topic Re: Problem Getting Labels to Stay on Components -- 2023.2 in ArcGIS Monitor Questions

Problem Getting Labels to Stay on Components -- 2023.2

SteveMcCarthy — Mon, 21 Aug 2023 16:40:17 GMT

I have to split up my various environments (Dev, Test & Prod) because my collections are too big. So I split each environment into sub categories (Dev Portal, Dev Hosted, Dev Special Hosted and Dev Other) When adding labels to Components the labels are just disappearing. I'm currently using 2023.2.

Re: Problem Getting Labels to Stay on Components -- 2023.2

GeoJosh — Mon, 21 Aug 2023 16:45:09 GMT

Hi Steve, are you accessing ArcGIS Monitor via remote desktop connection?

Re: Problem Getting Labels to Stay on Components -- 2023.2

SteveMcCarthy — Mon, 21 Aug 2023 16:49:40 GMT

No, just using the URL:https://tuld!@#$%.williams.com:30443/arcgis/monitor/signin/.

Re: Problem Getting Labels to Stay on Components -- 2023.2

GeoJosh — Fri, 25 Aug 2023 12:45:02 GMT

Steve, can you submit a support case on this? I think this will require a deeper look than what I can provide over the forums.

Josh

Re: Problem Getting Labels to Stay on Components -- 2023.2

LanceKirby2 — Fri, 12 Apr 2024 13:58:20 GMT

@SteveMcCarthy @GeoJosh Any update to this? Having the same issue at 2023.2.

Re: Problem Getting Labels to Stay on Components -- 2023.2

GeoJosh — Tue, 16 Apr 2024 14:48:40 GMT

@LanceKirby2,

Are labels disappearing on all component types or only service components? There is a known issue (documented here) where service components are intermittently recreated which results in labels being unassigned. This issue is fixed in 2024.0.

If you have noticed labels disappearing on components other than service components, please submit a support ticket for a deeper triage.

Josh

Re: Problem Getting Labels to Stay on Components -- 2023.2

LanceKirby2 — Tue, 16 Apr 2024 17:10:03 GMT

Thanks @GeoJosh. It is only on service components.