topic Re: Alert emails have no names in ArcGIS Monitor Questions

Alert emails have no names

EricAnderson_DHS — Thu, 20 Jul 2023 12:12:49 GMT

We are seeing the following when an alert email is triggered (e.g. Portal Index):

What is the name "N/A"? Where does it pull this Name value from? Unfortunately these alerts are pretty unhelpful in current state if it doesn't list out what the alert source was and which resource/components were affected.

Re: Alert emails have no names

EricAnderson_DHS — Thu, 20 Jul 2023 20:05:22 GMT

Hey @DerekLaw any insights on this? This is unfortunately something that is blocking us from truly deploying Monitor to DHS' production system. Thanks!

Re: Alert emails have no names

DerekLaw — Sat, 22 Jul 2023 02:13:59 GMT

Hi @EricAnderson_DHS,

Unfortunately, I don't have any helpful info to share. We realize that there are some limitations with the alerting info and are actively working to improve them in future ArcGIS Monitor updates. Sorry.

If you have some enhancement ideas, please let us know.

Re: Alert emails have no names

EricAnderson_DHS — Mon, 24 Jul 2023 12:21:54 GMT

Hey @DerekLaw , thanks for the reply. So you don't know where it's pullign the Name value from at all? The previous versions of Monitor would at least state in the notification email what triggered it (e.g. high CPU on Machine X, Portal federation validation has failed, etc.). So these notificaiton emails in 2023.1 won't be able to provide any information about what actually triggered the alert?

Re: Alert emails have no names

EricAnderson_DHS — Wed, 26 Jul 2023 03:02:09 GMT

Hey @GeoJosh , are you able to assist with this one? Any insight on where the notification emails pull the "Name" value from?

Re: Alert emails have no names

GeoJosh — Fri, 28 Jul 2023 13:59:16 GMT

Hi Eric,

"Name" is inherited from the name property of the resource that triggered the alert. Alert resources do not have a name property, which is why "NA" is shown. If you were to set up a custom alert on a component, collection, etc., "Name" would show the name of that resource.

Re: Alert emails have no names

EricAnderson_DHS — Mon, 31 Jul 2023 15:22:33 GMT

Hi @GeoJosh - how do you set up an alert on a component? I do not see that as an option in the Settings of our Portal component.

Really, all we're trying to do is get an email alert that's clear on what the issue is (Portal federation failing, CPU is beyond the designated threshold). What is the best way you recommend to do that?

Re: Alert emails have no names

EricAnderson_DHS — Fri, 11 Aug 2023 17:07:09 GMT

Hi @GeoJosh - just following up again on this post. Can you please elaborate on how to set up an alert on a component directly? The example I provided was an alert set up on a Collection that only contained 1 component, but as you can see, the Name value is not being passed.

Re: Alert emails have no names

AlbertoOrdoñez_García — Mon, 18 Nov 2024 08:57:14 GMT

Hi @GeoJosh and @DerekLaw, is there any update on this? We are reproducing the same issue at 2024.0.1 version. Thank you.

Re: Alert emails have no names

DerekLaw — Mon, 18 Nov 2024 18:15:52 GMT

Hi @AlbertoOrdoñez_García,

We are working on improving the email notification user experience for the next ArcGIS Monitor 2024.1 release.

Thanks for your patience.