topic Timeout Error when downloading in ArcGIS Maps for Adobe Creative Cloud Questions https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/timeout-error-when-downloading/m-p/878033#M322 <HTML><HEAD></HEAD><BODY><P>Hello everyone,</P><P></P><P>I'm sure I'm experience first-time user error. I wanted to download a topop map of North America and I believe I chose the correct Topographic map from the ArcGIS Live dropdown. I selected the map area and the extension was able to generate the map&nbsp;in the Compilation window. I click download and it gets to 10% and says "ERROR: Timeout exceeded" in the status bar.&nbsp;</P><P></P><P>It seemed easy enough to get started but it would be great if anyone would help me troubleshoot.</P><P></P><P>I'm working with a 2017 MacBook Pro on High Sierra, Adobe Illustrator 21.0.2, and ArcGis trial account.</P><P></P><P>Thank you!</P></BODY></HTML> Tue, 07 Aug 2018 01:08:09 GMT HelinaChin 2018-08-07T01:08:09Z Timeout Error when downloading https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/timeout-error-when-downloading/m-p/878033#M322 <HTML><HEAD></HEAD><BODY><P>Hello everyone,</P><P></P><P>I'm sure I'm experience first-time user error. I wanted to download a topop map of North America and I believe I chose the correct Topographic map from the ArcGIS Live dropdown. I selected the map area and the extension was able to generate the map&nbsp;in the Compilation window. I click download and it gets to 10% and says "ERROR: Timeout exceeded" in the status bar.&nbsp;</P><P></P><P>It seemed easy enough to get started but it would be great if anyone would help me troubleshoot.</P><P></P><P>I'm working with a 2017 MacBook Pro on High Sierra, Adobe Illustrator 21.0.2, and ArcGis trial account.</P><P></P><P>Thank you!</P></BODY></HTML> Tue, 07 Aug 2018 01:08:09 GMT https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/timeout-error-when-downloading/m-p/878033#M322 HelinaChin 2018-08-07T01:08:09Z Re: Timeout Error when downloading https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/timeout-error-when-downloading/m-p/878034#M323 <HTML><HEAD></HEAD><BODY><P>Hi,</P><P></P><P>About how long does the download run before you see the timeout error?</P><P></P><P>Thanks,</P><P></P><P>Steve</P></BODY></HTML> Tue, 07 Aug 2018 19:35:32 GMT https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/timeout-error-when-downloading/m-p/878034#M323 StevenMoore1 2018-08-07T19:35:32Z Re: Timeout Error when downloading https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/timeout-error-when-downloading/m-p/878035#M324 <HTML><HEAD></HEAD><BODY><P>Hi Steve,</P><P></P><P>The timeout error shows up after 1 minute.</P><P></P><P>-H</P></BODY></HTML> Tue, 07 Aug 2018 20:00:17 GMT https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/timeout-error-when-downloading/m-p/878035#M324 HelinaChin 2018-08-07T20:00:17Z Re: Timeout Error when downloading https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/timeout-error-when-downloading/m-p/878036#M325 <HTML><HEAD></HEAD><BODY><P>What operating system, Illustrator version, and Maps for Creative Cloud version are you running?</P><P></P><P>Do you have any older versions of Illustrator installed (CS6, CS5, etc)?</P><P></P><P>Thanks,</P><P></P><P>Steve</P></BODY></HTML> Wed, 08 Aug 2018 17:30:58 GMT https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/timeout-error-when-downloading/m-p/878036#M325 StevenMoore1 2018-08-08T17:30:58Z