topic Re: Collection Status in ArcGIS Monitor Questions

Collection Status

BFraney — Thu, 29 Jun 2023 20:20:51 GMT

Should clicking the Collection status load a dialog or launch to another screen? It looks as though something is about to happen, however it just hangs.

Re: Collection Status

DerekLaw — Fri, 30 Jun 2023 15:41:05 GMT

Hi @BFraney,

Clicking the Collection status icon should display a pop-up that shows alerts for the collection. Something like this:

Perhaps try re-loading the ArcGIS Monitor web app in your browser? Maybe clear the browser cache to help resolve the behavior you're seeing?

Hope this helps,

Re: Collection Status

René_Ténière — Fri, 30 Jun 2023 15:52:04 GMT

I have confirmed the same issue is happening on my server as well. Cleared cache and started in inPrivate window:

Re: Collection Status

René_Ténière — Fri, 30 Jun 2023 15:55:36 GMT

I am going to log another bug with Esri Canada on this. Also having issues with Apply Labels whereby selecting multiple items and clicking Apply Labels and selecting a label causes the website to freeze up.

Re: Collection Status

DerekLaw — Fri, 30 Jun 2023 20:35:35 GMT

Hi @BFraney and @René_Ténière,

Are you guys accessing ArcGIS Monitor web app via remote desktop?

I ask, because of the info that @René_Ténière provided in his 2nd post. In ArcGIS Monitor 2023.0, we had a bug where batch labeling was not working when accessing ArcGIS Monitor web app via remote desktop. This bug was fixed in Monitor 2023.1.

I'm wondering if the behavior you're both seeing with the empty pop-up might be caused by the same reason. Could you please check if you observe the same behavior, but not access ArcGIS Monitor web app via remote desktop? TIA.

Hope this helps,

Re: Collection Status

ChrisWoodward — Fri, 30 Jun 2023 21:31:18 GMT

Thanks @DerekLaw, I was experiencing the same freezing behavior (v2023.1) when applying labels to components when in an RDP session but when I tried on a local browser, they worked fine. Much appreciated!

Re: Collection Status

René_Ténière — Tue, 04 Jul 2023 11:52:13 GMT

@DerekLaw Am I the only one who experiences issues within and outside RDP sessions? 😕 I tried again to verify that I hadn't only tested within RDP and used MS Edge on my laptop to check all issues I mentioned above. I still get the errors...

Re: Collection Status

DerekLaw — Wed, 05 Jul 2023 13:16:32 GMT

Hi @René_Ténière,

> Am I the only one who experiences issues within and outside RDP sessions?

I'm sorry to hear you're still encountering issues. Please work with Esri Canada Tech Support to examine your system environment, maybe there's some unusual system setting that's causing the issue(s)? Hopefully they can help identify something.

> ... and used MS Edge on my laptop

Do you observe the same behavior with Chrome or FireFox web browsers? I'm just curious.

Hope this helps,

Re: Collection Status

René_Ténière — Wed, 05 Jul 2023 16:26:35 GMT

Hi @DerekLaw, yes I observe the same behavior no matter which browser I use...

Re: Collection Status

MBReither — Thu, 10 Aug 2023 18:40:50 GMT

I experienced the same issue and opened a case with Esri Support. Esri Support says this is an issue with the Esri Calcite components and will be addressed in a future ArcGIS Monitor 2023.3 release. In an attempt to fix the issue, I used the new AGM 2023.2 "data retention policy" functionality to lower my data retention from the default 180 days to 14 days. The next day, after making this change, the Collection status "pop up" issue was resolved - the pop-up was showing alerts again instead of nothing. I don't know if lowering the data retention policy fixed the issue or if it was just a coincidence the STATUS pop-up started working again - just reporting what I saw.

Re: Collection Status

René_Ténière — Fri, 11 Aug 2023 11:28:45 GMT

Thanks for the info. I will forward your comment to esri Canada. Did this resolve the issue through RDP or were you having issues on your personal computer while accessing AGM?

Re: Collection Status

MBReither — Fri, 11 Aug 2023 14:04:57 GMT

I was not using RDP. Just connecting a web browser on my desktop directly to the AGM server via HTTPS. The problem resolved itself the day after I lowered the Data Retention Policy. I can't say for certain that taking this action solved the problem. If the problem happens again I will take the same action (lower the Data Retention Policy) and see if the problem resolves again.

Re: Collection Status

René_Ténière — Fri, 11 Aug 2023 14:26:04 GMT

Ok. Good to know you are having the same issues as myself... I will try and repeat your steps once I install 2023.2. Were you running 2023.1 and upgraded to 2023.2 or is this a fresh install?

Re: Collection Status

René_Ténière — Fri, 11 Aug 2023 16:38:00 GMT

I tested with an upgrade from 2023.1 to 2023.2 and then set the retention policy to 14 days. I then stopped and started the AGM service. Checked the collection status and I still get the display issue. Looks like that may have been a coincidence. Did you install/uninstall anything on your personal computer that may explain the issue going away?