topic Re: Directions Widget doesn't work with a custom NAServer in ArcGIS Online Developers Questions

Directions Widget doesn't work with a custom NAServer

CarlosSousaFerreira — Fri, 26 Aug 2016 18:48:34 GMT

I've created a Web Mapping Application using the WebApp Builder and tried to add a Directions Widget configured with a custom (public) NAServer, but it doesn't work: it keeps trying to load the service (see image below) and then it gives me an error of service "not found or not recognized" and suggests me to check the URL and/or credentials.

The NAServer is public, so there is no need to provide any credentials, and the URL is check and recognized automatically when you set it in the configuration form of the widget.

The routing service of the NAServer works fine, as I successfully used it in ArcMap.

I even accomplished to set a sample application, using the code provided in: Directions | ArcGIS API for JavaScript 3.17 , and it works fine, as shown in the image below:

The problem seems to be with the configuration of the directions widget.

I already tried to download the application and check the configuration code for the widget, but with no success.

Any thoughts / suggestions? Thanks.

Re: Directions Widget doesn't work with a custom NAServer

RobertScheitlin__GISP — Fri, 26 Aug 2016 18:52:10 GMT

Carlos,

Have you checked your browsers web console to see if the error(s) there shed any light on what your NA Service is missing that the widget is looking for?

Re: Directions Widget doesn't work with a custom NAServer

CarlosSousaFerreira — Fri, 26 Aug 2016 18:59:25 GMT

Just tried it.

It gives the following warning:

Synchronous XMLHttpRequest on the main thread is deprecated because of its detrimental effects to the end user's experience. For more help, check https://xhr.spec.whatwg.org/.

Re: Directions Widget doesn't work with a custom NAServer

RobertScheitlin__GISP — Fri, 26 Aug 2016 19:30:13 GMT

Carlos,

does the spinning icon ever go away? if so what does the web console say then?

Re: Directions Widget doesn't work with a custom NAServer

CarlosSousaFerreira — Fri, 26 Aug 2016 23:36:23 GMT

It takes quite some time, but yeah. It then fires a "Timeout exceeded" error on the console.

In the widget it gives me a message of service "not found or not recognized" and suggests me to check the URL and/or credentials.

The routing service that I'm using it's from an HTTPS server. Could the problem be that it is trying to access the service through HTTP and receives an error? If so, how can I correct this?

Thanks

Re: Directions Widget doesn't work with a custom NAServer

RobertScheitlin__GISP — Sat, 27 Aug 2016 17:54:32 GMT

Carlos have you tried in a browser other than Chrome?

Re: Directions Widget doesn't work with a custom NAServer

CarlosSousaFerreira — Mon, 29 Aug 2016 10:21:00 GMT

Hi, Robert,

Actually I hadn't :-P... I works in Internet Explorer!

I've then cleared the cookies and browser data from Chrome, but the problem persists

Re: Directions Widget doesn't work with a custom NAServer

RobertScheitlin__GISP — Mon, 29 Aug 2016 12:52:53 GMT

Carlos,

Chrome has had some issue with esri requests and https. One way around is to use a proxy.

Re: Directions Widget doesn't work with a custom NAServer

CarlosSousaFerreira — Mon, 29 Aug 2016 16:45:19 GMT

OK. Thanks for your efforts.