topic Getting "Invalid Token" when trying to log in to my Plus account in ArcGIS Maps for Adobe Creative Cloud Questions

Getting "Invalid Token" when trying to log in to my Plus account

MikelSavage — Wed, 19 Oct 2022 23:01:33 GMT

I can no longer use my ArcGIS Maps for Adobe® Creative Cloud® extension. After I populate the Username and Password fields and click the "SIGN IN" button the Sign In dialog box displays "Invalid Token."

Can someone please help me sign in again.

Re: Getting "Invalid Token" when trying to log in to my Plus account

greggleask — Mon, 24 Oct 2022 17:38:35 GMT

I have exact same issue. Can't login to 'Plus' account. Get 'invalid token' error.

Illlustrator (v26.0)
iMac Pro
10-core intel xeon
3 GHz
128gb ram

Re: Getting "Invalid Token" when trying to log in to my Plus account

Xingdong_Zhang — Tue, 25 Oct 2022 05:10:13 GMT

Hi @MikelSavage

Thank you for reporting the issue. The team is investigating the invalid token error and is able to narrow down the problem. We will let you know once we have a solution, which could be very soon.

Sorry for the inconvenience,

Map for Adobe Team

Re: Getting "Invalid Token" when trying to log in to my Plus account

Xingdong_Zhang — Tue, 25 Oct 2022 05:16:19 GMT

Hi @greggleask,

Sorry for the inconvenience caused by the sign-in error. Could you please share your PLUS account ID here or send it to our team's email mapsforadobe@esri.com for investigation?

Map for Adobe Team

Re: Getting "Invalid Token" when trying to log in to my Plus account

MikelSavage — Tue, 25 Oct 2022 19:58:32 GMT

Thank you for your reply and thanks to greggleask for assisting in this by saying, in essence, that I was not crazy, using the wrong version of software, or doing something wrong.

I received an email from Madhura Phaterpekar which indicated that there were a few Plus accounts, including mine, that were impacted by a change in their system.

I am happy to report that today, 10/25, I was successful in signing in via the extension for the first time in over week. Incidently, I was billed, during the past monthly renewal period, three times. That kinda told me that the ESRI billing (and authentication) system was sick. Thankfully, Barbara Walker (ESRI) resolved the problem for me.