topic Re: Hosted Map Service Fails to Refresh in ArcGIS Online Questions

Hosted Map Service Fails to Refresh

Anonymous User — Tue, 12 Sep 2017 14:08:26 GMT

I have a hosted 10.5.1 map service, here: MapServices/fsmPublicMapViewer (MapServer)

Changes to this map service (e.g. add layer, change default visibility, etc.) are not reflected when I re-open the map in MapViewer. I have checked and set the refresh rate for the layer in AGOL to 1 minute and no luck.

Thanks in advance,

rGibson

Re: Hosted Map Service Fails to Refresh

Lake_Worth_BeachAdmin — Tue, 12 Sep 2017 19:23:30 GMT

Are you saving the changes within Web Map viewer?

Re: Hosted Map Service Fails to Refresh

Anonymous User — Tue, 12 Sep 2017 19:38:22 GMT

Hi Joe. All changes occur in the local mxd and then republished to the locally hosting service.

Russell Gibson,

Director, Information & Technology Services,

City of Fort Smith, AR

Re: Hosted Map Service Fails to Refresh

Lake_Worth_BeachAdmin — Tue, 12 Sep 2017 19:41:17 GMT

can you provide a screenshot of your configs for hosting the service?

Re: Hosted Map Service Fails to Refresh

Anonymous User — Tue, 12 Sep 2017 20:14:22 GMT

Specifically?

The updates are reflected at the REST endpoint, etc.

Thanks again.

Russell Gibson

Director, Information & Technology Services

City of Fort Smith, AR

479-788-8919

rgibson@fortsmithar.gov

Re: Hosted Map Service Fails to Refresh

KellyGerrow — Tue, 12 Sep 2017 23:29:21 GMT

Can you share your webmap?

Was the service added as the full map service or as layers within the map service?

-Kelly

Re: Hosted Map Service Fails to Refresh

Anonymous User — Tue, 12 Sep 2017 23:38:58 GMT

Full map service.

https://gisapps.fortsmithar.gov/arcgis/rest/services/MapServices/fsmPublicMapViewer/MapServer

Russell Gibson,

Director, Information & Technology Services,

City of Fort Smith, AR

Re: Hosted Map Service Fails to Refresh

Anonymous User — Thu, 14 Sep 2017 14:51:17 GMT

Should I open a support case for this issue, Kelly?

Thanks

rGibson

Re: Hosted Map Service Fails to Refresh

KellyGerrow — Thu, 14 Sep 2017 19:11:44 GMT

Yes, or share the web map that you are using. Web Maps create a specific schema when accessing layers. If the underlying data is updated, sometimes the web map is unaware of the changes and doesn't submit calls to the new layers or features. In order to verify if this is the issue, i suggest looking at the specific web map.

If you add the map service to a new web map, does the new data appear?

-Kelly

Re: Hosted Map Service Fails to Refresh

Anonymous User — Thu, 14 Sep 2017 19:24:18 GMT

http://fsm-ar.maps.arcgis.com/home/item.html?id=4a39661e35c343c9b0977351c5e2044e

Yes, if I add the service to a new web map, the updates appear. Also, if I preview the rest endpoint in the Javascript viewer, the update appears as well.

Re: Hosted Map Service Fails to Refresh

KellyGerrow — Fri, 15 Sep 2017 17:25:27 GMT

Hey Russell,

You can take a look at the web map JSON to see why this webmap isn't appearing:

https://www.arcgis.com/sharing/rest/content/items/4a39661e35c343c9b0977351c5e2044e/data?f=pjson

You'll notice that the web map operational layer is referring to each individual layer within the map service along with the configured pop ups and symbology. For this reason, the webmap is unaware of changes made to the entire Map Service as the rendering is set in the web map and is not being pulled from the service. In order to add new layers, you will need to add individual layers or re-add and configure the map service.

-Kelly

Re: Hosted Map Service Fails to Refresh

Anonymous User — Fri, 15 Sep 2017 17:33:43 GMT

Hi, Kelly. Actually I just re-configured the map to call the layers individually, per a conversation with an Esri support rep this morning. Should I create another web map with all layers being contained in one map service within the web map?

Re: Hosted Map Service Fails to Refresh

KellyGerrow — Fri, 15 Sep 2017 21:14:26 GMT

Hi Russell,

If you add the map service URL to the web map and don't change anything, like symbology, then the web map will pull the data (layers) and symbology right from the Map Service: MapServices/fsmPublicMapViewer (MapServer) The web map will be able to see new layers or symbology set to the map service as no settings per layer will be stored in the web map. If any layer specific content is saved to the web map, a schema of the map service will be saved in the web map, and manging symbology and layers through the map service won't be possible.

Let me know if you have questions,

-Kelly

Re: Hosted Map Service Fails to Refresh

Anonymous User — Fri, 15 Sep 2017 21:24:44 GMT

Thanks, Kelly.

Oddly enough, working with the support rep, we discovered that adding an additional layer to the map service and overwriting the service was not reflected in the web map.

Thanks again.

Russell Gibson,

Director, Information & Technology Services,

City of Fort Smith, AR

Re: Hosted Map Service Fails to Refresh

Anonymous User — Mon, 18 Sep 2017 13:57:24 GMT

Thanks, Kelly. What you describe is exactly the solution.

Thanks again.

Russell