topic Re: Zone lookup issues in ArcGIS Instant Apps Questions

Zone lookup issues

AileYG — Mon, 10 Jun 2024 09:36:07 GMT

We are upgrading Enterprise from 10.8 to 11.1, and I'm trying to configure a zone lookup instant app, just like the configurable app we have in the previous portal. I'm using the same map as before, where I want to show results from 3 diferent (non-overlapping) polygon layers . But somehow the new instant app is showing the same pop-up 3 times as result, instead of once. Is this a known bug? is there any workaround for this?

The polygon layers are also doing something strange on the app, I have transparency on them and it looks fine when I configure the webmap, but in the app it starts to render the poligons darker and darker, until I looks like they overlap several (3?) times on the map.

Any ideas on what could be wrong, and what to look for to fix it?

Re: Zone lookup issues

KellyHutchins — Mon, 10 Jun 2024 18:17:04 GMT

Is it possible to share the map/app either the old version or new so I can take a look?

Re: Zone lookup issues

AileYG — Tue, 11 Jun 2024 06:15:03 GMT

You may take a look on the "old" app, as it is for public information. Though the new one is not shared yet, as we are still configuring the portal. Could it be the portal issues we have with the server, that is causing the problem with the app?

https://gis-portal.forsyningen.dk/portal/apps/InformationLookup/index.html?appid=5852276ae890444d9b0f64114b6005e7

Re: Zone lookup issues

KellyHutchins — Tue, 11 Jun 2024 16:28:30 GMT

It looks like your public app (the old one) is using a configurable app named Information Lookup. Zone Lookup is an updated replacement app for that older app. You'll need to configure it to have the behavior you would like. Based on your description I think you only want one layer to show so you'll want to go into the Zone Lookup configuration experience and in the Zone Lookup section choose Options then "For a zone" and select the layer that you'd like to be in the results.

Re: Zone lookup issues

AileYG — Wed, 12 Jun 2024 07:28:37 GMT

That's what I did in the new portal, I created a zone lookup (instant app). But I need to choose 3 diferent zones in the results. The issue is that the same result comes 3 times, even though they are separate zones.

And then there is the problem with layer rendering, it should look like on the left, but after a minute it ends up looking like on the right. Any ideas on what could be happening there?

Re: Zone lookup issues

KellyHutchins — Wed, 12 Jun 2024 16:36:47 GMT

Can you provide an example of a search term that returns three duplicate results? I am testing and don’t see that behavior in my demo app. Also if I look at the web map in the ArcGIS Online Map Viewer it matches the app and looks like the image on the right. I do not see the map symbology looking like your image on the left in either the app or the map viewer.

Re: Zone lookup issues

MarkGambordella — Wed, 06 Aug 2025 18:55:59 GMT

we are experience the same issue. we get 2 different results int eh panel. when there should only be one. the address falls into one zone but the adjacent zone also shows up in the results panel

Re: Zone lookup issues

MarkGambordella — Wed, 06 Aug 2025 18:57:25 GMT

were you able to assist Aile. we have the same issue. now 2 results appear in the panel. this was not an issue for over 2 years and then all of a sudden it has 2 results and i can not get rid of them.

Re: Zone lookup issues

KellyHutchins — Wed, 06 Aug 2025 19:02:11 GMT

Are you using Zone Lookup? Is your app public?

Re: Zone lookup issues

MarkGambordella — Wed, 06 Aug 2025 19:22:07 GMT

yes the app is public: https://lcg.maps.arcgis.com/apps/instant/lookup/index.html?appid=198033ade9d4403e91159e1a37f07750

the issue was reported to us on 7/31/2025, not today. I am just now able to look at it. i will check out the link you attached. let me know if you find anything similar or that we can edit to get back to where the app was before. it worked for over 2 years with no issues

Re: Zone lookup issues

MarkGambordella — Wed, 06 Aug 2025 19:35:43 GMT

yes we are using the most reset zone lookup insta app in AGO. the app is used to show public which day the trash will picks up, therefore only one day should show in results where the address intersects the polygon for that days waste pickup. but if you notice, 2 results appear.

try address:100 ELLA ST (3 results), 228 LANDMARK ST (2 results) and 2000 Ridge RD (1 results)

It appears to be doing a search buffer around the address point and pulls in the zones that fall within. so those points like RIDGE RD that are far enough away from other polygons give 1 results, and ELLA ST is close to 3 different zones gives all three as a result.

Re: Zone lookup issues

KellyHutchins — Wed, 06 Aug 2025 20:06:45 GMT

Thanks for the app link and test addresses. I setup a test app using your data and it only returns one result. Can you test this out and see if it works as expected.

https://www.arcgis.com/apps/instant/lookup/index.html?appid=6a9c11455126444e8c9732f6c3241443

If it does work as expected here is the configuration used to get only the AWS service days to show up in the list.

Re: Zone lookup issues

MarkGambordella — Wed, 06 Aug 2025 20:16:09 GMT

that is the setup we are using. your test version did work, but we are using our organizations composite address locator not ESRI or world address locator. we use the same composite locator on all our web maps, apps and within arcpro

Re: Zone lookup issues

KellyHutchins — Wed, 06 Aug 2025 20:45:33 GMT

Ok I updated the test app to use the locator and in my testing its still just returning one result. https://www.arcgis.com/apps/instant/lookup/index.html?appid=6a9c11455126444e8c9732f6c3241443

I'll keep looking at the properties to see if I can figure out what is different between the two apps.

Re: Zone lookup issues

KellyHutchins — Wed, 06 Aug 2025 21:25:48 GMT

@MarkGambordella can you try setting the following in your app to see if it resolves the issue:

1. Go into the configuration and select "Features within a Zone"

2. Find the setting for Spatial Relationship and select "Contains"

3. Switch back to 'For a Zone" then save and publish the app

Re: Zone lookup issues

MarkGambordella — Wed, 06 Aug 2025 21:34:55 GMT

YES. that seems to have solved the issue. Thanks for the fast response and solution. not sure how or why that was changed or if it has always been that way.

Re: Zone lookup issues

KellyHutchins — Wed, 06 Aug 2025 21:38:22 GMT

So glad it helped. It may be a bug in the application where it is picking up a setting it shouldn't be using. We'll look into getting that resolved in the next release.