idea Automatic e-mail notification on credit usage in ArcGIS Online Ideas

Automatic e-mail notification on credit usage

GeographyDepartment1 — Tue, 10 Sep 2013 14:50:54 GMT

There should be some way for you to subscribe to something that will automatically notify you as to how many credits remain so you do not have to log into the account every time you want to review this.

Re: Automatic e-mail notification on credit usage

MartinScherpinski — Thu, 05 Dec 2013 07:34:55 GMT

This could be enhanced as part of an API to gather all usage information programmatically. The implementation of an email-warner would then be no problem, so thumbs up for an API

Re: Automatic e-mail notification on credit usage

KellyGerrow — Mon, 01 Aug 2016 21:43:07 GMT

Thanks for submitting this idea!

Currently, the administrator of the organization will be emailed at 75% and 100% of consumption. Do these emails help to keep you informed about your account? Do users in your organization need to receive an email?

Re: Automatic e-mail notification on credit usage

Terry-1 — Wed, 17 Aug 2022 13:58:18 GMT

the 75% for me at least is broken and somewhat useless, ie i got an alert in may that we were at 75% used but as we had bought a large ammount i knew we had quite some time, and we didnt run out until august (by which point i had forgotten about the alert in may). I topped up in august by 1000 credits and the next day got the 75% alert despite using less than 100 credits, not sure how it calcualted this.

the 100% email is useful as a last resort but by that point its kind of too late as functionality is being restricted for users

we need to be able to set alert on X credits reming or at least for us our burn rate is quite constant so an alert based of past burn rate that says you will likely run out in X weeks would be more helpful

Re: Automatic e-mail notification on credit usage

ChrisWilcoxCanada — Mon, 12 May 2025 14:56:35 GMT

The documentation that previously stated that administrators will receive a notification when 75% and 100% of their credits has been removed. We have run out of credits expecting there to be a notification but instead, we are now notified when we have run out of credits.

The notification never worked even when it was documented.

Can you implement a notification that lets organization administrators know before they run out of credits? There should be one sent at 75%, but I would also like to know when we are at 90% usage.