topic Re: Downloaded Plug in and All I get is a Black Screen in ArcGIS Maps for Adobe Creative Cloud Questions https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835160#M205 <HTML><HEAD></HEAD><BODY><P><A class="link-titled" href="https://www.dropbox.com/s/dsll0lwy6ktxfk6/config.json?dl=0" title="https://www.dropbox.com/s/dsll0lwy6ktxfk6/config.json?dl=0">Dropbox - config.json</A>&nbsp;</P></BODY></HTML> Tue, 27 Jun 2017 22:28:29 GMT BrianLandes 2017-06-27T22:28:29Z Downloaded Plug in and All I get is a Black Screen https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835155#M200 <HTML><HEAD></HEAD><BODY><P>I downloaded the plugin through Adobe and it seemed to install correctly. &nbsp;However, I keep getting a black screen with no map window, nowhere to login...nothing. &nbsp;I have uninstalled and reinstalled the plugin multiple times and keep getting the same result. &nbsp;Has anyone had a similar issue or does anyone have a solution? &nbsp;</P></BODY></HTML> Tue, 27 Jun 2017 21:49:46 GMT https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835155#M200 BrianLandes 2017-06-27T21:49:46Z Re: Downloaded Plug in and All I get is a Black Screen https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835156#M201 <HTML><HEAD></HEAD><BODY><P>Hi Brian,&nbsp;</P><P></P><P>Sorry about the issues you are experiencing.&nbsp;</P><P></P><P>At first hand seems to me that some part of the installation may not have completed correctly on your machine. So can you check for a few things on your machine.</P><P></P><P>Could you please confirm if you have a config.json file installed on your machine in your users profile? In windows it should be under C:\Users\&lt;user_name&gt;\AppData\Roaming\m4cc\config.<IMG class="image-1 jive-image" src="https://community.esri.com/legacyfs/online/358959_pastedImage_1.png" style="width: 620px; height: 134px;" /></P><P>If so can you please send a screen shot of what is in it?</P><P></P><P>Also wondering what is the&nbsp;OS and Creative Cloud version on this machine?&nbsp;</P><P><BR />Thanks</P><P>Madhura</P></BODY></HTML> Tue, 27 Jun 2017 22:10:03 GMT https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835156#M201 MadhuraPhaterpekar 2017-06-27T22:10:03Z Re: Downloaded Plug in and All I get is a Black Screen https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835157#M202 <HTML><HEAD></HEAD><BODY><P>This is what I have in the config folder</P><P><IMG alt="" class="image-1 jive-image j-img-original" src="/legacyfs/online/358986_2017-06-27 15_12_35-config.png" style="width: 620px; height: 263px;" /></P></BODY></HTML> Tue, 27 Jun 2017 22:13:37 GMT https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835157#M202 BrianLandes 2017-06-27T22:13:37Z Re: Downloaded Plug in and All I get is a Black Screen https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835158#M203 <HTML><HEAD></HEAD><BODY><P>Running on Windows 7</P></BODY></HTML> Tue, 27 Jun 2017 22:16:41 GMT https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835158#M203 BrianLandes 2017-06-27T22:16:41Z Re: Downloaded Plug in and All I get is a Black Screen https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835159#M204 <HTML><HEAD></HEAD><BODY><P>Thanks for confirming. The file size appears smaller than what I expected. Can you please attach the file here for me to take a look at it?</P></BODY></HTML> Tue, 27 Jun 2017 22:24:25 GMT https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835159#M204 MadhuraPhaterpekar 2017-06-27T22:24:25Z Re: Downloaded Plug in and All I get is a Black Screen https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835160#M205 <HTML><HEAD></HEAD><BODY><P><A class="link-titled" href="https://www.dropbox.com/s/dsll0lwy6ktxfk6/config.json?dl=0" title="https://www.dropbox.com/s/dsll0lwy6ktxfk6/config.json?dl=0">Dropbox - config.json</A>&nbsp;</P></BODY></HTML> Tue, 27 Jun 2017 22:28:29 GMT https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835160#M205 BrianLandes 2017-06-27T22:28:29Z Re: Downloaded Plug in and All I get is a Black Screen https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835161#M206 <HTML><HEAD></HEAD><BODY><P>Hi Brian, are you our Beta user of the app before? What version of Illustrator are you currently using?</P></BODY></HTML> Tue, 27 Jun 2017 22:30:35 GMT https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835161#M206 Xingdong_Zhang 2017-06-27T22:30:35Z Re: Downloaded Plug in and All I get is a Black Screen https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835162#M207 <HTML><HEAD></HEAD><BODY><P>I was a beta user and didn't work then. &nbsp;I'm on version 19.1.0</P></BODY></HTML> Tue, 27 Jun 2017 22:32:27 GMT https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835162#M207 BrianLandes 2017-06-27T22:32:27Z Re: Downloaded Plug in and All I get is a Black Screen https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835163#M208 <HTML><HEAD></HEAD><BODY><P>That's the problem. The app supports&nbsp;<SPAN style="color: #24292e; background-color: #ffffff;">Adobe Illustrator CC version 19.2 and beyond.</SPAN></P></BODY></HTML> Tue, 27 Jun 2017 22:34:26 GMT https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835163#M208 Xingdong_Zhang 2017-06-27T22:34:26Z Re: Downloaded Plug in and All I get is a Black Screen https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835164#M209 <HTML><HEAD></HEAD><BODY><P>Hi Brian, Can you please upgrade and try again. Let us know if you still see the issue.</P></BODY></HTML> Tue, 27 Jun 2017 22:59:38 GMT https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835164#M209 MadhuraPhaterpekar 2017-06-27T22:59:38Z Re: Downloaded Plug in and All I get is a Black Screen https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835165#M210 <HTML><HEAD></HEAD><BODY><P>SUCCESS! &nbsp;Thanks everyone!</P></BODY></HTML> Tue, 27 Jun 2017 23:25:15 GMT https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835165#M210 BrianLandes 2017-06-27T23:25:15Z Re: Downloaded Plug in and All I get is a Black Screen https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835166#M211 <HTML><HEAD></HEAD><BODY><P>GREAT! Glad to hear that. Please let us know if you have any comments about the app</P></BODY></HTML> Tue, 27 Jun 2017 23:27:31 GMT https://community.esri.com/t5/arcgis-maps-for-adobe-creative-cloud-questions/downloaded-plug-in-and-all-i-get-is-a-black-screen/m-p/835166#M211 Xingdong_Zhang 2017-06-27T23:27:31Z