topic Re: Time aware play button missing in IE in ArcGIS Online Questions

Time aware play button missing in IE

EvaKarau — Thu, 01 Dec 2016 23:47:41 GMT

I have a time aware raster service embedded in a story map. It is working well, except for one small thing - if the story map is opened in Internet Explorer, the time slider play button does not appear. You can click on the area where the play button should live, and the animation will play, but the button is not visible. This is not the case when the story map is opened in Chrome, where the play button is visible. Any thoughts? Is this a bug in the time aware app, by chance?

Re: Time aware play button missing in IE

KellyHutchins — Fri, 02 Dec 2016 00:42:04 GMT

Which version of IE are you using? I tested quickly using IE11 and was able to see the play button.

Re: Time aware play button missing in IE

EvaKarau — Fri, 02 Dec 2016 15:30:06 GMT

Hi Kelly,

We are using IE 11.0.

Thanks for any info you may have…

Eva

Re: Time aware play button missing in IE

IanWittenmyer — Fri, 02 Dec 2016 19:00:02 GMT

Hi Eva,

i tested with IE10 and cannot reproduce the problem you are describing. Here is the item i checked with.

https://www.arcgis.com/apps/TimeAware/index.html?appid=1ff158032e5d4a6a87ffda19ebf45181

can you repro the same behavior with this app? Are you able to share the application you are working with so i can try to reproduce the behavior with your test case?

Regards,
Ian

Re: Time aware play button missing in IE

EvaKarau — Fri, 02 Dec 2016 20:49:54 GMT

I opened the link you sent in IE and Chrome and I get the same problem as I mentioned with my story map. Here is the link to mine, but it sounds like this is specific to my version of IE perhaps? Other folks in my agency (Forest Service), have also said that the play button is missing when they open it in IE.

http://arcg.is/2aZSEHI

To see the time aware app section, scroll down a few frames to “Field Season Sampling Progression.”

Thanks for helping me trouble shoot…

Re: Time aware play button missing in IE

IanWittenmyer — Fri, 02 Dec 2016 21:26:44 GMT

ok, here is a screenshot that shows the version of IE10 i'm working with. Do you access it over a VM or citrix or anything else that might be unique to your environment?

Re: Time aware play button missing in IE

EvaKarau — Fri, 02 Dec 2016 22:39:07 GMT

No, we are not accessing the internet through Citrix… But I see that you are using IE 10, we have IE 11…

Re: Time aware play button missing in IE

KellyHutchins — Mon, 05 Dec 2016 17:25:59 GMT

Are you using IE11 in compatibility mode?

Missing the Compatibility View Button (Internet Explorer 11 for IT Pros)

Re: Time aware play button missing in IE

EvaKarau — Mon, 05 Dec 2016 17:34:36 GMT

No, we are not using compatibility mode, as far as I can tell...

Re: Time aware play button missing in IE

Anonymous User — Mon, 05 Dec 2016 18:08:50 GMT

I am using IE 11 without compatibility mode and I am able to see the time slider:

Re: Time aware play button missing in IE

Anonymous User — Mon, 05 Dec 2016 18:11:01 GMT

Are you able to open this map and see the time slider on any machines that are outside of your network? Perhaps there are some security settings that might be causing this issue.

Re: Time aware play button missing in IE

EvaKarau — Mon, 05 Dec 2016 18:20:00 GMT

Strange! This is what it looks like on my machine (no play button):

Re: Time aware play button missing in IE

Anonymous User — Mon, 05 Dec 2016 18:24:40 GMT

The part in yellow at the bottom "Some settings are managed by your system administrator" leads me to believe this issue is caused by one of the custom settings the Admin has put in place. I would be interested to see if you navigate to this application on a machine outside the network if you can see the play button.

Re: Time aware play button missing in IE

KenBuja — Tue, 06 Dec 2016 15:52:54 GMT

I'm in another federal agency (NOAA) and can view the time arrow in Firefox and Chrome, but not in IE or Edge. I am getting lots of warnings in the console in FF and Chrome about Mixed Content that are show up as errors in IE and Edge

Re: Time aware play button missing in IE

KellyHutchins — Wed, 07 Dec 2016 20:41:18 GMT

The play button comes from an icon font - perhaps your org has untrusted fonts blocked?

Block untrusted fonts in an enterprise (Windows 10)