topic ArcGIS does not load after enterprise login in ArcGIS Maps for Adobe Creative Cloud Questions

ArcGIS does not load after enterprise login

IsabelValverde — Wed, 04 Dec 2019 20:50:28 GMT

After I login with my enterprise credentials, the extension doe not load. I get a blank page after logging in.

I have uninstalled and reinstalled both illustrator and the extension. Nothing works. I am using illustrator 24.0.1

Re: ArcGIS does not load after enterprise login

Xingdong_Zhang — Thu, 05 Dec 2019 00:46:46 GMT

Hello Isabel,

Thank you for reporting the problem. Can you provide a screenshot of your enterprise login page in the app? We find a problem of ArcGIS enterprise login configured with Azure or Windows active directory and is currently working on a fix. The fix will be in our next release coming soon.

Best

Xingdong

Re: ArcGIS does not load after enterprise login

MadhuraPhaterpekar — Tue, 07 Jan 2020 18:43:34 GMT

Hi Isabel Valverde‌,

We recentlyreleased an update that has a fix for this. Please give it a try when you get a chance. Let us know if you have any issues.

Thanks

Madhura