on 3 workarounds deep for labels, printing, and legends.

I'm adding to this thread to indicate it is a serious issue. We pay a small fortune for Enterprise Server and a ton of other arcgis products. As a developer, I now have to explain why I can't get a legend labelled in a map if they don't want it named "Override 1", which to any reasonable person, seems like it should be such a trivial issue.

It doesn't matter if I'm passing ThisLayer[], ThatLayer[], TheCollection[], etc. A legend is a basic, fundamental mapping concept. It should just work. Look at this -> The Oldest Known Map of the World - Geography Realm It is a map with a legend and labels. It is technically more comprehensive than what my map print service gives me. It is from 500BC. it is currently 2019AD.

Re: ArcGIS Online Print widget PDF legend name displayed as "Override1"

RayDanser — Fri, 22 Nov 2019 00:30:34 GMT

Has this been resolved? This is extremely frustrating.

Re: ArcGIS Online Print widget PDF legend name displayed as "Override1"

AdrianShephard — Mon, 30 Dec 2019 18:43:37 GMT

No, it has not. It just gets kicked down the "it's a known issue" road, someone tries to generate a "ticket", and it gets lost.

It's a pretty special feeling being in a meeting with a client as a software developer (not just a GIS developer) and trying to explain in non technical terms why the legend says "Override 1" when they want to print a map of THEIR data. It is such a painfully obvious bug and I just simply don't understand why it can't be fixed. It seems like such an incredibly trivial issue and it makes you feel like you're garbage at programming to a client or your boss when you try to explain it.

Thanks again for stonewalling an explanation esri :thumbsup:

Re: ArcGIS Online Print widget PDF legend name displayed as "Override1"

RayDanser — Mon, 30 Dec 2019 23:29:29 GMT

if it helps (more than likely not), I submitted a ticket for more clarification on this issue. I was told that this is a KNOWN ISSUE that should be fixed on the next release of the print service. I noticed some prior comments about there being a release "soon" but that was back in 2018.

I was told that there is no tentative date for the update, but only that it will happen eventually. Apparently the work around is to publish directly from ArcMap or ArcGIS Pro to retain the symbology and legend definitions.