topic ArcMap CC 2.0.1 is incompatible with Illustrator 24.2 in ArcGIS Maps for Adobe Creative Cloud Questions

ArcMap CC 2.0.1 is incompatible with Illustrator 24.2

EleanaTuley — Thu, 18 Jun 2020 12:17:23 GMT

I updated both ArcMap CC to 2.0.1 and Illustrator 24.2 and the mapboard was frozen (grayed out). I couldn't choose a location to create a map. However, ArcMap CC 2.0.1 does work with Illustrator 24.1.3. Is anybody else having this issue?

Re: ArcMap CC 2.0.1 is incompatible with Illustrator 24.2

MadhuraPhaterpekar — Thu, 18 Jun 2020 16:00:18 GMT

Hi Eleana, I see 2.0.1 working well at my end with Illustrator 24.2. I have a windows machine that I just tested this on. If you have not already tried this, could you please uninstall the extension from your OS and reinstall again by downloading it from our website? If you continue to see issues we can open up a support ticket to look into this further.

Re: ArcMap CC 2.0.1 is incompatible with Illustrator 24.2

EleanaTuley — Thu, 18 Jun 2020 16:54:23 GMT

Your advise worked. I simply uninstalled and reinstalled and arcmap worked for me! By the way does Esri offer webinars on ArcMap for CC? I would like to be notified of future webinars to be apart of them if they do.

Re: ArcMap CC 2.0.1 is incompatible with Illustrator 24.2

MadhuraPhaterpekar — Thu, 18 Jun 2020 17:28:56 GMT

Thanks for the quick feedback Eleana! Glad it worked! We did a webinar a few days ago (See recording).

Regarding future events - our team posts event notification to many communities including this Maps for Adobe geonet community. If you are not already doing it, I suggest follow this community to keep up with announcements and notifications. Other places we frequently post to are listed below, you are welcome to use one of these as well.

Facebook: https://www.facebook.com/MapsforAdobe/

Twitter: https://twitter.com/mapsforadobe

Instagram: https://www.instagram.com/mapsforadobe/

Our complete YouTube Playlist is also available here.

Hope this helps!

Thanks again

-Madhura