topic Re: No storage metrics available for my web server in ArcGIS Monitor Questions

No storage metrics available for my web server

Dan_Brumm — Tue, 10 Dec 2024 16:34:14 GMT

2016 Windows Server / Arcmonitor 2024.0.1 / ArcMonitor Agent 2024.0.2

I have one of my web server machines that I cannot get metrics for the hard drive or network to show up in Arcmonitor. I can see Memory Utilized and that is about it.

1. I unregistered the component a few times from Monitor and re-registered it. No issue

2. Checked the firewall to see if it was blocking communication

3. Status for each component in Nominal (green check mark)

4. I manually ran the observer task for each component. The history logs are empty when I look at them.

Any ideas... I am stumped!!

Re: No storage metrics available for my web server

Craig_Lunde — Tue, 10 Dec 2024 17:05:57 GMT

I had this issue and had to add the user account that we used to install the ArcGIS Monitor Agent to the Performance Monitor Users groups.

https://community.esri.com/t5/arcgis-monitor-questions/arcgis-monitor-2024-1-2-of-4-hosts-not-displaying/m-p/1552127#M2316

Re: No storage metrics available for my web server

Dan_Brumm — Tue, 10 Dec 2024 19:18:40 GMT

Its working now! I added my gMSA to the Performance Monitor group, but it didn't fix it. I uninstalled / reinstalled the agent and then configured it with a different service account and it started working. I think my original service account was the root problem, but it could have been the group as well. Thanks @Craig_Lunde