topic Re: ArcGIS Monitor 2025.1: Service metrics not being collected in ArcGIS Monitor Questions

ArcGIS Monitor 2025.1: Service metrics not being collected

ReeseFacendini_MadCo — Fri, 21 Nov 2025 14:54:58 GMT

After upgrading to ArcGIS Monitor 2025.1, the service level metrics are no longer showing for any published service (hosted, map, image, etc.). I checked the observer logs and there are pages of warning logs saying "failed to determine ArcGIS Server license expiration". My ArcGIS Server license is permanent, so technically there isn't an expiration date.

Anyone else seeing this issue?

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

AdministratörHolmen — Mon, 24 Nov 2025 07:55:16 GMT

We are seeing this exact same issue, have tried many a remedy at this point and nothing seems to be making it work. I have tried thus far:

Clean out the statistics folder for the server
Remove all usage reports
Clean install of monitor server + agents
Checked ports
Checked communication between server
Tried this: https://support.esri.com/en-us/knowledge-base/problem-arcgis-monitor-is-unable-to-receive-metrics-fro-000034407

Editing my reply:
It absolutely seems to relate to licenses that never expire, because I have observers on our ArcGIS Portal (11.5) as well which has expiring licenses and those work like a charm. I am guessing this is a bug that needs patching?

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

DerekLaw — Mon, 24 Nov 2025 15:55:52 GMT

@ReeseFacendini_MadCo - Thanks for opening a case with Esri Tech Support on this issue.

@AdministratörHolmen - If you haven't already, can you please open a case with Esri Tech Support?

We are actively investigating this issue, but we're unsure if this has to do with the permanent ArcGIS Server license file or something else.

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

royceSimpson1 — Mon, 24 Nov 2025 19:20:01 GMT

+1 on this issue. Will monitor this thread for updates.

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

AdministratörHolmen — Tue, 25 Nov 2025 08:31:37 GMT

@DerekLaw I have submitted a ticket, but as I am based in Sweden my cases go directly to ESRI sweden first and I have to ask them to send it to you guys, hopefully it can happen relatively soon.

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

KoltWright — Tue, 25 Nov 2025 17:54:47 GMT

I’m experiencing the same issue and submitted a ticket this morning. One thing I noticed is that the licensing inside ArcGIS Monitor still shows as version 2025.0, even though all of the new 2025.1 features are available. I’m not sure if this is because it’s still using the same licensing file or if something else is causing the mismatch.

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

royceSimpson1 — Tue, 25 Nov 2025 19:19:43 GMT

This is interesting. I used my existing 2025.0.x license file as well, and am experiencing the same issue. If anyone grabbed a new license file and their stuff is working, please post here.

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

AdministratörHolmen — Wed, 26 Nov 2025 07:49:18 GMT

I grabbed a new file because we were still in 2024.x so mine is as 2025.1 as it can be I guess. However, it does say 25.0 in the license tab on the server, screenshot attached. So it should not be related to license, as my monitor is not working either.

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

DerekLaw — Wed, 26 Nov 2025 15:24:15 GMT

All:

1. FYI, ArcGIS Monitor 2025.1 uses the same license file as Monitor 2025.0 - there was no license file update. This issue does not relate to the Monitor license file.

2. As far as we're aware, this issue only affects customers who have a perpetual ArcGIS Enterprise license file (it does not matter which release). If you have a term ArcGIS Enterprise license file, you are not affected.

3. We've identified the issue (based on the Tech Support cases) and the team is working on a fix. We think it's just ArcGIS Monitor Agent that needs a fix.

Apologies for the inconvenience on this regression.

I will update this thread when I have news to share.

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

anasga_81182 — Thu, 27 Nov 2025 10:32:42 GMT

Hi @ALL ,
This is absolutely a bug as when changing the license belongs to ArcGIS Server to a one which has an expiry date the observers start and the metrics start to come in. I have tested and verified it .
//Anas

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

KoltWright — Mon, 01 Dec 2025 15:02:24 GMT

Bug number that I got from ESRI Support: BUG-000181273

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

MikaelJ — Wed, 03 Dec 2025 12:02:04 GMT

When we can expect this to be patched? This breaks all of the monitoring in my deployment.

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

PaulPetersen1 — Wed, 03 Dec 2025 13:59:32 GMT

Wow, wish I had read this thread before I tried upgrading to 2025.1! No updates or workarounds yet, I assume?

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

KoltWright — Wed, 03 Dec 2025 17:43:14 GMT

They have a fix in their development plan, but no ETA for when it will be implemented. In the meantime, the recommendation is to revert to a previous snapshot.

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

DerekLaw — Thu, 04 Dec 2025 03:42:50 GMT

All,

We have a fix for BUG-000181273 and we will be releasing the ArcGIS Monitor 2025.1.1 patch on Dec 11, 2025 - next week. It is only for ArcGIS Monitor Agent.

Thank you for your patience and apologies again for the inconvenience.

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

DerekLaw — Thu, 04 Dec 2025 03:45:18 GMT

Hi @MikaelJ,

> When we can expect this to be patched?

Please see my latest post at the end of this thread.

> This breaks all of the monitoring in my deployment.

As far as we're aware, this issue only causes data to not be collected from ArcGIS Server components. It does not affect other components. If you are seeing something else, please contact Esri Tech Support so they can investigate further.

Hope this helps,

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

NCOneMap — Thu, 04 Dec 2025 22:00:25 GMT

All Agent installations or just the one on the Monitor Server machine?

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

ReeseFacendini_MadCo — Fri, 05 Dec 2025 14:36:02 GMT

I believe it would be all installations of ArcGIS Monitor Agent

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

DerekLaw — Fri, 05 Dec 2025 16:42:51 GMT

Hi @NCOneMap,

> All Agent installations or just the one on the Monitor Server machine?

You would only need to install the ArcGIS Monitor 2025.1.1 patch for AM Agents that are running on ArcGIS Server component host machines/VMs.

Hope this helps,

Re: ArcGIS Monitor 2025.1: Service metrics not being collected

Royce_Simpson — Thu, 11 Dec 2025 18:22:09 GMT

Will the 2025.1.1 patch be in the standard my.esri download location? I'm looking there now and only seeing 2025.1 downloads.