topic No Metrics available in ArcGIS Monitor after upgrade to 2024.0.0 version in ArcGIS Monitor Questions

No Metrics available in ArcGIS Monitor after upgrade to 2024.0.0 version

GisMan — Fri, 13 Sep 2024 09:38:50 GMT

Hi ArcGIS Monitor Team,

Here is my question again. I lost all of my Host Metrics except Memory Utilized (%) after upgrading to 2024.0 version. And they I try to uninstall and install from the beginning, the same error occur. Please help me how to solve this error. I follow Esri documentation every single steps.

Thanks

Re: No Metrics available in ArcGIS Monitor after upgrade to 2024.0.0 version

DerekLaw — Fri, 13 Sep 2024 20:43:21 GMT

Hi @GisMan,

Are metrics being collected for other components like the GIS Server and web services? If not, can you ensure you've applied the new ArcGIS Monitor 2024.0 license file?

We've not heard of any issue of metrics not collecting for a host after the upgrade to ArcGIS Monitor 2024.0. Please contact Esri Tech Support and open a case so they can help investigate further and double check the upgrade process worked.

Hope this helps,

Re: No Metrics available in ArcGIS Monitor after upgrade to 2024.0.0 version

TimLehn — Fri, 13 Sep 2024 21:46:10 GMT

I believe this is the same thing we saw that was resolved in when we rand database queries referenced in posy

'ArcGIS Server services missing after upgrading to 2024.0'

Re: No Metrics available in ArcGIS Monitor after upgrade to 2024.0.0 version

DerekLaw — Fri, 13 Sep 2024 23:07:34 GMT

Hi @TimLehn,

Maybe, but a host is not a child component. In the thread you mentioned,

https://community.esri.com/t5/arcgis-monitor-questions/arcgis-server-services-missing-after-upgrading-to/m-p/1528809

In the solution provided, it indicates this happens to child components. So I am unsure. Hence why it would be beneficial to open a case with Esri Tech Support.

Hope this helps,

Re: No Metrics available in ArcGIS Monitor after upgrade to 2024.0.0 version

AndrewSakowicz — Sat, 14 Sep 2024 06:07:36 GMT

@GisMan , please check if user that is running agent is a member of Performance Monitor Users groups. If not, add to this group.

The new local agent simplifies the following 2023 requirement; however, it still needs to be a member of the above group. We'll update 2024 doc to clarify it.

The user account that you use to register the Windows host must be part of the ~~Remote Management Users~~ and Performance Monitor Users groups

Re: No Metrics available in ArcGIS Monitor after upgrade to 2024.0.0 version

GisMan — Sat, 14 Sep 2024 10:19:20 GMT

Hi @DerekLaw

Please my attach photo for the license validation and infrastructure status generated by the system. My monitor work correctly in version 2023.0.2024.0 version2024.0 versionlicense2023.0 version

Re: No Metrics available in ArcGIS Monitor after upgrade to 2024.0.0 version

DerekLaw — Sun, 15 Sep 2024 21:53:44 GMT

Hi @GisMan,

Thanks for confirming that it's not an invalid license issue for Monitor 2024.0. I would follow the check provided by @AndrewSakowicz in this thread (posted on Friday) and if that is not the issue, then please contact Esri Tech Support so they can help investigate further.

Re: No Metrics available in ArcGIS Monitor after upgrade to 2024.0.0 version

DavidColey — Mon, 16 Sep 2024 14:20:46 GMT

Hi @AndrewSakowicz - if the domain account running the agent for 2024 no longer needs to belong to the Remote Management Users group, does this section:

https://doc.arcgis.com/en/monitor/2023.3/get-started/windows/enable-permissions-for-wmi-cimv2.htm

still apply?

Re: No Metrics available in ArcGIS Monitor after upgrade to 2024.0.0 version

GisMan — Wed, 18 Sep 2024 02:53:43 GMT

Hi @AndrewSakowicz

Thanks for the guideline. Now my monitor work correctly after adding the Performance Monitor Users Group.

Re: No Metrics available in ArcGIS Monitor after upgrade to 2024.0.0 version

B_Franey — Wed, 16 Oct 2024 17:39:04 GMT

Hi ArcGIS Monitor Team,

We have upgraded to ArcGIS Monitor 2024.0.1 and we are experiencing a similar result where certain metrics are not being collected. For Windows host machines, we are getting Memory Utilized, however we are not getting CPU%.

We have added the user account to the Performance Monitor Users group.

However, we are still not capturing CPU% or storage metrics from the host machines.

Are there any additional or follow-up steps for us to take to troubleshoot?

Thanks,

Bryan

Re: No Metrics available in ArcGIS Monitor after upgrade to 2024.0.0 version

AndrewSakowicz — Wed, 16 Oct 2024 18:12:38 GMT

Manually rebuild performance counters - Windows Server | Microsoft Learn

Re: No Metrics available in ArcGIS Monitor after upgrade to 2024.0.0 version

B_Franey — Wed, 23 Oct 2024 16:04:10 GMT

Any feedback from the Community?

Re: No Metrics available in ArcGIS Monitor after upgrade to 2024.0.0 version

ErikLash_HiCo — Fri, 22 Aug 2025 21:12:31 GMT

Encountered this issue after upgrading to 2025.0.1. Performance counter maintenance having no effect. Will be logging a tech support case for it.