topic Basemap and layers not showing in ArcGIS Maps SDK for Unity Questions

Basemap and layers not showing

RobertEkroll — Mon, 15 Dec 2025 17:09:09 GMT

When I configure a scene in Unity using the ArcGIS Maps SDK for Unity, none on the services I add show.
I have configured a token, and I am able to choose a basemap (they are colored in the Map Creator). But none of the basemaps I select show at all. The only thing that happens is when viewing the scene (that is empty) the CPU is going up to 20-30% and staying there.

My setup is Windows 11, the 2025 2H release.
I have tried to use Unity 2022.3.62 and in 6000.3 (6.3). Both is LTS versions.

In Unity 6.3 I tried both the 2.1 and 2.2 versions of ArcGIS Maps SDK for Unity.

I am not sure what to check, or what to try, next. Hope someone have some ideas or clues about what is happening.

Re: Basemap and layers not showing

and1 — Mon, 15 Dec 2025 18:03:52 GMT

Hi @RobertEkroll , since the basemap gallery are colored, that means at least we know API key is working correctly. How was your ArcGIS camera configured?

Re: Basemap and layers not showing

RobertEkroll — Mon, 15 Dec 2025 19:03:41 GMT

The ArcGIS camera was configured according to the tutorial Display a map (UI) | ArcGIS Maps SDK for Unity | Esri Developer

Re: Basemap and layers not showing

and1 — Mon, 15 Dec 2025 19:09:02 GMT

Thanks for showing the screenshot. The camera values looked correct. Could you also show another screenshot of the inspector window with ArcGISCamera game object being selected?

Re: Basemap and layers not showing

RobertEkroll — Mon, 15 Dec 2025 21:54:58 GMT

The ArcGISCamera in Inspector below. But I think that is OK - see text below image

Using Unity 2022.3.62 and SDK 2.2.0 - I also tried to create a new API token (I use the "new" developer portal - Location Platform). No luck, but I then tried to create an OAuth2 login, and when using the 2 hour temporary token, the selected basemap showed.

The API key have more privileges than the OAuth2. I have no layers except for basemap.

Do the API key need some special config?

Re: Basemap and layers not showing

and1 — Mon, 15 Dec 2025 23:56:44 GMT

Could you check if the basemap service is on when you created an API key? It should be enabled by default though.

https://developers.arcgis.com/documentation/security-and-authentication/api-key-authentication/tutorials/create-an-api-key/

Re: Basemap and layers not showing

RobertEkroll — Tue, 16 Dec 2025 16:23:53 GMT

All services are enabled

Re: Basemap and layers not showing

and1 — Tue, 16 Dec 2025 22:44:27 GMT

If that's enabled, at least the basemap should be displayed. Could you go to Edit > Project Settings, in the ArcGIS Maps SDK tab, and enter your API key? Then check and see if you can load these sample scenes from Assets/Samples/ArcGIS Maps SDK for Unity/2.2/Sample Content/Scenes/ComponentGlobal.unity ? If you are able to load the sample scenes, then we at least know your API key should be working.

Re: Basemap and layers not showing

RobertEkroll — Tue, 16 Dec 2025 23:35:01 GMT

I tried the API.unity.

In the Map creator the basemaps have color.

When clicking the different basemaps, I get the following error:

ArcGISViewState changed to : NoViewport, Error (Invalid API key.)
Additional info: The API key '*ESJMp' is invalid, expired, or does not have access to the resource 'https://basemapstyles-api.arcgis.com/arcgis/rest/services/styles/v2/webmaps/arcgis/charted-territory'.

So, how can I fix that access?

Re: Basemap and layers not showing

and1 — Thu, 18 Dec 2025 18:36:41 GMT

Thanks for sending that error message. I'll get back to you soon.