idea Test ArcGIS Online Updates before rolling them out in ArcGIS Online Ideas

Test ArcGIS Online Updates before rolling them out

RichardHowe — Thu, 26 Jun 2025 13:58:52 GMT

Literally every time ESRI pushes out an ArcGIS Online update does it cost us a day of work while they fix whatever issues the latest update has introduced. It's beyond a joke now and is incredibly hard to defend to colleagues and clients. The stress testing of these updates needs to be properly done before pushing it out instead of beta testing them on paying customers

Re: Test ArcGIS Online Updates before rolling them out

MattCashen — Thu, 26 Jun 2025 14:13:35 GMT

Totally agree. It was a hassle for me to login in just to leave this comment. That's pretty embarrassing especially leading right in to the ESRI UC. We've switched our public facing parcel viewer site from an outside vendor to Experience Builder and when ESRI doesn't properly test their updates it leads to a stress filled day for our office being inundated with angry taxpayers.

Re: Test ArcGIS Online Updates before rolling them out

ClintOffutt1 — Thu, 26 Jun 2025 14:16:52 GMT

Totally agree too.

Re: Test ArcGIS Online Updates before rolling them out

JSTOB123 — Thu, 26 Jun 2025 14:18:34 GMT

Having issues this morning as well

Re: Test ArcGIS Online Updates before rolling them out

JonathanCranford — Thu, 26 Jun 2025 14:22:00 GMT

Very slow today. No noticeable differences so far. Been trying to work since 7:30 EDT this morning.

Re: Test ArcGIS Online Updates before rolling them out

AaronWorthley1 — Thu, 26 Jun 2025 14:23:17 GMT

Agree! Come on ESRI, losing money and wasting time right now. Its not just AGOL either, every Pro update breaks a whole bunch of things in my workflow, even when I wait a few patches. Its completely ridiculous.

Re: Test ArcGIS Online Updates before rolling them out

ZachBodenner — Thu, 26 Jun 2025 14:26:40 GMT

Good I'm glad I'm not making it up that AGOL is very sluggish this morning.

Re: Test ArcGIS Online Updates before rolling them out

DavidColey — Thu, 26 Jun 2025 14:40:30 GMT

The console logs seem to show its basically the sharing and oauth that is haviing issues trying to access tokens - probably due to the new user types added with this update.

Re: Test ArcGIS Online Updates before rolling them out

TrafficOpsGIS — Thu, 26 Jun 2025 14:40:47 GMT

Amen

Re: Test ArcGIS Online Updates before rolling them out

rlarose — Thu, 26 Jun 2025 14:45:22 GMT

I agree! I feel like they must be super disorganized behind the scenes because all their products are like this. They rely on their customers to test things and it's never gotten better. It does seem like somebody could have attempted to log in after this update though and they should have rolled it back.

Re: Test ArcGIS Online Updates before rolling them out

DanielArsenault — Thu, 26 Jun 2025 14:45:32 GMT

The part I like less is how in the dark customers are with the status, ETA fix, ... this has a serious impact on severals things for us, .... it's been 4 hours at least.

Re: Test ArcGIS Online Updates before rolling them out

SaraJL — Thu, 26 Jun 2025 15:01:20 GMT

I just reached out to Tech Support - our whole organization site is down and I can't log in to either our site or arcgis.com.

When our site does load, all the menus are gone......

Re: Test ArcGIS Online Updates before rolling them out

HastingsCountyGIS — Thu, 26 Jun 2025 15:03:09 GMT

100% agree. We're loosing confidence with our end users each time this happens, and all we're doing is responding to frustrated users.

Re: Test ArcGIS Online Updates before rolling them out

AnthonyJonesRSK — Thu, 26 Jun 2025 15:05:20 GMT

If anyone from Esri is reading this, is there any potential for you to roll out the update to everyone as a separate login option and then give users the option to work on the old or the new version for a few weeks? Give time for issues to be worked out and then launch the update proper? I'm aware that we can sign up for the early adopter beta but this probably only attracts a few hardcore who have the capacity to provide feedback. It would be great to be able to test out the new functionality after an update but have the option to revert back if things go wrong in the same way you can maintain an old version in Survey123. I'm sure I'm oversimplifying this of course but additional options to avoid these kind of issues would be much appreciated. Thanks

Re: Test ArcGIS Online Updates before rolling them out

AdamGaudet — Thu, 26 Jun 2025 15:15:01 GMT

Jumping in on here as we have been affected by this as well. Thinking about other options from an organizational standpoint. If wanting to stick with Esri, then Enterprise for everything internal and AGOL for anything public facing? So if then issues with AGOL updates it does not affect our internal day-to-day? Any one here have thoughts or ideas on the matter? (We've discussed open source possibilities but we are so ingrained with Esri products and apps as an organization it would be a massive undertaking to switch.)

Re: Test ArcGIS Online Updates before rolling them out

LindseyGreidanus — Thu, 26 Jun 2025 15:21:12 GMT

It seems to happen every year like clockwork... it would nice to at least have a heads up what day the update is happening so we can plan around it and warn our customers that our services will be down.

Re: Test ArcGIS Online Updates before rolling them out

DeniseVachon — Thu, 26 Jun 2025 15:35:12 GMT

Strongly agree. Our whole site is down. Field staff can't access field apps. Every time this happens it gets harder to convince leadership that we should stick with Esri.

Re: Test ArcGIS Online Updates before rolling them out

ZachBodenner — Thu, 26 Jun 2025 15:37:43 GMT

@AdamGaudet this is exactly what we do. Having control over our update schedule is worth lagging behind the newest features a bit.

Re: Test ArcGIS Online Updates before rolling them out

GIS_Guy_USA — Thu, 26 Jun 2025 15:39:46 GMT

CTRL + Z, ESRI. We can't work.

Re: Test ArcGIS Online Updates before rolling them out

MichaelMorisette — Thu, 26 Jun 2025 15:48:33 GMT

...and this is all before we discover all the application breaking bugs (and occasional "intended behavior"). We'll then call technical support who will give us the runaround and have us spend days of work doing arbitrary troubleshooting steps having nothing to do with the issue at hand. We close more than half of our support cases out of frustration and/or when we find a workaround the hot buggy mess that has become the norm for most Esri products.

Honestly, we're starting to move more and more workflows off the Esri framework and into our other enterprise applications wherever possible. As web applications become increasingly mission critical to our everyday operations, we need stability above all else. Esri tools are very powerful when they do work as intended and we'd love to continue using them. There was a time when I swore by Esri products. Please get it together and turn things back around, Esri.