topic Re: Not showing up in Extensions in ArcGIS Maps for Adobe Creative Cloud Questions

Not showing up in Extensions

MattColwin — Thu, 01 Aug 2019 17:26:56 GMT

I have installed the add-on, but when I go to Illustrator, it does not appear under Window > Extensions. All I see is "Libraries" listed twice there. Not sure what to do.

Re: Not showing up in Extensions

StevenMoore1 — Fri, 02 Aug 2019 20:53:34 GMT

Hi,

What version of Illustrator are you using? And are you using a personal or enterprise Adobe ID?

Thanks,

Steve

Re: Not showing up in Extensions

MattColwin — Fri, 02 Aug 2019 20:57:14 GMT

Hi Steve -

I'm using Illustrator 2019 version 23.0.3.

I'm using an Enterprise Adobe ID.

Re: Not showing up in Extensions

StevenMoore1 — Fri, 02 Aug 2019 21:13:01 GMT

Hi Matt,

Unfortunately there are some known issues installing extensions from Adobe Exchange when using an enterprise Adobe ID. There are a couple things we can try to work around the problem though.

First, try reinstalling the Creative Cloud Desktop app, it sometimes prevents extensions from being updated properly. You can follow the steps at the bottom of this Adobe knowledge base article: https://helpx.adobe.com/manage-account/kb/troubleshoot-creative-cloud-sign-out-sign-in.html

If that doesn’t help, try this:

Completely quit all running Adobe applications.
If needed, end all Adobe processes including the one for Creative Cloud from Windows task manager
Rename this file: C:\Users\<your_username>\AppData\Local\Adobe\OOBE\opm.db
Re- Launch Creative Cloud and sign in when asked.
You should see a new opm.db file in the location from step 3.
The extension should now automatically reinstall. This might take a couple of minutes – I have seen a range from 2 to 10 mins. Look for notifications in your CC desktop client app. Depending on your Windows configuration you might get a notification that something is trying to install. Finally, check for folder and files created under ‘com.esri.ArcGISMapsforAdobeCC’ at C:\Program Files (x86)\Common Files\Adobe\CEP\extensions
Open Illustrator and check for the extension under Window > Extensions.
If step 6 fails, quit Illustrator and sign into the Adobe Exchange website. Click Sync Extensions or uninstall and reinstall the extension.

If that also doesn’t work then we can have a call and I can try to see what might be the problem.

Let me know if you have any questions about anything.

Thanks,

Steve

Re: Not showing up in Extensions

CorineRamos — Mon, 07 Oct 2019 18:51:23 GMT

Matt Colwin,

I'm in the exact same situation. Did any of Steven's steps work for you? Unfortunately none of them worked for me.

Steven Moore‌,

My apple ID was added to an Adobe Team along with 1 other person in my GIS department, would we need to submit a group request? Or is something different going on?

Thank you,

Corine

Re: Not showing up in Extensions

StevenMoore1 — Tue, 08 Oct 2019 22:55:51 GMT

Hi Corine,

Send an email to mapsforadobe@esri.com and we can setup a conference call to take a closer look at your issue.

Thanks,

Steve

Re: Not showing up in Extensions

CorineRamos — Thu, 17 Oct 2019 13:10:46 GMT

We found out that the firewall for our organization was preventing the installation. Our network team decided it was best to enable us full access for 5 minutes to install the extension. After they returned our access back to normal, the extension was still installed, and we are currently using it.

Thank you for your help,

Corine