topic Re: Sidebar Template Information Tools Not Responsive in ArcGIS Instant Apps Questions

Sidebar Template Information Tools Not Responsive

KeeganClifford — Thu, 23 Apr 2026 10:58:31 GMT

Has anyone encountered issues with the Sidebar Instant app template where none of the Information Tools are functioning? For instance, features like Legend, Layer List, and editing do not work. I've already tried restarting my computer and clearing my cache, but the problem persists. Any suggestions would be appreciated. Thanks!

Re: Sidebar Template Information Tools Not Responsive

KellyHutchins — Thu, 23 Apr 2026 16:10:00 GMT

If you open up the browser developer tools are there any errors in the console? Also is your app public if so can you share the link and we can take a look.

Re: Sidebar Template Information Tools Not Responsive

KeeganClifford — Thu, 23 Apr 2026 18:23:22 GMT

Thanks, Kelly. Attached are the errors. I'm seeing.

Re: Sidebar Template Information Tools Not Responsive

KellyHutchins — Thu, 23 Apr 2026 18:25:20 GMT

Do you have editing enabled? If so can you disable it and see if the app loads? Also is this Enterprise or Online?

Re: Sidebar Template Information Tools Not Responsive

KeeganClifford — Thu, 23 Apr 2026 18:28:37 GMT

Yes, editing is enable. It's now disabled and there are no errors - Online.

Re: Sidebar Template Information Tools Not Responsive

KellyHutchins — Thu, 23 Apr 2026 22:31:28 GMT

Do the other panels work with editing disabled?

Re: Sidebar Template Information Tools Not Responsive

KeeganClifford — Tue, 05 May 2026 13:03:22 GMT

Yes, the other panels work. How should I proceed? And is this a common issue. Thanks.

Re: Sidebar Template Information Tools Not Responsive

ClioClark — Mon, 01 Jun 2026 14:13:21 GMT

Hi @KeeganClifford,

Is this issue specific to one Sidebar app, or have you experienced this in other Sidebar apps too?

I'd be curious to know whether the same issue would occur if you created a brand new Sidebar app using the same web map. Also, are you able to view the legend/edit the data in the Map Viewer without issue?

Re: Sidebar Template Information Tools Not Responsive

KeeganClifford — Mon, 01 Jun 2026 15:45:19 GMT

Hi, I've only experienced it with the sidebar template. Super odd, as I've built dozens of apps. All other functions of the apps worked, legend, detail, layer list etc.

Re: Sidebar Template Information Tools Not Responsive

KellyHutchins — Mon, 01 Jun 2026 15:57:04 GMT

No this isn't a common issue. Based on the error message it seems like the app has an issue with the editable layer. Can you submit a support issue for this one so they can help take a look at that layer?

Re: Sidebar Template Information Tools Not Responsive

ClioClark — Mon, 01 Jun 2026 16:05:49 GMT

That's really interesting - as Kelly mentioned above, it sounds like it is related to a specific layer. It may be worth systematically removing layers from your map until the issue stops occurring so that you can identify the problematic layer.

Where are the layers in your web map coming from/how were they published?

As Kelly said, it would be worth raising with Technical Support to see if they can look into the problematic layer.

Re: Sidebar Template Information Tools Not Responsive

KeeganClifford — Thu, 18 Jun 2026 12:03:31 GMT

Hi,

Sorry for the delayed response. I recreated the layer, and it is working now. I also encountered a similar issue while editing features in another Sidebar Instant App. A coworker suggested using smart forms in Field Maps Designer, which appears to have resolved the issue.