topic Re: ArcSOC optimizer in Edit mode in ArcGIS Monitor Questions

ArcSOC optimizer in Edit mode

VictorTey — Tue, 17 Dec 2019 05:57:41 GMT

Hi,

When I change the task to "edit" mode, I get the following error:

Traceback (most recent call last): File "ArcSOCOptimizer.py", line 11, in main File "Modules\Outputs\ReportBuilder.py", line 15, in __init__ File "Modules\Outputs\OutputBuilder.py", line 20, in __init__ File "Modules\ServiceStats\AGSAdmin.py", line 18, in __init__ TypeError: argument of type 'NoneType' is not iterable Traceback (most recent call last): File "ArcSOCOptimizer.py", line 11, in main File "Modules\Outputs\ReportBuilder.py", line 15, in __init__ File "Modules\Outputs\OutputBuilder.py", line 20, in __init__ File "Modules\ServiceStats\AGSAdmin.py", line 18, in __init__ TypeError: argument of type 'NoneType' is not iterable

I have checked the following

SiteUrl and tokenUrl matches ArcGIS Counter and optimizer
ArcGIS Monitor credential i use the default user: Site (tested the login and it works)
Also confirm credentials are the same for the counter and optimizer.
Tested without adaptor but still fail

running test.bat

list mode works fine

Edit mode I get:

Error while fetching tokens from admin URL. Please check the URL and try again.
argument of type 'NoneType' is not iterable
Traceback (most recent call last):

Environmenet is enterprise 10.5.1

ArcGIS Monitor : 10.6.1

Thank you in advance

Re: ArcSOC optimizer in Edit mode

VictorTey — Tue, 17 Dec 2019 06:20:51 GMT

Just a update,

Running the optimizer bypassing the webadaptor yield

Traceback (most recent call last): File "ArcSOCOptimizer.py", line 11, in main File "Modules\Outputs\ReportBuilder.py", line 15, in __init__ File "Modules\Outputs\OutputBuilder.py", line 20, in __init__ File "Modules\ServiceStats\AGSAdmin.py", line 29, in __init__ ValueError: token error Traceback (most recent call last): File "ArcSOCOptimizer.py", line 11, in main File "Modules\Outputs\ReportBuilder.py", line 15, in __init__ File "Modules\Outputs\OutputBuilder.py", line 20, in __init__ File "Modules\ServiceStats\AGSAdmin.py", line 29, in __init__ ValueError: token error

However running it with Test.bat returned something more promising. I only just setup the counter bypassing the webadaptor. i will wait a day and test again. However it is as simple as that.

__GetPercentCommittedBytesInUseMax 78
__GetLogicalCoresMin 4
list index out of range
Traceback (most recent call last):
File "ArcSOCOptimizer.py", line 11, in main
File "Modules\Outputs\ReportBuilder.py", line 22, in __init__
File "Modules\Outputs\ReportBuilder.py", line 69, in __Write
IndexError: list index out of range
None
Traceback (most recent call last):
File "ArcSOCOptimizer.py", line 11, in main
File "Modules\Outputs\ReportBuilder.py", line 22, in __init__
File "Modules\Outputs\ReportBuilder.py", line 69, in __Write
IndexError: list index out of range

Re: ArcSOC optimizer in Edit mode

Anonymous User — Tue, 17 Dec 2019 15:35:18 GMT

Let's focus on the Token Error. I have seen issues like this when special characters are used in the Primary Site Administrator (PSA) password. which is used "Select a Credential" field. Change your password for the PSA account; test it without using any special characters (just letters and numbers).

Re: ArcSOC optimizer in Edit mode

VictorTey — Wed, 18 Dec 2019 00:49:31 GMT

Thank you Michael for your feedback. I will give that a try.

Re: ArcSOC optimizer in Edit mode

VictorTey — Wed, 18 Dec 2019 01:53:19 GMT

Hi Michael Reither‌, I have tested it with a domain account with a password that doesn't contain special character, only letters(caps and non caps) + numbers.

Still getting the same error. However, running the optimizer.exe with the test.bat works great

Traceback (most recent call last): File "ArcSOCOptimizer.py", line 11, in main File "Modules\Outputs\ReportBuilder.py", line 15, in __init__ File "Modules\Outputs\OutputBuilder.py", line 20, in __init__ File "Modules\ServiceStats\AGSAdmin.py", line 29, in __init__ ValueError: token error Traceback (most recent call last): File "ArcSOCOptimizer.py", line 11, in main File "Modules\Outputs\ReportBuilder.py", line 15, in __init__ File "Modules\Outputs\OutputBuilder.py", line 20, in __init__ File "Modules\ServiceStats\AGSAdmin.py", line 29, in __init__ ValueError: token error

Re: ArcSOC optimizer in Edit mode

Anonymous User — Wed, 18 Dec 2019 17:11:33 GMT

The recommended solution is to remove the special characters from the PSA account which is being used in the "Select a Credential field".