topic Re: Sync problem - output is flat image instead of vector layers in ArcGIS Maps for Adobe Creative Cloud Questions

Sync problem - output is flat image instead of vector layers

NikolaJancic — Thu, 21 Jul 2022 20:47:21 GMT

I am trying to sync a simple map with a VectorStreetMap basemap and few different point layers.

Instead of outputting the usual organized vector layers, all I am getting is a flat image that matches the map preview but is just a 2D raster image instead of editable groups of vector layers. It seems like the labels sync fine but everything else is combined into a group made of horizontal slice images. (see attached)

The sync takes 10-20 minutes to complete, and then gives the "successfully synced" message which seems normal. I am using the latest versions of Illustrator and ArcGIS Maps for Adobe CC.

Re: Sync problem - output is flat image instead of vector layers

Xingdong_Zhang — Thu, 21 Jul 2022 22:05:28 GMT

@NikolaJancic

I ran a quick test and was not been able to reproduce your issue in house. Could you provide some more details for the team to further investigate this unexpected behavior you have encountered:

1. What type of account are you logged in (complimentary, PLUS, or ArcGIS account)?

2. Did you select the Vector street map from basemap gallery or did you add it via "Add Layers"

3. Did you sync the map using legacy mapping profile?

Thanks,

Re: Sync problem - output is flat image instead of vector layers

NikolaJancic — Fri, 22 Jul 2022 12:51:36 GMT

1. I am logged into an ArcGIS account

2. I selected vector street map from the basemap gallery

3. I am using legacy mapping profile

Re: Sync problem - output is flat image instead of vector layers

NikolaJancic — Fri, 22 Jul 2022 14:25:55 GMT

Everything seems to be working fine today. I am able to sync and all the vector layers come in normally. No idea what changed!

Re: Sync problem - output is flat image instead of vector layers

Xingdong_Zhang — Fri, 22 Jul 2022 14:50:47 GMT

The problem you have seen yesterday is most likely a temporary issue when we were rolling out a fix for the sync error. I am glad to hear it works now. Thank you for the feedback and your support of ArcGIS Maps for Adobe
Xingdong

Re: Sync problem - output is flat image instead of vector layers

MelissaFrazier — Mon, 25 Jul 2022 12:36:19 GMT

Now I am having the same issue with the vectorstreetmap syncing as an image layer.

Re: Sync problem - output is flat image instead of vector layers

Anna_Breton — Mon, 25 Jul 2022 16:23:50 GMT

Hi @MelissaFrazier ,

The team is trying to reproduce this issue. Can you help us by adding your specific workflow steps and the version of the extension you're using?

Best,

Anna