topic Re: Desktop 10.4 cannot connect online in ArcGIS Mapping and Charting Questions

Desktop 10.4 cannot connect online

MINZHIYE — Thu, 24 Nov 2016 17:59:34 GMT

I am using a desktop version 10.4 at home. I got the license through my school so each time I should connect my VPN to run the software. It was no problem before; however, since last month, I found my software cannot connect the Arcgis online so the basemap as well as other functions cannot be used.

Re: Desktop 10.4 cannot connect online

JayantaPoddar — Thu, 24 Nov 2016 20:43:54 GMT

Did you check Troubleshooting issues adding ArcGIS Online basemaps to ArcMap | Support Services Blog

Re: Desktop 10.4 cannot connect online

MINZHIYE — Fri, 25 Nov 2016 02:30:59 GMT

Thank you, that solved a half of my problem. I still cannot connect to the online resources, but I managed to open maps through ArcCatalog. However, since I still cannot connect to the online resources, some tools just failed to achieve, such as projecting my map or running regression analysis. My proxy server test is okay. It was my Network Latency Test - Undetermined ; Network Route Test - Failed. Both reasons are unknown.

I'm sending an email to my school's IT, but if you or anyone know any strategies, please let me know. Thank you!

Re: Desktop 10.4 cannot connect online

JayantaPoddar — Fri, 25 Nov 2016 04:16:09 GMT

Did you try Step 4?

4. Does the problematic network have a firewall?
If you do, you may need to work with IT to add some exceptions to it. Here is a list of domains to whitelist:
*.arcgis.com
*.arcgisonline.com
*.amazonaws.com
*.virtualearth.net (for Bing maps)
*.esri.com

Else check if disabling the antivirus helps?

Re: Desktop 10.4 cannot connect online

MINZHIYE — Fri, 25 Nov 2016 04:30:46 GMT

No, I don't have a firewall.

Re: Desktop 10.4 cannot connect online

MINZHIYE — Sat, 26 Nov 2016 17:49:40 GMT

Today, it amazingly can use project function, but the software still cannot be connected. Strange.