topic Re: Problem adding Amazon Counter in ArcGIS Monitor Questions

Problem adding Amazon Counter

MikeSchonlau — Wed, 17 Apr 2019 22:01:14 GMT

When I try to add my Amazon Counter, I'm getting this error:

"UnauthorizedOperation: You are not authorized to perform this operation."

I'm wondering if my IAM user is configured correctly. I've only added two permissions (per the 10.7 Monitor documentation):

I set the Sample Interval to 15 minutes because not all of my EC2 instances have Detailed Monitoring Enabled. Am I missing something?

Re: Problem adding Amazon Counter

JohnGraham2 — Thu, 16 May 2019 01:14:03 GMT

Hi Michael,

Check if you have RDS or ELB inside Amazon. Lack of access might be the reason for this error. Refer to the Amazon documentation on Authentication and Access Control - Amazon Relational Database Service or

https://docs.aws.amazon.com/elasticloadbalancing/latest/userguide/load-balancer-authentication-access-control.html for more info.

Hope it helps,

John

Re: Problem adding Amazon Counter

Leighton0 — Thu, 29 Aug 2019 17:56:24 GMT

We have the same issue as described at the beginning of this Question but we do not have RDS or a load balancer. What else can we check?

Thank you,

Leighton

Re: Problem adding Amazon Counter

Leighton0 — Tue, 17 Sep 2019 15:56:59 GMT

We were missing a permission on the Amazon side.
1) Launched the Amazon Console.
1.1) Navigated to the ArcGIS Monitor user's properties. Check to make sure the account has been assigned to a group.
2) If this account is not assigned a group then Assigned user to a read only group.
3) Relaunch ArcGIS Monitor.

Here are the permissions you need:

Hope this helps,

Leighton