topic Re: ArcMap Find Route Tool - Error Consuming Map Service (Cannot Setup Routing Servic in ArcGIS Network Analyst Questions

ArcMap Find Route Tool - Error Consuming Map Service (Cannot Setup Routing Service)

DanielBaternik — Sun, 25 Sep 2011 04:55:07 GMT

Hi all,

I'm having issues consuming a ArcGIS Server Map Service (with Network Analyst enabled) using the Find Route tool in ArcMap. When I attempt to configure the Find Route tool to use the service it shows a 'Cannot Setup Routing Service' error message. I can't see anything within the logs either.

I'm new to NA so I'm a bit stuck as to what the fault is. Any guidance would be much appreciated.

My setup is as follows:

* I have a Network dataset in an ArcSDE 10 SP2 database.
* I have proven that the NDS in SDE works correctly by using it directly as input to the Find Route tool. In this case, the route and directions are produced correctly.
* My next step is to try to consume the NDS as a service. I have created an MXD by dragging the NDS from SDE into the map. I've clicked Yes , when prompted to bring in related datasets (i.e. junctions \ centrelines) and have used the Network Analyst tool to create a Route layer within the map. The route layer seems to be stored within the MXD and has a GUID data source. The map has no selected features \ resolved routes in it. I've then published this MXD as a Map Service to a local instance of ArcGIS Server 10 SP2 with the Network analyst capability enabled. I can view the REST end point and it shows a route method. But as soon as i try to consume the service in ArcMap via the Find Route tool it shows the aforementioned error.

Any ideas?

cheeres

Dan

Re: ArcMap Find Route Tool - Error Consuming Map Service (Cannot Setup Routing Servic

JadeFreeman — Wed, 26 Oct 2011 12:49:48 GMT

I'm having the exact same issue. Did you ever find a resolution?

Re: ArcMap Find Route Tool - Error Consuming Map Service (Cannot Setup Routing Servic

DougSchenk — Thu, 10 Nov 2011 18:34:01 GMT

I also am in the same situation. Any feedback on this error message from ESRI (or anyone else) would be so much appreciated.

Sincerely, Doug Schenk

Re: ArcMap Find Route Tool - Error Consuming Map Service (Cannot Setup Routing Servic

DeniseKing — Fri, 11 Nov 2011 17:31:25 GMT

Hi everyone,

We have seen this error reported previously by those working with data from the DVD. You have copied the data from DVD to local machine, correct? All parts of the data were downloaded and reference the original location of data as existed on disk? For instance the streets network dataset uses a number of other SDC datasets and if it or the datasets have been moved, relative to their original location, then errors will occur.

If you still are experiencing this error when accessing data from local machine and are current in ArcGIS maintenance, please submit a support request via Esri Support site.

Cheers,
Denise

Re: ArcMap Find Route Tool - Error Consuming Map Service (Cannot Setup Routing Servic

DeniseKing — Sun, 13 Nov 2011 16:20:25 GMT

My apologies, I posted to this thread without realizing original poster was using SDE data and not SDC data format on DVD so my response is likely off base as I focused on the error message. The Network Team is investigating this reported issue and will post test findings when complete.

Thanks,
Denise

Re: ArcMap Find Route Tool - Error Consuming Map Service (Cannot Setup Routing Servic

DougSchenk — Wed, 16 Nov 2011 14:50:08 GMT

It appears, in our case, that the error message goes away, and the tool becomes usable, if you build a network including the optional one-way attribute, and possibly a time attribute, in addition to the default length-based cost attribute.

Re: ArcMap Find Route Tool - Error Consuming Map Service (Cannot Setup Routing Servic

DeeleshMandloi — Wed, 16 Nov 2011 18:47:11 GMT

We were able to reproduce the issue and have identified it as a known problem. We are working to fix the issue. I will provide more details as to which ArcGIS 10 service pack will resolve this issue once we have a fix for it.

Thanks for reporting this and for your patience.

Deelesh Mandloi

Re: ArcMap Find Route Tool - Error Consuming Map Service (Cannot Setup Routing Servic

ZaheerHaider — Tue, 24 Jan 2012 06:45:37 GMT

I have seen same error problem after installing sp3 and i published routing services on Local Arcgis Server and Config is Arcgis Server 10 SP3 any development about resolution of this issue??

Re: ArcMap Find Route Tool - Error Consuming Map Service (Cannot Setup Routing Servic

ZaheerHaider — Wed, 25 Jan 2012 05:09:07 GMT

Route generate on desktop with find route tool for network geodatabase but tool doesn't work for Routing Service. i realy warry about that from last week i stukkkkkkkkkkk

Re: ArcMap Find Route Tool - Error Consuming Map Service (Cannot Setup Routing Servic

SteveMulberry — Wed, 25 Sep 2013 15:06:12 GMT

I had the same issue, after working with Esri support we found out that you have to connect to the service as a user not an admin. In my case that helped me get around this issue.

Re: ArcMap Find Route Tool - Error Consuming Map Service (Cannot Setup Routing Servic

SebastianLuhmer — Thu, 28 Nov 2013 12:06:39 GMT

Hi Folks,

just wanted to ask if this issue has been solved or if there exists a workaround? I have the same problem within ArcGIS 10.2. I created a Network Dataset an published it as a service, but when I set this (my own) service as Routing Service instead of the ArcGIS Online Routing service, an error-popup "Cannot setup routing service" appears.

Thanks in advance for all kinds of hints!

Sebastian

EDIT: Like dingle wrote above, the solution is to connect to the services with the network analysis funtion as user and not as an admin or publisher. Then you can use you own service for routing. I don´t understand why because the admin-connection is the connection with the most-rights but anyway. It works and thats fine.