topic Re: Monitor 2024.1 missing Service Request data (number of requests, response times, etc) in ArcGIS Monitor Questions

Monitor 2024.1 missing Service Request data (number of requests, response times, etc)

ChaseBarnard — Wed, 12 Mar 2025 14:18:13 GMT

I've recently installed Monitor 2024.1 on a new server. I had previously been running 2023.* on a different machine. I've successfully registered 4 agents on 4 separate machines in our Enterprise. Monitor Server is recognizing all the components including 323 service components. Likewise, all the infrastructure telemetry seems to be coming in correctly. What I am not seeing is any data on the ArcGIS-side including data on requests received, request response time, ArcSOC instances used, etc. Logs indicate various codes including "E_AUTH_TOKEN_EXPIRED" and "E_AUTH_INVALID" but I haven't been able to track down the issue. Any suggestions?

Re: Monitor 2024.1 missing Service Request data (number of requests, response times, etc)

jonathan_debrandt_infra — Wed, 12 Mar 2025 15:18:49 GMT

I have the exact same issue while monitoring 2 ArcGIS platforms at version 11.1 (one high-available instance and one regular instance) with Monitor 2024.1 (after upgrading from version 2023.3).

I found out that the usage reports created on the ArcGIS server by Monitor return NO DATA for all web services. It means I can't monitor following metrics at web service (although I can at server level):

RequestCount
RequestsFailed
RequestsTimedOut
RequestMaxResponseTime
RequestAvgResponseTime

I think the issue is related to how Monitor configures the usage report query. It uses following configuration (that returns no data)

{
"reportname": "agm-75cc870e-a948-4d0b-a3e9-bc1d06923c66",
"since": "CUSTOM",
"from": 1741791870908,
"to": 1741792200908,
"aggregationInterval": 5,
"queries": [{
"resourceURIs": [
"services/",
"services/system/cachingcontrollers:gpserver.GPServer",
[... ]

While the usage report created by Monitor 2023.3 used following configuration (this one returns data):

{
"reportname": "copy-from-agm-prd-v2023.1",
"since": "LAST_DAY",
"from": null,
"to": null,
"aggregationInterval": 1,
"queries": [{
"resourceURIs": [
"services/",
"services/System/CachingControllers.GPServer",
[...]

Unfortunetaly, the usage report config cannot be changed because it gets overwritten every 5 minutes by Monitor.

Is there a fix for this ? This issues makes Monitor mostly useless...

Re: Monitor 2024.1 missing Service Request data (number of requests, response times, etc)

DerekLaw — Wed, 12 Mar 2025 15:23:13 GMT

Hi @ChaseBarnard & @jonathan_debrandt_infra,

> What I am not seeing is any data on the ArcGIS-side including data on requests received, request response time, ArcSOC instances used, etc.

We are aware of this bug (it's been discussed in this thread) and this will be addressed in the forthcoming ArcGIS Monitor 2024.1.1 patch that is scheduled for release on March 20. Apologies for the inconvenience.

Hope this helps,

Re: Monitor 2024.1 missing Service Request data (number of requests, response times, etc)

LachlanWainwright — Tue, 18 Mar 2025 23:38:51 GMT

Hi @ChaseBarnard

I have a similar problem with one of my AGS sites and 2024x

I have 2 1091 ags sites connected to monitor, one is working as expected and suffering the problem above where we don't get values but the graphs show the grid etc & to be fixed soonly with the patch.

The other site does not capture any data at all and the monitor Server page looks like this, NO DATA:

I have the same errors in the log as per yous above as well as an EPROTO.

If I manually change the from/to times in the report and manually run the observer things work and the graph changes and had data. But it won't run on it's own again. The report stays as LAST_DAY and won't change between LAST_DAY, 1min (when the report runs) and then going back to CUSTOM from/to with future computer time and 5mins like the other ags machines.

I have an ticket with ESRI Australia and we had this break through yesterday based on your post. Thanks a bunch mate!

This is my original post from a few weeks ago https://community.esri.com/t5/arcgis-monitor-questions/metrics-for-arcgis-server-not-displaying/m-p/1588847#M2532

@DerekLaw will the patch fix this problem as I believe it's different to the values not getting captured?

thanks 🙂

Re: Monitor 2024.1 missing Service Request data (number of requests, response times, etc)

LachlanWainwright — Wed, 19 Mar 2025 06:59:14 GMT

Further info @ChaseBarnard

I have had a break though with my environment.

The very short story on what I did excluding the pain of getting there.

The statistics folder for AGS was 3.2GB on the shared config location. I stopped Monitor, the AGS, deleted all but this months dat-u/i files, fired up AGS. Restarted Monitor & the agent on AGS. Then I had to go into the report on AGS as it still said LAST_DAY, i edited that and used https://www.epochconverter.com/ to get the right from/to times. I set these to a time for the next run sequence as it was 14 55 for me, so 14 59 42 and 15 05 12. Edits CUSTOM, the epoch times and 5.

Then it worked finally capturing data, I'm now looking forward to the patch to fix the values

Looks like AGS or Monitor looks at all the stats files and basically times out. Jonny T from ESRI AU tipped me into finding this by changing the agent & monitor timeouts...this led from one thing to another, yadd yadda.

If someone is relating to to all this and had posted the solution already and thinking I'm taking their glory shout out. I've read some much in the last few days and don't want to steal anyone else's thunder.

Re: Monitor 2024.1 missing Service Request data (number of requests, response times, etc)

HazelRiordan — Thu, 20 Mar 2025 12:56:03 GMT

Has the release date been moved back, by chance?

Thanks!

Re: Monitor 2024.1 missing Service Request data (number of requests, response times, etc)

NateRenn — Fri, 21 Mar 2025 15:23:07 GMT

Any update to the update release date?

Re: Monitor 2024.1 missing Service Request data (number of requests, response times, etc)

HazelRiordan — Fri, 21 Mar 2025 15:30:25 GMT

I see the patch out there today.

Re: Monitor 2024.1 missing Service Request data (number of requests, response times, etc)

NateRenn — Fri, 21 Mar 2025 21:55:54 GMT

Thanks, I just need to click on the downloads to see the correct version

Re: Monitor 2024.1 missing Service Request data (number of requests, response times, etc)

DerekLaw — Fri, 28 Mar 2025 16:35:54 GMT

Hi @LachlanWainwright,

Apologies for the late reply. I was out on vacation the last 2 weeks.

> ... I'm now looking forward to the patch to fix the values

Did the ArcGIS Monitor 2024.1.1 patch resolve your issues?

Re: Monitor 2024.1 missing Service Request data (number of requests, response times, etc)

ChaseBarnard — Fri, 28 Mar 2025 16:43:36 GMT

Yes, in fact, it did. Thanks for checking in.
Chase

Re: Monitor 2024.1 missing Service Request data (number of requests, response times, etc)

NicolasNi1977 — Tue, 15 Apr 2025 09:39:39 GMT

@DerekLaw

We have applied the fix using version 2024.1.1; however, all feature services are still displaying no data. Additionally, the ArcGIS Server Observer is also not showing any data.

Could you kindly advise on possible next steps or recommend any actions we can take to resolve this issue?

Re: Monitor 2024.1 missing Service Request data (number of requests, response times, etc)

DerekLaw — Tue, 15 Apr 2025 19:13:21 GMT

Hi @NicolasNi1977,

> ... however, all feature services are still displaying no data. Additionally, the ArcGIS Server Observer is also not showing any data.

I'm not clear on what you mean. Are you saying after upgrading to Monitor 2024.1.1, your registered feature services are no longer reporting any data? What do you mean by the "ArcGIS Server Observer is also not showing any data" - which observer? Inventory? Metrics? Can you please elaborate?

- Which release of Monitor did you upgrade from?
- Were metrics being reported for the feature services before the upgrade?
- Is this for all registered ArcGIS Server sites with Monitor, or just some of them?
- What release of ArcGIS Server is showing this behavior?
- Can you provide some screenshots or error messages?

Re: Monitor 2024.1 missing Service Request data (number of requests, response times, etc)

NicolasNi1977 — Tue, 29 Apr 2025 03:05:45 GMT

Hi @DerekLaw

- Which release of Monitor did you upgrade from? - We upgraded from ArcGIS Monitor 2023.1 to 2024.1.0 then to 2024.1.1
- Were metrics being reported for the feature services before the upgrade? - Yes
- Is this for all registered ArcGIS Server sites with Monitor, or just some of them? - We only have one ArcGIS Server Site.
- What release of ArcGIS Server is showing this behavior? - ArcGIS Enterprise 11.3, it was upgraded from 10.9.1 not long ago.
- Can you provide some screenshots or error messages? - Refer to below

Re: Monitor 2024.1 missing Service Request data (number of requests, response times, etc)

DerekLaw — Sun, 04 May 2025 22:41:24 GMT

Hi @NicolasNi1977,

Apologies for the late reply. I was working at the ERGIS 2025 conference last week in Houston, TX.

For the error message in the first screenshot, can you please login to the ArcGIS Administrator Directory for the ArcGIS Server site > then navigate to SiteRoot > usagereports

Are there any reports that start with a numerical character? If so, can you please delete them. Then restart the AM Agent service on the machine.

Hope this helps,