topic Re: ArcGIS Monitor Notification Email in ArcGIS Monitor Questions

ArcGIS Monitor Notification Email

SteveMcCarthy — Thu, 23 Mar 2023 14:50:12 GMT

Where would you go to update name field so it shows the Name associated with the ID? Is it possible to change what attributes are in the notification?

Re: ArcGIS Monitor Notification Email

DerekLaw — Thu, 23 Mar 2023 16:40:02 GMT

Hi @SteveMcCarthy,

> Is it possible to change what attributes are in the notification?

Currently, it is not possibe to customize emails sent from notifications. However, we do have the enhancement of being able to "customize notification emails" on the ArcGIS Monitor Dev roadmap. We are working on enabling this in a future release.

Hope this helps,

Re: ArcGIS Monitor Notification Email

WhereMatters — Mon, 10 Apr 2023 14:08:28 GMT

This is a must-have feature for Monitor 2023. Currently, email notifications are not useful at all. Why do you have to click a link to see the alert? The email notifications at 10.8.1 were so much better, they told you at a glance, exactly what was the alert all about.

Re: ArcGIS Monitor Notification Email

René_Ténière — Fri, 28 Apr 2023 12:45:27 GMT

I take it the ID refers to the actively running metric? For instance the email sends as ID: 2, which in the list is labeled as Name: Process CPU Utilized - postgres.exe (%). It would be excellent if instead of NA in the email Name field it could insert the label Name of the metric...

Re: ArcGIS Monitor Notification Email

arahman_mdmajid — Mon, 29 May 2023 08:02:24 GMT

@DerekLaw

We recently upgraded to 2023.1 version and the notification still does not show the name and appears as NA

Kindly look into it as its very critical to respond to production components and compared to test/dev components based on the email we receive.

Re: ArcGIS Monitor Notification Email

Amanda__Huber — Fri, 30 Jun 2023 15:32:15 GMT

We'd like to add to this request as well. We're happy to see the LINK take us directly to the issue (yay this is an improvement from the old monitor era) but overall this email is not a useful for administrators.

ID numbers and Name as NA is not helpful. Please consider implementing this update sooner than later.

thank you,

Amanda Huber

Re: ArcGIS Monitor Notification Email

René_Ténière — Fri, 30 Jun 2023 15:40:55 GMT

We have been fighting this battle for a while now... Here was my suggestion:

Here is an overview of the issue, possible fix, and comments from users:

The enhancement request for “provide the ability to customize emails sent from notifications” doesn’t correspond with the problem with 2023.1. The emails sent by 10.8 included useful information without any customization on our part. We expected to have such basic functionality working in the new version. We imagine “customization of emails” to include things like setting letterheads, fonts, etc. In other words a complicated request that isn’t high priority. That’s not needed by us if the functionality from 10.8 could be revived.

---------------------------------------------------------------------------------------------------------------------------------

Yes, it appears to be either a mistake, an oversight or something they figure to fix down the road.

At the moment, 2023 isn’t usable in my opinion.

I’m beginning to wonder if one of the third party alternatives isn’t cheaper and better

The 10.8.1 Monitor notifications included:

Level	Name	Type	Counter	Value	Rule	Validation Value	Last Updated	Notes
Info	monitor.server.ca	SYSTEM	Disk % Idle ( E )	1.00	<	10	Jun 27 2023 23:01:19	Disk is busy

The 2023.x notification contains the following information:

The Email Subject Line – Collection Name

The following table is included in the email whereby NAME field references the Metric Name, only it says NA but as seen in the screenshot below it should state Request Response Time Max (s). STATUS field indicates the alert threshold, which was Warning, however, the ALERT RULE and ALERT VALUE should be listed as AVG >= and 3 s respectively.

ID	NAME	STATUS	URL
26	NA	Warning	LINK

At a minimum the new notification table with the existing information available (ID is useless and could be dropped) should be:

ID	COLLECTION NAME	METRIC NAME	STATUS	ALERT RULE	ALERT VALUE	URL
26	SERVERNAME: ArcGIS Server	Request Response Time Max (s)	Warning	AVG >=	3 s	LINK

As you can see, the notification email collects the information from the collection metrics whereby alerting is set to on:

Re: ArcGIS Monitor Notification Email

Amanda__Huber — Fri, 30 Jun 2023 16:20:21 GMT

To add to this, I did more testing with the webhook functionality and it also is just as limited. This is disappointing. Here's a sample from the call (below) nothing shows the Server Name or Metric Name/Error Name only the code (similar to the emails):

info
id
1
name
Enterprise Server Infrastructure Notification
monitor_url
https://APP-G~~........~~/arcgis
version
2023.1.0
sent_at
1688140812194
trace_id
f74~~xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx~~
events
1
operation
update
resource
alerts
occurred_at
1688140810386
attributes
id
454
created_at
2023-06-30T15:55:10.669325+00:00
opened_at
2023-06-30T15:51:33+00:00
closed_at
2023-06-30T15:56:33+00:00
metric_id
41
observer_id
5
component_id
77
state
resolved
status
2
aggregation
avg
operator
>=
samples
3
info_threshold

warning_threshold
3
critical_threshold
6
querystring

Here is the actual error on our server and server name:

@DerekLaw is there any timeline for when this will be resolved/implemented?

Thanks

Re: ArcGIS Monitor Notification Email

DerekLaw — Wed, 05 Jul 2023 17:44:56 GMT

Hi @Amanda__Huber,

> ... is there any timeline for when this will be resolved/implemented?

Sorry, I don't have an estimate of when this will be implemented.

Re: ArcGIS Monitor Notification Email

Galada_321 — Wed, 19 Jul 2023 17:58:30 GMT

@DerekLaw Is aforementioned issue resolved in ArcGIS Monintor 2023.2?

Re: ArcGIS Monitor Notification Email

DerekLaw — Thu, 20 Jul 2023 16:28:24 GMT

Hi @Galada_321,

No, there are no changes to email notifications in the forthcoming Monitor 2023.2 release. The 2023.2 release will be a minor update with a focus on database partitioning.

Hope this helps,

Re: ArcGIS Monitor Notification Email

LisaDong — Mon, 02 Oct 2023 15:41:26 GMT

Heads up everyone,

For your reference, here are the two enhancements that helps with this behavior:

ENH-000159627 : For email notifications in ArcGIS Monitor 2023, provide equivalent functionality to ArcGIS Monitor 10.8.1.
- Status: In Product Plan
- In ArcGIS Monitor 2023.x, the client is asking for Metric Name to be populated instead of NA, along with STATUS, ALERT RULE and ALERT VALUE information in email notifications to restore equivalency with ArcGIS Monitor 10.8.1.
ENH-000153088 : Ability to create a summary email template within ArcGIS Monitor.
- Status: In Product Plan
- Request to receive periodic summary of issues via email templates.

Re: ArcGIS Monitor Notification Email

JackHardwick4 — Wed, 24 Apr 2024 15:14:54 GMT

Our organization was also a little bummed with the limited email notification functionality. In the meantime, I thought I'd share a tiny workaround to this for everyone else.

The notification name is included as the email subject line, so I've created around 5 different notifications so far with different names so I can tell at a glance in my inbox what has happened.

In my email, I see the following:

100% not ideal but at least I can at a glance know what the alert is for. Probably only good for smaller deployments like mine, unless you're okay with managing a bunch of these notifications. Hopefully we see this functionality fleshed out a bit in future updates. I'll probably keep doing it this way in the meantime..

Re: ArcGIS Monitor Notification Email

TimoT — Thu, 13 Jun 2024 13:00:23 GMT

I'm still very keen on ENH-000159627. I was hoping it being in product plan for over a year would have some further news by now.

How is everyone else managing their email alert notifications?

Have you just accepted that the name is NA? Or have you created dozens of custom notifications for each metric or component instead of using collections?

Timo

Re: ArcGIS Monitor Notification Email

TimLehn — Fri, 24 Jan 2025 21:46:05 GMT

I agree with most here that this needs to be addressed. Notification are pretty much useless unless you set up a notification for every alert possibility. For me minimum is name, but really feel it should be configurable for name, State, opened at, Closed at, duration, Type, Subtype, and description. Comments might also be helpful but i could see where that might be out of scope.

Re: ArcGIS Monitor Notification Email

DerekLaw — Fri, 31 Jan 2025 06:58:06 GMT

All,

FYI, there are some enhancements to email notifications in the ArcGIS Monitor 2024.1 release. Please see the What's New in ArcGIS Monitor 2024.1 release blog.

Hope this helps,

Re: ArcGIS Monitor Notification Email

SteveMcCarthy — Fri, 31 Jan 2025 13:55:24 GMT

All of these enhancement look very helpful:

ArcGIS Monitor can register and collect metrics on the ArcGIS Data Store (relational)
Export/import of analysis views
New Table and Rich text elements in analysis views
New Check-Service user configured observer
Improved email notifications
Support for the ArcGIS Web Adaptor (available with ArcGIS Enterprise 11.4)

Re: ArcGIS Monitor Notification Email

Amanda__Huber — Fri, 31 Jan 2025 14:58:07 GMT

This is incredible! Thanks so much @DerekLaw and team for implementing this.

We're very excited to test it out.

Best,

Amanda