https://community.esri.com/t5/arcgis-monitor-questions/error-setting-up-aws-counter-in-arcgis-monitor/m-p/1081617#M511 <P>The <A href="https://enterprise.arcgis.com/en/monitor/10.8/administration/troubleshoot-counter-problems.htm#ESRI_SECTION1_FD7E1998677F4D3AA35DCCB8DC6B2D4D" target="_blank" rel="noopener">troubleshooting pages refer to an ETIMEDOUT error</A>, but this appears to be related to the ArcGIS Server counter:</P><BLOCKQUOTE><P>If the <SPAN>ArcGIS Server</SPAN> test results in an ETIMEDOUT error, the <SPAN>ArcGIS Server</SPAN> log file is too large to read before the request times out. Back up and delete the <SPAN>ArcGIS Server</SPAN> logs using <SPAN>ArcGIS Server</SPAN> Manager to resolve the issue. The log level and log content for your <SPAN>ArcGIS Server</SPAN> should be checked for errors to determine why the log file was so large.</P><HR /></BLOCKQUOTE><P>Does anyone know if this is also true for the Amazon counter? IS this caused by the Amazon logs being too large to read before the request times out?</P> Thu, 22 Jul 2021 03:23:06 GMT davehorsey1 2021-07-22T03:23:06Z https://community.esri.com/t5/arcgis-monitor-questions/error-setting-up-aws-counter-in-arcgis-monitor/m-p/1081199#M507 <P>I'm trying to configure the Amazon counter in ArcGIS Monitor (v10.8) at a client site. They have set up an AWS user account <A href="https://enterprise.arcgis.com/en/monitor/10.8/administration/add-an-amazon-counter.htm" target="_blank" rel="noopener">according to the instructions on the Esri website</A>, and I've followed the same instructions to add the Amazon counter, but when I test it I get the following error: "NetworkingError: connect ETIMEDOUT ".</P><P>Has anyone come across this before?</P> Wed, 21 Jul 2021 08:12:05 GMT https://community.esri.com/t5/arcgis-monitor-questions/error-setting-up-aws-counter-in-arcgis-monitor/m-p/1081199#M507 davehorsey1 2021-07-21T08:12:05Z https://community.esri.com/t5/arcgis-monitor-questions/error-setting-up-aws-counter-in-arcgis-monitor/m-p/1081617#M511 <P>The <A href="https://enterprise.arcgis.com/en/monitor/10.8/administration/troubleshoot-counter-problems.htm#ESRI_SECTION1_FD7E1998677F4D3AA35DCCB8DC6B2D4D" target="_blank" rel="noopener">troubleshooting pages refer to an ETIMEDOUT error</A>, but this appears to be related to the ArcGIS Server counter:</P><BLOCKQUOTE><P>If the <SPAN>ArcGIS Server</SPAN> test results in an ETIMEDOUT error, the <SPAN>ArcGIS Server</SPAN> log file is too large to read before the request times out. Back up and delete the <SPAN>ArcGIS Server</SPAN> logs using <SPAN>ArcGIS Server</SPAN> Manager to resolve the issue. The log level and log content for your <SPAN>ArcGIS Server</SPAN> should be checked for errors to determine why the log file was so large.</P><HR /></BLOCKQUOTE><P>Does anyone know if this is also true for the Amazon counter? IS this caused by the Amazon logs being too large to read before the request times out?</P> Thu, 22 Jul 2021 03:23:06 GMT https://community.esri.com/t5/arcgis-monitor-questions/error-setting-up-aws-counter-in-arcgis-monitor/m-p/1081617#M511 davehorsey1 2021-07-22T03:23:06Z https://community.esri.com/t5/arcgis-monitor-questions/error-setting-up-aws-counter-in-arcgis-monitor/m-p/1081644#M512 <P>Looks like the Amazon logs being too large to read is *not* the issue. Appears as though the ArcGIS Monitor network traffic is not being sent through the corporate web proxy so it's not getting to its destination. I'm investigating how to fix this.</P> Thu, 22 Jul 2021 07:35:19 GMT https://community.esri.com/t5/arcgis-monitor-questions/error-setting-up-aws-counter-in-arcgis-monitor/m-p/1081644#M512 davehorsey1 2021-07-22T07:35:19Z https://community.esri.com/t5/arcgis-monitor-questions/error-setting-up-aws-counter-in-arcgis-monitor/m-p/1083404#M515 <P>Tech support have confirmed that:</P><BLOCKQUOTE><SPAN>At this point in time web proxies and Monitor are not supported.</SPAN><BR /><HR /></BLOCKQUOTE><P>I've <A href="https://community.esri.com/t5/arcgis-enterprise-ideas/add-arcgis-monitor-support-for-web-proxies/idi-p/1083402" target="_blank" rel="noopener">raised this as an ArcGIS Idea</A>.</P> Wed, 28 Jul 2021 06:35:03 GMT https://community.esri.com/t5/arcgis-monitor-questions/error-setting-up-aws-counter-in-arcgis-monitor/m-p/1083404#M515 davehorsey1 2021-07-28T06:35:03Z