topic Re: New-CimSession : WinRM cannot process the request. The following error with errorcode 0x80090311 occurred while using in ArcGIS Monitor Questions

New-CimSession : WinRM cannot process the request. The following error with errorcode 0x80090311 occurred while using

naveenbesri — Thu, 13 Jul 2023 21:14:52 GMT

Hi,

In Monitoring tab when I try to register a windows component, I am facing the below issue.

Re: New-CimSession : WinRM cannot process the request. The following error with errorcode 0x80090311 occurred while using

ReeseFacendini — Fri, 14 Jul 2023 14:43:11 GMT

For the address, are you using an IP address or the full domain name of the machine (machine1.domain.com)?

Re: New-CimSession : WinRM cannot process the request. The following error with errorcode 0x80090311 occurred while using

GeoJosh — Mon, 17 Jul 2023 12:14:20 GMT

Hi there, are you specifying a user that is local to the target machine or a domain user?

Re: New-CimSession : WinRM cannot process the request. The following error with errorcode 0x80090311 occurred while using

naveenbesri — Mon, 17 Jul 2023 13:46:45 GMT

Hi @ReeseFacendini , I am using full domain name while registering it.

Re: New-CimSession : WinRM cannot process the request. The following error with errorcode 0x80090311 occurred while using

AlexBakhtin — Tue, 18 Jul 2023 16:14:36 GMT

We also ran into this issue while working on registering a Windows host that was not domain joined and tried using a local administrator account via the FQDN. We worked around this by installing the Monitor Agent on the machine and using that agent to register the problematic host. If there is a better way to resolve this we would also benefit from that.

Thanks!

Re: New-CimSession : WinRM cannot process the request. The following error with errorcode 0x80090311 occurred while using

GeoJosh — Wed, 19 Jul 2023 12:47:15 GMT

Hi @AlexBakhtin and @naveenbesri,

During registration, can you please try putting the address of the Windows host before the username like in the screenshot below? Let me know if this makes a difference.

Thanks,

Josh

Re: New-CimSession : WinRM cannot process the request. The following error with errorcode 0x80090311 occurred while using

AlexBakhtin — Wed, 19 Jul 2023 13:30:52 GMT

We get the same WinRM error as before, looks like it is slightly different than the topic's error though:

We also see these errors show up in Administration --> Logs. Not sure if it is related to us trying to register this component or not related at all:

Re: New-CimSession : WinRM cannot process the request. The following error with errorcode 0x80090311 occurred while using

GeoJosh — Wed, 19 Jul 2023 14:59:36 GMT

Thanks for testing that, Alex. Can you open a case with support regarding this issue? I think this will require a closer look than what I can provide over this forum.

Re: New-CimSession : WinRM cannot process the request. The following error with errorcode 0x80090311 occurred while using

naveenbesri — Mon, 24 Jul 2023 21:06:23 GMT

Hi @GeoJosh @ReeseFacendini opened case with esri support team. I think we need wait for a updated version of Monitor. below is the information.

Issue:

Got error when trying to register a windows component in ArcGIS Monitor
Initial error message: New-CimSession: WinRM cannot process the request. The following error with errorcode 0x80090311 occurred while using...
New error message: NewCIMSession - Access Denied.
ArcGIS Monitor 2023.1

Resolution:

Followed https://doc.arcgis.com/en/monitor/latest/get-started/windows/register-windows-hosts.htm
Finished https://doc.arcgis.com/en/monitor/latest/get-started/windows/enable-permissions-for-wmi-cimv2.htm
New error message: NewCIMSession - Access Denied.
Researched and found it could be related to a defect
Confirmed there were two Asterisk (*) in the password
BUG-000158002: Unable to register a Windows host with ArcGIS Monitor 2023 when the account password contains special characters.
It's okay to use the local ArcGIS Monitor Agent as a workaround for this defect. However, a workaround may or may not be effective for your environment. If we cannot find a workaround at the moment, we would need to wait for the defect to be addressed.

Thanks,

Naveen

Re: New-CimSession : WinRM cannot process the request. The following error with errorcode 0x80090311 occurred while using

AlexBakhtin — Fri, 28 Jul 2023 13:26:12 GMT

I believe we also have a special character in our account password (!) so that makes sense. Thank you for the information! We did end up using the local monitor agent as our work around in this instance.