topic Re: Unable to open configure app after update in ArcGIS Online Questions

Unable to open configure app after update

BrettCase1 — Thu, 23 Jun 2016 17:51:58 GMT

I have a utility app created for the city of Bemidji mn. i was able to configure it prior to the ArcOnline update. Now when i go to configure it, it will not open. The screen just grinds away with the flashing blue bars as if its thinking real hard.

has anyone else experienced this? Any ideas?

Thanks

Re: Unable to open configure app after update

KellyGerrow — Thu, 23 Jun 2016 18:01:24 GMT

HI Brett,

What app are you using? Can you share the link?

Are there any error messages in the developer tools of your web browser that you can share?r

-Kelly

Re: Unable to open configure app after update

Anonymous User — Tue, 28 Jun 2016 16:47:45 GMT

I also seem to be having this issue with using the basic viewer web mapping application.

Re: Unable to open configure app after update

BrettCase1 — Tue, 28 Jun 2016 16:50:28 GMT

yup..that's the one I am using.

I have an appointment this afternoon with ESRI.

I will post if we come up with a solution

Re: Unable to open configure app after update

BrettCase1 — Tue, 28 Jun 2016 20:25:22 GMT

I spoke with esri..its a bug they are woking on..got it to work by editing the JSON.

However..you are better off just recreating the app

Re: Unable to open configure app after update

KellyGerrow — Fri, 29 Jul 2016 23:38:00 GMT

HI Brett,

This sounds like a bug that is going to be fixed in the next release, BUG-000097451. The following geonet thread is a good resource for instructions on fixing the issue for the time being.

Configuring an App in ArcGIS Online (Public)

-Kelly