topic Re: Roll back install from 2023.3 to 2023.2 due to database conneciton issues in ArcGIS Monitor Questions

Roll back install from 2023.3 to 2023.2 due to database conneciton issues

s1234678 — Wed, 07 Feb 2024 01:51:24 GMT

I want to roll back ArcGIS monitor install to the previous version, is there any documentation for that and how to back up the metrics?

Re: Roll back install from 2023.3 to 2023.2 due to database conneciton issues

RanaDas — Wed, 07 Feb 2024 06:05:01 GMT

Hi @s1234678

You can refer this URL for backup and restore

https://doc.arcgis.com/en/monitor/latest/administration/windows/back-up-and-restore-your-deployment.htm#:~:text=Copy%20the%20backup%20of%20the,to%20the%20configuration%20store%20directory.

Regards,

Rana

Re: Roll back install from 2023.3 to 2023.2 due to database conneciton issues

GeoJosh — Wed, 07 Feb 2024 16:17:46 GMT

Hi @s1234678,

Rolling back to a previous version of ArcGIS Monitor is not supported because the database schema changes cannot be rolled back cleanly. I'm happy to help you troubleshoot the database connection issues you mentioned if you'd like to provide more details.

Josh

Re: Roll back install from 2023.3 to 2023.2 due to database conneciton issues

s1234678 — Thu, 08 Feb 2024 01:35:04 GMT

Okay, when I did the upgrade from 2023.2 to 2023.3 I got an error message saying "ArcGIS Monitor Database not connected". I have uninstalled .3 now, should I delete everything and start from scratch?

Re: Roll back install from 2023.3 to 2023.2 due to database conneciton issues

Pat_Gallagher — Thu, 08 Feb 2024 14:59:08 GMT

I had the same issue and installed 2023.2 and was able to connect back to the database. There is a new update 2023.3.1 that fixes the database connection issue. It may be better to try installing the new update instead of going back to 2023.2.

Re: Roll back install from 2023.3 to 2023.2 due to database conneciton issues

GeoJosh — Fri, 09 Feb 2024 15:47:34 GMT

Hi @s1234678,

As long as the ArcGIS Monitor configuration store is still in place, you should be able to install ArcGIS Monitor 2023.3.1 which I think will resolve this issue, as @Pat_Gallagher pointed out.

Assuming you are on Windows, the configuration is located in this location: C:\Users\<serviceAccount>\AppData\Local\ESRI\ArcGISMonitor. Where, serviceAccount is the Windows service used to run the ArcGIS Monitor service.

Josh