topic Re: Mobile Map Package is Unable to Open in ArcGIS Navigator Questions

Mobile Map Package is Unable to Open

CoryAlden — Fri, 02 Jun 2023 14:09:52 GMT

I created a mobile map package with a custom Network Dataset to be used in Navigator It has worked in the past, now I am getting the attached error when I try to open in Navigator. Any help would be greatly appreciated. Thanks!

Re: Mobile Map Package is Unable to Open

KerriRasmussen — Mon, 05 Jun 2023 13:20:01 GMT

Hi Cory,

What version of Navigator are you currently using? And what version of ArcGIS Pro did you use to create the mobile map packages?

Thank you,

Kerri

Re: Mobile Map Package is Unable to Open

CoryAlden — Mon, 05 Jun 2023 20:03:04 GMT

Good afternoon,

I have the most up-to-date Navigator version in the App Store. For ArcGIS Pro, I am using 3.1. I did download this map in Field Maps app and it was able to open up there. Maybe it is is something to do with Navigator.

Re: Mobile Map Package is Unable to Open

KerriRasmussen — Wed, 07 Jun 2023 11:06:37 GMT

Hi Cory,

There was an issue with ArcGIS Pro 3.1 when mmpks were published that would lead to problems with Navigator. There is a fix out now with ArcGIS Pro 3.2 Patch 2. https://community.esri.com/t5/arcgis-pro-documents/arcgis-pro-3-1-patch-2-is-now-available/ta-p/1293223 Try updating to this release, that should fix the problem.

Thank you,

Kerri

Re: Mobile Map Package is Unable to Open

CoryAlden — Wed, 07 Jun 2023 14:16:21 GMT

Thank you,

I have tried this and it didn't work. I event tried on ArcGIS 2.9 and 3.0 and it doesn't seem to work. I can pull the map up just find in Field Maps but not in Navigator.

Cory

Re: Mobile Map Package is Unable to Open

KerriRasmussen — Wed, 07 Jun 2023 14:53:28 GMT

Have you made any changes since the last time it was working, either with the Network Dataset, a new device, etc?

Re: Mobile Map Package is Unable to Open

CoryAlden — Thu, 08 Jun 2023 18:10:37 GMT

I made one small change to the network. I then re-built the network, checked geometry, and copied it. Now my maps aren't even showing up in Navigator at all.

Re: Mobile Map Package is Unable to Open

KerriRasmussen — Fri, 09 Jun 2023 13:25:16 GMT

Can you give some more information about the change that you made to the network (just so I have a complete picture)? Where are you hosting the mmpk, is it in ArcGIS Online or Portal? Could you send a copy of the mmpk to the navigator email (ArcGISNavigator@esri.com) or make the mmpk public and send a link? I would like to take a closer look and see if anything pops out.

Re: Mobile Map Package is Unable to Open

CoryAlden — Wed, 21 Jun 2023 19:50:48 GMT

Hey Kerri,

All I did was change one vertex. I will send MMPK to that email address.

Cory

Re: Mobile Map Package is Unable to Open

KerriRasmussen — Wed, 21 Jun 2023 20:09:37 GMT

HI Cory,

Thank you for the context. I'll be on the lookout for the MMPK and I will follow up after I complete some testing.

Thank you,

Kerri

Re: Mobile Map Package is Unable to Open

AL_77 — Fri, 31 May 2024 15:38:49 GMT

Any information or update? We are currently also having issues with MMPK showing up in Field Maps but not Navigator. Using Pro 3.2.

Re: Mobile Map Package is Unable to Open

KerriRasmussen — Tue, 04 Jun 2024 12:34:27 GMT

@AL_77 are your MMPKs not showing on Navigator or are you getting an error like the one above?

Re: Mobile Map Package is Unable to Open

AL_77 — Wed, 05 Jun 2024 17:44:24 GMT

They are not showing as an option in Navigator, but are in Field Maps.

Re: Mobile Map Package is Unable to Open

KerriRasmussen — Thu, 13 Jun 2024 17:28:23 GMT

@AL_77 are you using any custom locators in your maps?