topic Re: Why cannot open .aix? - AI 25.0 update cannot "see" my ArcGIS Maps for Adobe CC extension in ArcGIS Maps for Adobe Creative Cloud Questions

Why cannot open .aix? - AI 25.0 update cannot "see" my ArcGIS Maps for Adobe CC extension

KennethWright — Thu, 22 Oct 2020 23:11:45 GMT

Hi - as of today (22 Oct 2020) my Illustrator cannot open .aix files ("unknown format and cannot be opened") as in the screenshot. I think this is related to an Illustrator update to 25.0. I can't figure how to resolve this. I'm installing on my desktop computer, I'm the administrator. I'm signed in both to my Adobe CC and ArcGIS accounts. I have re-installed Illustrator 3 times now, and the extension several times, too, trying different parameters.

My standard install is downloading from the ESRI AM for ACC website with default folder locations and selecting "Anyone who uses this computer (all users)". I can see the extension installs files into what I believe is the correct folder (I've attached a Windows Explorer view of it). I think this remains the correct folder because I tried installing a random (and free) extension from the Adobe Exchange website (EAN13 Generator, it apparently makes bar codes) and it installed to this same folder and can be seen in Illustrator just fine (at the bottom of the attached Windows Explorer view as "com.mslv.ean"). The second screen shot is from inside Illustrator, having clicked Window - Extensions. I can see the new "EAN13 Generator" but what I really want to see is the ArcGIS Maps extension so I can continue my work.

Hoping there's an easy solution -- Ken

Re: Why cannot open .aix? - AI 25.0 update cannot "see" my ArcGIS Maps for Adobe CC extension

Xingdong_Zhang — Thu, 22 Oct 2020 23:49:16 GMT

Hello Ken,

Sorry to hear the troubles you have gone through. The current version Maps for Adobe 2.1 doesn't support Adobe's new Illustrator and Photoshop 2021 versions. We are working on a new release to address that. The new release will be available soon. The delay is caused by a fundamental issue in Adobe's 2021 apps, which can cause extensions to freeze/crash. We are working with Adobe to have the issue addressed. For now, you need to stay with Illustrator 2020 (v24) to run Maps for Adobe extension and import aix files from ArcGIS Pro.

Thanks,

Xingdong

Re: Why cannot open .aix? - AI 25.0 update cannot "see" my ArcGIS Maps for Adobe CC extension

KennethWright — Fri, 23 Oct 2020 03:47:35 GMT

Thank you Xingdong -- I have uninstalled v25, re-installed v24 (Illustrator 2020) and importing .aix works again.

Cheers, Ken

Re: Why cannot open .aix? - AI 25.0 update cannot "see" my ArcGIS Maps for Adobe CC extension

AlexSmith6 — Wed, 28 Oct 2020 21:53:41 GMT

I have uninstalled Illustrator 2021, then reinstalled 2020, and I am still not able to use .aix files. In 2020, I can at least pull up the ArcGIS plugin, whereas I could not in 2021, but I still cannot use .aix files. Very frustrating, especially since Adobe did an auto-update the day before I was supposed to give a presentation on the ArcGIS Plugin for Adobe. I am not able to give the presentation now. I have even tried uninstalling 2020 and reinstalling again with the same issue. Thank for any advice you can give.

Re: Why cannot open .aix? - AI 25.0 update cannot "see" my ArcGIS Maps for Adobe CC extension

Xingdong_Zhang — Thu, 29 Oct 2020 16:17:36 GMT

Hello Alex,

Sorry to hear about the problem and the inconvenience you went through for your presentation. Did you uninstall/reinstall Maps for Adobe after you install Illustrator 2020? That should fix the problem. Our new release update that supports the new Adobe CC 2021 will be available very soon. While waiting for the new update, you can have Adobe 2020 version installed side by side with 2021 and use our app in Illustrator 2020.

Thanks,

Xingdong

Re: Why cannot open .aix? - AI 25.0 update cannot "see" my ArcGIS Maps for Adobe CC extension

AlexSmith6 — Thu, 29 Oct 2020 16:33:19 GMT

Thank you, this worked. I had uninstalled and reinstalled the plugin while I was still using Illustrator 2021 before I saw this thread and reinstalled 2020. I did not think to uninstall/reinstall the plugin again. Looking forward to the update for Adobe CC 2021!

Re: Why cannot open .aix? - AI 25.0 update cannot "see" my ArcGIS Maps for Adobe CC extension

wparra_ripco — Wed, 10 Feb 2021 17:13:25 GMT

Having this same problem. Has it been updated for illustrator 25 yet?

Re: Why cannot open .aix? - AI 25.0 update cannot "see" my ArcGIS Maps for Adobe CC extension

MadhuraPhaterpekar — Wed, 10 Feb 2021 17:52:00 GMT

Hi,

Adobe Illustrator version 25 is supported. If you have the latest version v2.2.1 this should work. Can you please check the version number of the extension? Its avaialble on the Sign in screen (lower right) or if you are already signed via the Panel menu under help. Support for CC 2021 was released at v 2.2. Download the latest from this link. Let me know if you continue to see an issue with the latest.

Re: Why cannot open .aix? - AI 25.0 update cannot "see" my ArcGIS Maps for Adobe CC extension

MaryMc — Wed, 10 Feb 2021 17:58:43 GMT

I have Illustrator v 25 and the ArcGIS Maps extension has not been updated to work with this version. I would like to know when because in an above posted dated Oct 2020 (6 months ago), the person states "We are working with Adobe to have the issue addressed."

Re: Why cannot open .aix? - AI 25.0 update cannot "see" my ArcGIS Maps for Adobe CC extension

wparra_ripco — Wed, 10 Feb 2021 18:01:52 GMT

I have v2.2.1 of Maps for CC. It is still saying that the .aix is an unknown file type.

Re: Why cannot open .aix? - AI 25.0 update cannot "see" my ArcGIS Maps for Adobe CC extension

MadhuraPhaterpekar — Wed, 10 Feb 2021 18:08:07 GMT

hi @MaryMc ,

Could you please confirm the version of the extension? Our latest version supports Illustrator v 25. Please see my previous post to download and install the latest. If you still have issues after installing the latest version of the plugin then let me know. We can take a look.

Re: Why cannot open .aix? - AI 25.0 update cannot "see" my ArcGIS Maps for Adobe CC extension

MaryMc — Wed, 10 Feb 2021 18:20:07 GMT

Hi! Today I reinstalled Illustrator v25 for my iMac and reinstalled the extension from the Esri website 2x. The extension version is 2.2.1.

Re: Why cannot open .aix? - AI 25.0 update cannot "see" my ArcGIS Maps for Adobe CC extension

MaryMc — Wed, 10 Feb 2021 18:32:44 GMT

Hi, I also tried v2.2.1 and it did not work with my Illustrator v25 on iMac. I just installed Illustrator v24 and the extension was able to recognize and open aix file. I'd really like to figure out how to make it work with Illustration v25 though.

Re: Why cannot open .aix? - AI 25.0 update cannot "see" my ArcGIS Maps for Adobe CC extension

MadhuraPhaterpekar — Wed, 10 Feb 2021 18:30:06 GMT

Hi @wparra_ripco , @MaryMc

Thanks for responding to my questions. Thats unexpected - v 2.2.1 should work with Illustrator 25. Sometime the order of installation can be an issue. Could you please email me at mphaterpekar@esri.com
It might be better to look into this in depth. Once we learn what the issue is I can update this post with more information.

Thank you.

Re: Why cannot open .aix? - AI 25.0 update cannot "see" my ArcGIS Maps for Adobe CC extension

PeterKnoop — Mon, 15 Feb 2021 14:31:03 GMT

@MadhuraPhaterpekar We have users experiencing this as well on their Macs; getting the "unknown format and cannot be opened" error when trying to open a .aix file in Illustrator 2021.

The machines in question are all macOS Big Sur 11.2.1, Adobe Illustrator 25.2, and ArcGIS Maps for Adobe Creative Cloud 2.2.1. The machines were updated to their current states in various ways. Manually un-installing/re-installing the ArcGIS Maps extension does not help.

Rolling Illustrator back to 2020 (version 24.3), and then installing the ArcGIS Maps extension (version 2.2.1) restores the ability to open .aix files, however, we of course would rather be using Illustrator 25.2.

Re: Why cannot open .aix? - AI 25.0 update cannot "see" my ArcGIS Maps for Adobe CC extension

MadhuraPhaterpekar — Mon, 15 Feb 2021 20:46:33 GMT

ArcGIS Maps for Adobe Creative Cloud is compatible with Adobe Illustrator v25.0 and v25.0.1. Recent updates to Adobe Illustrator starting with v25.1 have resulted in an issue that impacts opening .aix files on Mac only environments (Windows is not impacted). We are working on an update that will resolve this. In the meanwhile, rolling back Illustrator will help. Details posted here.

Re: Why cannot open .aix? - AI 25.0 update cannot "see" my ArcGIS Maps for Adobe CC extension

MadhuraPhaterpekar — Mon, 22 Feb 2021 04:02:30 GMT

Update: New version v2.2.2 (for macOS only) addresses compatibility issues with opening .aix files in recent Illustrator versions. macOS users are recommended to download this version to continue working with Illustrator version 25.1 and above. Details posted here.

Re: Why cannot open .aix? - AI 25.0 update cannot "see" my ArcGIS Maps for Adobe CC extension

PoojanPatel — Mon, 10 Oct 2022 00:06:47 GMT

Hey, I am getting myself into the same problem, I've tried downloading Illustrator V25.0 and opening the Arcgis file, but it brings up the error. I also have tried the latest version.