topic Re: How to properly export and open an .aix? in ArcGIS Maps for Adobe Creative Cloud Questions

How to properly export and open an .aix?

wayfaringrob — Fri, 01 Oct 2021 15:27:40 GMT

In the olden days of ArcMap, the .ai export function was pretty good. Not perfect, but when you opened up your .ai, it looked like your map.

I'm just getting around to using Maps for Adobe now that a working release is finally out. However, I'm having issues opening an .aix and getting it to look right.

(Student homes removed for safety)

See that? Where did the polygons go? Where did the frame outline (and the clip group it should have created) go? Earlier, I had an inset on this map, and it would only export parts of the inset. Either I'm missing something or there are some problems with this extension. The PDF opens in AI fine. Would appreciate some pointers if anyone has any.

Re: How to properly export and open an .aix?

Anna_Breton — Thu, 30 Sep 2021 22:33:13 GMT

Hey there @wayfaringrob,

Can you clarify which versions of Pro and Maps for Adobe you are using? Additionally, if possible, you can attach your AIX file and map package here. We can take a deeper look into this issue to try to get you a solution.

Best,

Anna

Re: How to properly export and open an .aix?

wayfaringrob — Fri, 01 Oct 2021 15:34:09 GMT

@Anna_Breton

ArcGIS Pro - 2.8.3

Adobe Illustrator - 25.4.1

Maps for Adobe - 3.0.1

For sensitivity of student home locations, I'd rather not share that data here publicly. If you're thinking it's bug-related, I could open a support case.

Re: How to properly export and open an .aix?

Anna_Breton — Wed, 06 Oct 2021 14:27:42 GMT

@wayfaringrob No problem, it does sound like this is a bug so opening a support case would be very helpful. Thanks!

Re: How to properly export and open an .aix?

MadhuraPhaterpekar — Wed, 13 Oct 2021 15:26:29 GMT

Hi @wayfaringrob

A similar issue was reported by another customer. They were able to workaround the problem by checking Embed Font ON when they exported from ArcGIS Pro. Sharing here incase this helps. The team is investigating the related issue further. Hope this helps.

Re: How to properly export and open an .aix?

wayfaringrob — Mon, 18 Oct 2021 15:46:25 GMT

Hi @MadhuraPhaterpekar, that worked, thank you!

Re: How to properly export and open an .aix?

wayfaringrob — Tue, 26 Oct 2021 21:54:47 GMT

Seems to have only worked for that file. Having similar issues again even with the box checked:

Re: How to properly export and open an .aix?

MadhuraPhaterpekar — Fri, 29 Oct 2021 01:34:13 GMT

Hi @wayfaringrob,

Seems unexpected. Might need to take a closer look at this map, layout & export settings. Possible to share here or with Esri tech support as a case.

Best regards

Madhura

Re: How to properly export and open an .aix?

wayfaringrob — Tue, 07 Dec 2021 00:13:12 GMT

Thanks. I haven't had to go the AIX route lately, but it seems to happen with most of my maps:

This was with embed fonts checked. I'll try opening as a case.

Re: How to properly export and open an .aix?

wayfaringrob — Mon, 27 Dec 2021 20:48:06 GMT

All, this has been created as #BUG-000145439: .AIX files exported from ArcGIS Pro do not display properly in Adobe Illustrator. Severity is marked as 'high.'