idea ArcGIS Online Warning/Estimation Button when using credit costing services in ArcGIS Online Ideas

ArcGIS Online Warning/Estimation Button when using credit costing services

BarbaraKent — Fri, 01 Mar 2013 20:50:06 GMT

Add a "warning" message in ArcGIS Online that notifies users they are about to consume a large amount of credits. For example, "Be careful! You are about to execute a process that will consume "x" credits. You will have approximately "x" credits left in your account if you proceed. Do you want to continue?"....yes/no.

ArcGIS credits are a nebulous concept for most people, and we do not necessarily know which processes are credit intensive.

Re: ArcGIS Online Warning/Estimation Button when using credit costing services

PatLandrum — Fri, 01 Mar 2013 21:19:08 GMT

This would be a very helpful notification prior to executing transactions that consume a large number of credits, such as geocoding addresses from Esri Maps for Office.

Re: ArcGIS Online Warning/Estimation Button when using credit costing services

StephanieWendel — Thu, 21 Mar 2013 19:11:28 GMT

A warning should also be applied to tools that consume credits in ArcGIS Desktop such as Geocode Addresses when using the geocoding service from ArcGIS Online.

Re: ArcGIS Online Warning/Estimation Button when using credit costing services

pepe0001 — Wed, 24 Jul 2013 20:43:43 GMT

There is now an option to see an estimate of how many credits would be used to run a service before you start the service.

Re: ArcGIS Online Warning/Estimation Button when using credit costing services

MarkBenishek — Fri, 18 Apr 2014 22:59:57 GMT

While a warning of some type would be fantastic, I would like to also suggest a way to be able to set ORGANIZATION wide limits to geocoding, enriching data etc. to those processes that will consume a lot of credits. Within the last week I had one user blow through 15,000 geocoding credits!!! That is A LOT of money that was wasted because a user honest mistake. I also agree with the original poster in that users have no idea what credits are and how they used for certain tasks. Thank you!

Re: ArcGIS Online Warning/Estimation Button when using credit costing services

JanicePerez — Wed, 19 Nov 2014 16:42:13 GMT

Any processes requiring credits should have a warning to prompt the user to see if they would like to move forward. Sounds like some tools may have warnings but I used Community Analyst without any prompts that I would burn through credits with each report generated ("Geoenrichment") or drive times generated ("Network Analysis"). I signed up for a 30 day free trial thinking it was free but the reports I generated ended up burning through our credits. A warning would have been immensely helpful, or an early indication that the free trial isn't exactly "free" would have prevented this mistake.

Re: ArcGIS Online Warning/Estimation Button when using credit costing services

KellyGerrow — Wed, 13 May 2015 23:54:17 GMT

Some improvements have been made to allow users to be able to estimate credit charges before executing tasks in the Perform Analysis tools in ArcGIS Online. This allows users to be aware of the charges before running some processes.

Re: ArcGIS Online Warning/Estimation Button when using credit costing services

ScottFierro2 — Wed, 29 Jul 2015 14:13:09 GMT

I agree with this and just made a post to take this a step further that the same messaging should ocur in ArcGIS Pro for tools launched there that will incure credit usage. Organizations have to be able to monitor and control these costs at granular levels.

Re: ArcGIS Online Warning/Estimation Button when using credit costing services

RobertNewton1 — Thu, 06 Aug 2015 19:27:54 GMT

I realize that the credit usage reporting on ESRI's side isn't exactly up to date. For example, I pulled like 50 demographic reports and it took almost a week for the account balance to update. I'd like to see a response time simular to what everyone's bank account is doing. I know it's not instant (but it is in some cases), but credit transactions posting to your account hourly or daily can't be that hard to program....

Re: ArcGIS Online Warning/Estimation Button when using credit costing services

DaveKerr — Wed, 19 Aug 2015 15:48:35 GMT

If this is to be a truly "administerable" capability, a simple warning might not be the answer, because warnings can always be ignored by users who lack understanding or are under pressure/in a hurry.

Possibly an alternative would be to allow an administrative setting, a credit "governor" that sets the maximum number of credits allowed for any operation. Ideally it would be possible to assign different limits to different roles. If a user needs a higher credit limit, they can ask for it via their administrator.

Re: ArcGIS Online Warning/Estimation Button when using credit costing services

KellyGerrow — Tue, 22 Jun 2021 08:08:32 GMT

Thanks for your feedback. There is a similar idea about limiting amounts of credits that users can use : https://community.esri.com/ideas/10084

Re: ArcGIS Online Warning/Estimation Button when using credit costing services

TravisSmith8 — Tue, 15 Dec 2015 22:51:22 GMT

Why hasn't a pop-up warning been added to any/all processes that use credits yet? After all this time and all of the credit admin tools that have been added, there still isn't a prompt warning users when he/she will be using credits in all credit using functions. It's been over a year now. An ESRI rep himself told me that ESRI knows the two processes that can consume the largest amount of credits are generating tile/caches and geocoding using the world service/locator. For example, if you perform geocoding from within ArcMap, and use the world service there will be no prompt warning the user that credits will be used. If you geocode a significant amount of addresses, you can wipe out an entire years worth of an organization's credits in a matter of minutes. Why wouldn't ESRI want to be up front and forthright with its users? Is this being avoided/neglected by ESRI on purpose? I really hope not... Please, please get this added.

Re: ArcGIS Online Warning/Estimation Button when using credit costing services

MarcGalle — Tue, 08 Jan 2019 22:48:39 GMT

Consume large credits in terms of what % of organisation allocation or a discrete number?

Re: ArcGIS Online Warning/Estimation Button when using credit costing services

NickDierks1 — Thu, 10 Jan 2019 20:22:24 GMT

I just came across another area where ESRI is not at all clear on credit usage: premium maps/data. Take a look at the information page for the US Crime Statistics map, for example. The item's brief description warns that an AGOL subscription is required, but says nothing about credit usage. Without any prior knowledge of what premium content is, one might assume (as I did) that the Premium tag simply referred to that need for a subscription and nothing more.

There are exactly two warnings on this page about credits: one in a mouse-over popup on the Premium tag (very easy to miss), and another in very, very small font way at the bottom of the description. Incidentally, the hyperlink embedded in the latter does not actually take you to any description of credit usage--it just makes you log in again (even if you already were), and then drops you back at your organizational account page. Super helpful.

Reading through this breakdown of credit usage, it's not immediately clear how a map like this uses credits. My best guess is the line that reads "Demographics and Map Layers: 10 credits per 1,000 map requests (pan, zoom, and identify)" in which case, yikes, just exploring a map like that for more than a few minutes can really start to eat into your credit budget, especially if you don't have a whole lot to start out with.

Perhaps a pop-up warning when you click "Open Map" that explains not just the fact that you'll be using credits, but how those credits will be used up is in order. At the very least, maybe a big bold warning in the item's brief description. Because otherwise, it really does feel like ESRI is intentionally obfuscating credit usage in an effort to trick users into spending more credits than they realize.

Re: ArcGIS Online Warning/Estimation Button when using credit costing services

Anonymous User — Fri, 07 Jan 2022 17:35:24 GMT

At the December 2021 ArcGIS Online update, when publishing layers from My Content that involve geocoding a source file such as a CSV, credit estimates are now provided and you will not be able to publish the layer if you do not have enough credits.