topic Re: Adobe Illustrator 2023 (v. 27.0.1) Support? in ArcGIS Maps for Adobe Creative Cloud Questions

Adobe Illustrator 2023 (v. 27.0.1) Support?

vshelley — Tue, 22 Nov 2022 06:33:22 GMT

Wondering if this new Illustrator update is good to download and compatible with the plug-in, or will 3.3 only work with 27.0?

Re: Adobe Illustrator 2023 (v. 27.0.1) Support?

Xingdong_Zhang — Tue, 22 Nov 2022 17:35:04 GMT

Hello vshelleym,
Illustrator v27.0.1 is supported by Maps for Adobe Creative Cloud 3.3 release.

Re: Adobe Illustrator 2023 (v. 27.0.1) Support?

RobRoyall — Tue, 29 Nov 2022 21:15:25 GMT

I have uninstalled and reinstalled both the newest Illustrator version and the plugin, and I still get the blank screen when I try to log in through my company's Arcgis Online account. Any tips?

Re: Adobe Illustrator 2023 (v. 27.0.1) Support?

Xingdong_Zhang — Wed, 07 Dec 2022 04:12:00 GMT

@RobRoyall

Could you try deleting the m4cc configuration folder from your user profile and restart Illustrator? The folder is located at

C:\Users\<username>\AppData\Roaming\m4cc (Windows)
MacOS/Users/<username>/Library/Application Support/m4cc (macOS)

Please let me know if you still have a problem signing in.

Best,

Xingdong

Maps for Adobe Team

Re: Adobe Illustrator 2023 (v. 27.0.1) Support?

MSmith — Fri, 10 Feb 2023 14:16:48 GMT

I am also having this issue since the update, I deleted the m4cc configuration folder, but still have not had any luck. I'm able to sign in, but the maps continue to be blank.