topic Re: Map pop-ups not working in Web Editor (Instant Apps) in ArcGIS Instant Apps Questions

Map pop-ups not working in Web Editor (Instant Apps)

AllenDailey1 — Tue, 30 Sep 2025 22:01:50 GMT

I just went through a lot of work to configure an Instant App using the "Web Editor" template, but I discovered that pop-ups are not working in the app. I enabled and configured pop-ups in the Map Viewer, and they work there. I re-saved the map and re-published and re-launched my app. But still no pop-ups - I click on a point and nothing happens. Does anyone know what is going on with this? Are pop-ups somehow not allowed in this template?!

Re: Map pop-ups not working in Web Editor (Instant Apps)

EmilyGeo — Tue, 30 Sep 2025 23:04:29 GMT

Hi @AllenDailey1,

The entry point for pop-ups is different in the Web Editor template. To view a pop-up, you can

Select a feature
Open the Selection pane
Click the options menu next to the feature name (...) and choose Show pop-up

Hope that helps!

-Emily

Re: Map pop-ups not working in Web Editor (Instant Apps)

AllenDailey1 — Wed, 01 Oct 2025 00:43:02 GMT

Thank you very much. That's good to know how a user can access a popup. That's too complicated to make users do that, for my purposes, so I guess I will have to use Experience Builder instead.

Re: Map pop-ups not working in Web Editor (Instant Apps)

Cyprus_Forest_Department — Tue, 09 Jun 2026 11:00:13 GMT

Popups are not supported in Web Editor for imagery layers such as World Elevation GMTED.