topic Re: How to release (deauthorize) ArcGIS Monitor license in ArcGIS Monitor Questions

How to release (deauthorize) ArcGIS Monitor license

Lu-chiaChuang — Wed, 24 Jan 2018 14:10:18 GMT

Oops. I authorized the one and only ArcGIS Monitor license for my company on my workstation for testing purpose. The test didn't work out. Anyway, I do need to return this license to Esri. My question is how can I de-authorize (or release) this license back to my.esri.com? I don't find any documentation on this topic. Do I just uninstall ArcGIS Monitor from my computer? I doubt the uninstallation process will return the license. On ArcGIS Desktop, there is a command prompt option to de-authorize a license.

Any suggestion will be greatly appreciated. Thank you.

One more question, does EDN subscription allow me to run a test ArcGIS Monitor on my laptop? Thanks.

Luke

Re: How to release (deauthorize) ArcGIS Monitor license

George_Thompson — Wed, 24 Jan 2018 14:31:11 GMT

I would recommend contacting customer service Contact Us | Esri About They should be able to answer those questions for you.

Re: How to release (deauthorize) ArcGIS Monitor license

Lu-chiaChuang — Wed, 24 Jan 2018 14:34:48 GMT

That's what I plan to do next. Just want to see if there's a way to do it myself. Thanks.

Re: How to release (deauthorize) ArcGIS Monitor license

JohnGraham2 — Wed, 31 Jan 2018 19:07:26 GMT

Hi Luke,

Just uninstall ArcGIS Monitor and the license will not be used. ArcGIS Monitor is licensed based on cores of ArcGIS Server being monitored. There's no need to de-authorize or release it. Later on, you can simply install ArcGIS Monitor on another machine to make use of it.

ArcGIS Monitor is not included with an EDN license/subscription.

Best Regards,

John