topic Re: Custom vector tile style basemap no longer appearing in extension as selectable basemap in ArcGIS Maps for Adobe Creative Cloud Questions

Custom vector tile style basemap no longer appearing in extension as selectable basemap

SBushey_Dewberry — Tue, 14 Nov 2023 15:59:28 GMT

Hello, I have made a custom basemap using the Vector Tile Style Editor, and it's saved in my organization's content library and labelled as a vector tile basemap. In all previous versions of ArcGIS Maps for Adobe CC before the latest 3.6.0, it appeared as a selectable basemap in the bottom basemap layer. I can workaround this by just de-syncing the default basemap and adding the custom basemap as a feature layer, but it used to be an option among the default basemaps. This is adding a wrinkle in training and is counterintuitive for designers using the tool. Is there something I should check on my end to fix this? Or have other users experienced their custom basemaps not appearing in ArcGIS Maps for Adobe CC? Thanks.

Re: Custom vector tile style basemap no longer appearing in extension as selectable basemap

Anna_Breton — Tue, 14 Nov 2023 18:26:10 GMT

Hi @SBushey_Dewberry,

I'm curious if you could share a bit more info with us. Are you on an Enterprise account? Were your custom vector style basemaps defined in your basemap gallery? Here is some documentation regarding setting your basemap gallery

https://doc.arcgis.com/en/arcgis-online/administer/configure-map.htm#ESRI_SECTION1_17B291E2795F4FCEA047F466E57989A8

If that doesn't sound like a familiar workflow, we'd love to know more about your workflow prior to 3.6.

-Anna

Re: Custom vector tile style basemap no longer appearing in extension as selectable basemap

SBushey_Dewberry — Tue, 14 Nov 2023 19:24:45 GMT

Thanks, Anna. I am on an Enterprise account. I checked with my team, and they have all previously accessed it manually through Add Layers and from My Organization. I guess that I was the only one with access in the basemap gallery previously, but I didn't update any labels for the Vector Tile Style basemap on the AGOL backend, either. More confusing for me as I was troubleshooting, I had a basemap hosted on my individual account since it came from the Vector Tile Style Editor, and I noticed in our admin account that there was a separate file that was a Web Map serving as a basemap with no categorization added, so I had assumed that was the basemap file I was accessing. I've forwarded the documentation you provided to our admin. Thanks!

Re: Custom vector tile style basemap no longer appearing in extension as selectable basemap

SBushey_Dewberry — Wed, 15 Nov 2023 20:58:43 GMT

Just following up that this was resolved on the admin side - thanks for your help, Anna!