topic Re: ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal in ArcGIS Monitor Questions

ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal

Raleigh_GISGIS — Wed, 04 Sep 2024 17:22:15 GMT

At 2023.3.1, I didn't have any issues registering my Portal. However at 2024.0 I receive an Unable to Generate Token error when registering through the component discovery. I have confirm that I am using an administrator account. Note that this is an HA portal and I have attempted this with two different HA portals.

Re: ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal

GeoJosh — Wed, 04 Sep 2024 18:20:02 GMT

@Raleigh_GISGIS, what version of Portal are you using?

Re: ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal

Raleigh_GISGIS — Wed, 04 Sep 2024 18:38:50 GMT

11.1

Re: ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal

EsriEvan — Fri, 06 Sep 2024 16:24:16 GMT

Hello folks, the development team is aware of this issue and is working to include it in a 2024.0.1 patch (to be released as soon as possible). The cause has to do with how Portal chooses to redirect requests from certain hosts (IP vs FQDN vs hostname) and how those redirects are handled within the AGM Agent. Dev team is unaware of a workaround at this time.

Re: ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal

SteveMcCarthy — Thu, 12 Sep 2024 15:40:59 GMT

@EsriEvan Is this because of Enterprise 11.1 or it being HA?

Re: ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal

ChrisTaylor2 — Thu, 12 Sep 2024 18:48:38 GMT

Must be 11.1 - I'm getting the same thing for one of my Portals and we aren't HA.

Re: ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal

BrittanyBurson — Thu, 12 Sep 2024 20:50:26 GMT

Hi @EsriEvan

We're having this issue registering our 10.9.1 Portal as well. Is there a bug number we can track?

Re: ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal

RexNeville — Fri, 13 Sep 2024 02:11:34 GMT

Yes also have the same problem here with the Monitor Agent running on the portal server failing to get a token (from 10.9.1 or 11.3 portals). Probably because the token request from the Agent gets redirected to the web adaptor URL (IIS web adaptor is not on same machine as portal server). Following, waiting for bug fix. It would be really great if there was a way to edit/set the portal or server URL when registering that component as was possible in Monitor 2023.3.

Re: ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal

GeoJosh — Fri, 13 Sep 2024 14:40:44 GMT

Hi everyone,

Thank you all for your patience as we look into this. The Monitor development team has identified the cause of this issue. A fix will be included in the upcoming 2024.0.1 patch. This issue is officially recorded as BUG-000170617.

Josh

cc: @SteveMcCarthy @RexNeville @BrittanyBurson @ChrisTaylor2

Re: ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal

BrittanyBurson — Fri, 13 Sep 2024 14:53:45 GMT

Thank you @GeoJosh for the update.

As an FYI it's not possible to submit bugs or cases through Chat support under Monitor because it requires an issue category and sub category, but there are none, so you're stuck.

Re: ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal

DerekLaw — Fri, 13 Sep 2024 20:46:25 GMT

Hi @BrittanyBurson,

Sorry for the inconvenience. I've asked someone from Esri Tech Support to look into this item and respond. Thanks for your patience.

Re: ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal

JonEmch — Fri, 13 Sep 2024 21:21:16 GMT

@BrittanyBurson I am looking into this now. if you would like, please DM me your customer number and name so that I can create a case on your behalf.

Re: ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal

HarithaVendra — Wed, 18 Sep 2024 00:34:13 GMT

Hello @GeoJosh ,

The bug page says it is fixed but when I go to downloads on my.esri.com I do not see a patch. Please let me know the ETA on this patch.

Thanks,

Haritha

Re: ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal

GeoJosh — Thu, 19 Sep 2024 14:36:33 GMT

@HarithaVendra, Development work has just finished on the patch. It will be released in mid-October.

Re: ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal

PauloSantos2 — Thu, 19 Sep 2024 18:30:16 GMT

Hi @GeoJosh,

We will begin installing ArcGIS Monitor 2024.0 for Linux in a few days.

What do we need to do to get 2024.0.1?

Thank you,

Gerson.

Re: ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal

AYUSHYADAV — Thu, 17 Oct 2024 10:37:33 GMT

Hi @GeoJosh ,

I have installed the newer version 2024.0.1 in my.esri. However, I am still encountering the error "Unable to generate the token" when trying to register the portal for the ArcGIS component. For your information, my environment is a non-HA-distributed environment with all the ArcGIS components on Linux and the ArcGIS monitor server on Windows OS. I'm wondering if the issue has been resolved in version 2024.0.1.

Thanks

Ayush

Re: ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal

Justin_Greco — Thu, 17 Oct 2024 12:01:36 GMT

@AYUSHYADAV I also have Portal installed on Linux servers and get the same message, however we have another Portal on Windows that was able to be added with no issues, so I am thinking this is possibly limited to Linux portals. I have Monitor installed on a Linux server, 2024.0.1 is not available yet for Linux, but plan to install and test once it is.

Re: ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal

GeoJosh — Fri, 18 Oct 2024 14:33:55 GMT

@AYUSHYADAV,

Have you upgraded both ArcGIS Monitor Server and Agent? This may require a deeper look into your environment. Please submit a new case with Esri Technical Support.

Josh

Re: ArcGIS Monitor 2024.0 Unable to Generate Token when Registering Portal

DerekLaw — Fri, 18 Oct 2024 17:48:25 GMT

Hi @PauloSantos2,

> What do we need to do to get 2024.0.1?

FYI, the ArcGIS Monitor 2024.0.1 patch for Linux will be released on Nov 5. Sorry for the delay.

Hope this helps,